Emergency Water Extraction & Structural Drying Services

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SERVPRO of Rockingham and Augusta Counties

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(540) 433-6100

4.7

(180 reviews)

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(540) 433-6100

Trusted Water Extraction and Structural Drying Specialists

From a small pipe leak to catastrophic flooding, water can damage the foundation, floors, and walls of your home or business, not to mention the belongings inside. And mold growth can begin in a couple days.  

There’s not a minute to lose. Quick response can keep a bad, potentially hazardous situation from getting worse. At SERVPRO, water extraction (also known as water removal) is a key part of our water damage restoration process. Using powerful pumps and truck-mounted vacuum units, we can quickly remove hundreds or thousands of gallons of water.

From there, structural drying begins. Using the latest drying systems, from targeted heat to controlled airflow, we’ll make sure your property is dried to the industry standard to maintain structural stability and avoid further damage.

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Why Water Extraction and Structural Drying?

Water extraction is exactly what it sounds like: removing excess water from your home or business after a water emergency like a flood, leak, or backup. Structural drying removes any excess, hidden moisture that has been absorbed by structural components throughout the home.  Water extraction and structural drying are essential to:

Prevent Mold Growth

Mold can start growing in just 24 to 48 hours. Once that growth begins, spores can spread quickly, leading to health risks and expensive cleanup and restoration.

Minimize Structural Damage

Standing water can weaken the structural integrity of your home or business. This can make your floors, walls, and ceilings warp, deteriorate, and even collapse. Structural repairs can be extremely expensive and disruptive.

Prevent Odors

Thoroughly drying your home after water damage will reduce the chances of unhealthy mold and mildew, along with the persistent musty smells that come with them. 

Preserve Your Belongings

After a water-related event, your furniture, electronics, valuables, and important papers can be damaged or ruined. It’s important to get the contents of your home out of harm’s way.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

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What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.

180 Reviews

4.7

Leave Us A Review

JEANETTE

about 1 month ago

After finding mold in our finished basement that required cleanup and furniture removal, I chose SERVPRO based on reviews and more importantly personal recommendations. Kris Baggarly provided impressive service- he make me feel comfortable having workers in my house without being home. He was incredibly knowledgeable and empathetic to our situation. Kris made certain we felt safe and mold free. He was on top of every detail with regular monitoring and certain to clean up and went above and beyond with communication. I'm not happy about having found mold, but I am beyond impressed with Kris and his team.

Kristoffer Baggarly

2 months ago

The technicians are very friendly, informative, and very polite. I would recommend them anytime. Every step of the process they communicated and made sure my family was exceptionallycomfortable during the mitigation and during the rebuild

Old Salty (oldsaltyguy)

4 months ago

Zenden is the star of this show. I would use this company again, if I needed to. Communication with the company was OK. They do answer questions promptly. Giving a schedule of work was hit and miss though. Helen was very responsive and Zenden went above and beyond for customer satisfaction, in my opinion.

Kyle Altenberger

4 months ago

When my basement flooded from an old water heater leaking, the guys at Servpro were out to my house the same day I called them. They had all the damaged materials out of there and equipment set up to dry everything out within a few hours. They saved me a lot of stress and headaches and couldn't have been nicer andore professional.

Ken Knorr

7 months ago

I WANT TO THANK YOU FOR THE EXCELLENT SERVICE YOU PROVIDED WITH MOLD REMEDIATION IN MY BASEMENT. GEORGE MORALES DOES AN EXCEPTIONAL JOB AS CREW CHIEF. HE IS ALWAYS PUNCTUAL, EXPLAINS THOROUGHLY WHAT HE IS DOING BEFORE HE BEGINS, KEEPS ME INFORMED ON HIS PROGRESS, CHECKS IN PERIODICALLY TO SEE IF I HAVE ANY QUESTI0NS AND ALWAYS DELIVERS A QUALITY PRODUCT. HE IS A DELIGHT TO WORK WITH. HIS COMMUNICATION SKILLS ARE EXCELLENT. I HAVE JUST FINISHED A COMPLETE RENOVATIONS OF MY HOME AND I MUST SAY HE STANDS OUT ABOVE ALL OF THE OTHER CONTRACTOR EMPLOYEES. I HOPE THIS WILL BE USED IN HIS PERFORMANCE EVALUATION. I WILL DEFINITELY RECOMMEND YOUR COMPANY TO OTHERS.

Terry Thompson

7 months ago

Chris and his team Hosbaldo and Julia have been great with the clean up of my home.and Answering any questions I have. I highly recommend this company.

7 months ago

I don't think I would have gotten through the damage done to my basement without ServPro. Absolutely the best people when you are dealing with a major flood or leak, mold damage, really anything, they are the people you go to for help. The cleanup and removal of damaged items was extensive and I needed them for months of help with water removal given the delayed issues with repairs due to a snowstorm. Emotionally it's hard enough to deal with such damage, I basically lost everything I had stored in the basement, and they are there to take action, fix the problem, and offer the support needed to get you through it.

Melanie Hollen

7 months ago

Over this cold winter my elderly parents had frozen pipes to burst and flooded their finished basement. Servpro came within an hour of my call. They came everyday for 2 weeks monitoring moisture and then removed all the wet carpets and 2 feet of damaged drywall. They worked tirelessly and were so professional and respectful of my parents. Everyone I have talked to, including office staff have been so kind and helpful. A huge thank you to this team of hardworking. My family and I highly recommend using this company!

Beth Anne Norman

7 months ago

Jalessa was the best to work with! The whole ServePro team was great as well. Mitigation was quick and done well.

SERVPRO Water Extraction & Structural Drying Knowledge Center

What equipment does SERVPRO use for water extraction?

When it comes to water extraction, SERVPRO technicians have both the very latest and the tried-and-true at their disposal:

Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.
Infrared cameras find “hidden” water behind walls and ceilings.
Submersible and gas-powered pumps are used for continuous pumping of high-level water.
Truck-mounted and portable extraction units perform efficient water removal.

After water damage, how long does it take for mold to grow?

It’s important to begin water extraction and drying immediately, since mold growth can begin just 24-48 hours after water was introduced to your home.

What’s a sump pump and what does it do?

A sump pump is a mechanical pump, often placed in a basement or crawlspace, to remove water as it accumulates in a sump pit. As the water level rises, it trips a float switch, turns on the pump, and sends the excess water away from the structure. Sump pumps help keep your basement dry and protect your home from water damage.

How long does water extraction take?

In most residential cases, water extraction takes one to three days. It depends on factors such as:

The water source
The amount of water
How much of the home is affected
Affected materials in the home like carpet, furniture, and drywall

What drying equipment does SERVPRO use?

SERVPRO technicians use industrial-grade dehumidifiers to help prevent secondary water damage like swelling and warping of floors, walls, and furniture. They use high-speed air movers to create airflow across walls, carpets, pads, and furniture, in order to accelerate the evaporation of moisture. Moisture mapping is also used to locate hidden areas that need drying. 

After water removal, how long does it take to dry out a home?

The drying process begins after standing water is removed. Drying typically takes three days to a week. But it can take longer, depending on: 

Type of material: wood, drywall, and other porous materials soak up more moisture and take longer to dry. 
Humidity levels: the higher the humidity, the longer the drying time. 
Saturation level: If the home is heavily saturated, drying will take longer (giving mold a chance to grow).

Is structural drying needed after a small leak?

The amount of water you see may not be the entire picture. What’s important is not just the amount, but where the water went. A small amount of water that enters a wall, cabinetry, or flooring is often harder to detect and completely dry. Over time, that small amount of moisture can weaken the supporting materials in your home.

Should I open my windows to help with structural drying?

When the outside air is too humid, or the property needs to be kept secure, it’s best to keep the windows closed. In the case of a more humid area, such as Florida, opening windows might increase the drying time. 

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Emergency Water Extraction & Structural Drying Services

Trusted Water Extraction and Structural Drying Specialists

Quick Links:

Why Water Extraction and Structural Drying?

Prevent Mold Growth

Minimize Structural Damage

Prevent Odors

Preserve Your Belongings

SERVPRO Helps with the Insurance Claim Process

What Our Customers Are Saying

SERVPRO Water Extraction & Structural Drying Knowledge Center