William John & Arthur V. Hall, Jennifer A. Lolli
William John & Arthur V. Hall, Jennifer A. Lolli
Owners of SERVPRO of Rockingham and Augusta Counties

Meet Our Team

All it takes is one call to SERVPRO of Rockingham and Augusta Counties. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Rockingham and Augusta Counties
Our Google Reviews
(540) 433-6100
4.7
(180 reviews)
Meet our Team. Here to Help 24/7
  • Our SERVPRO Team, team member at SERVPRO of Rockingham and Augusta Counties

    Our SERVPRO Team

    SERVPRO of Rockingham and Augusta Counties

  • Pat Kincheloe, team member at SERVPRO of Rockingham and Augusta Counties

    Pat Kincheloe

    Pat is our Business Development Representative. Pat is an excellent communicator, and through his efforts we have built outstanding relationships with our customers and the community. He is a vital member of the team.

  • Kelly Campbell, team member at SERVPRO of Rockingham and Augusta Counties

    Kelly Campbell

    Since joining SERVPRO of Rockingham and Augusta Counties in 2020, Kelly has played a crucial role in maintaining the office's smooth operation as our Office Operations Manager. With over seven years of experience in the construction industry and certifications in Water Restoration (WRT), Fire & Smoke Restoration (FSRT), CPR, and jobsite safety, she brings a hands-on, solutions-focused mindset to every challenge. Based in Woodbine, MD, Kelly juggles her professional life with raising her children, spending time with her grandchild, and caring for her beloved pets. A former yoga instructor and proud fan of fish tacos, she thrives on learning new skills and supporting customers through tough times with compassion and professionalism.

  • Joanna Cruz, team member at SERVPRO of Rockingham and Augusta Counties

    Joanna Cruz

    Joanna is our office manager. Her expertise in customer service and client relations give our customers and insurance partners the confidence to know they are working with a trusted company.

  • Eric Campbell, team member at SERVPRO of Rockingham and Augusta Counties

    Eric Campbell

    Eric is our Reconstruction Project Manager. Eric has many years of experience in the construction industry offering our customers professional service in the 2nd phase of getting their home or business back to "Like it Never Even Happened".

  • Chris Neff, team member at SERVPRO of Rockingham and Augusta Counties

    Chris Neff

    As Reconstruction Operations Manager at SERVPRO of Rockingham and Augusta Counties, Chris brings years of hands-on experience and leadership to every restoration and rebuild project. With a background in owning and operating his own construction company, Chris approaches every job with the same level of care and dedication you'd expect from a business owner. Whether managing commercial repairs or restoring residential properties, he’s known for his strong work ethic and problem-solving mindset. Outside of work, Chris enjoys unplugging with family, camping under the stars, and hiking the great outdoors.

  • Johann, team member at SERVPRO of Rockingham and Augusta Counties

    Johann

    Mitigation Technician

  • Xavier, team member at SERVPRO of Rockingham and Augusta Counties

    Xavier

    Mitigation Technician

  • Josiah, team member at SERVPRO of Rockingham and Augusta Counties

    Josiah

    Mitigation Technician

What our
customers are saying

The technicians are very friendly, informative, and very polite. I would recommend them anytime. Every step of the process they communicated and made sure my family was exceptionallycomfortable during the mitigation and during the rebuild

Kristoffer Baggarly

Zenden is the star of this show. I would use this company again, if I needed to. Communication with the company was OK. They do answer questions promptly. Giving a schedule of work was hit and miss though. Helen was very responsive and Zenden went above and beyond for customer satisfaction, in my opinion.

Old Salty (oldsaltyguy)

When my basement flooded from an old water heater leaking, the guys at Servpro were out to my house the same day I called them. They had all the damaged materials out of there and equipment set up to dry everything out within a few hours. They saved me a lot of stress and headaches and couldn't have been nicer andore professional.

Kyle Altenberger

I WANT TO THANK YOU FOR THE EXCELLENT SERVICE YOU PROVIDED WITH MOLD REMEDIATION IN MY BASEMENT. GEORGE MORALES DOES AN EXCEPTIONAL JOB AS CREW CHIEF. HE IS ALWAYS PUNCTUAL, EXPLAINS THOROUGHLY WHAT HE IS DOING BEFORE HE BEGINS, KEEPS ME INFORMED ON HIS PROGRESS, CHECKS IN PERIODICALLY TO SEE IF I HAVE ANY QUESTI0NS AND ALWAYS DELIVERS A QUALITY PRODUCT. HE IS A DELIGHT TO WORK WITH. HIS COMMUNICATION SKILLS ARE EXCELLENT. I HAVE JUST FINISHED A COMPLETE RENOVATIONS OF MY HOME AND I MUST SAY HE STANDS OUT ABOVE ALL OF THE OTHER CONTRACTOR EMPLOYEES. I HOPE THIS WILL BE USED IN HIS PERFORMANCE EVALUATION. I WILL DEFINITELY RECOMMEND YOUR COMPANY TO OTHERS.

Ken Knorr

Chris and his team Hosbaldo and Julia have been great with the clean up of my home.and Answering any questions I have. I highly recommend this company.

Terry Thompson

I don't think I would have gotten through the damage done to my basement without ServPro. Absolutely the best people when you are dealing with a major flood or leak, mold damage, really anything, they are the people you go to for help. The cleanup and removal of damaged items was extensive and I needed them for months of help with water removal given the delayed issues with repairs due to a snowstorm. Emotionally it's hard enough to deal with such damage, I basically lost everything I had stored in the basement, and they are there to take action, fix the problem, and offer the support needed to get you through it.

Mo

Over this cold winter my elderly parents had frozen pipes to burst and flooded their finished basement. Servpro came within an hour of my call. They came everyday for 2 weeks monitoring moisture and then removed all the wet carpets and 2 feet of damaged drywall. They worked tirelessly and were so professional and respectful of my parents. Everyone I have talked to, including office staff have been so kind and helpful. A huge thank you to this team of hardworking. My family and I highly recommend using this company!

Melanie Hollen

Jalessa was the best to work with! The whole ServePro team was great as well. Mitigation was quick and done well.

Beth Anne Norman

From beginning to end I am extremely happy with service and response from the entire team. Professional and yet a personal touch to ensure my complete satisfaction. I would highly recommend! Hannah and the entire office to Chris out in the field, provided me with exceptional service!

Leticia Gonzalez

About Us

Local Restoration Support with a Neighborly Approach

Property damage has a way of interrupting life at the worst possible time. A leaking pipe, smoky kitchen, damp basement, or storm-damaged roof can leave you wondering what to do first. For homeowners and businesses in Harrisonburg, that first step matters, especially in a Valley community where older homes, student rentals, farms, offices, and downtown storefronts all have different needs.

SERVPRO® helps local property owners recover from water, fire, mold, storm, cleaning, and construction challenges with practical guidance and steady communication.

Focused on the Whole Property

Restoration is not only about removing damaged materials. It is about understanding what happened, checking how far the damage reached, and building a plan that makes sense for the space. That may include moisture mapping, which means checking where hidden water has traveled behind walls, under flooring, or into building materials. It may also include smoke cleanup, mold remediation, contents cleaning, roof tarping, or reconstruction.

Serving Harrisonburg and Nearby Communities

From homes near Hillandale Park to commercial spaces across Rockingham and Augusta County, SERVPRO works with people who need clear answers without a lot of runaround. You deserve updates that make sense, crews who respect your property, and help that fits the situation in front of you.

Contact SERVPRO to learn how our team can help restore comfort, function, and confidence to your home or business.

William John & Arthur V. Hall, Jennifer A. Lolli
William John & Arthur V. Hall, Jennifer A. Lolli
Owners of SERVPRO of Rockingham and Augusta Counties

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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