Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Rockingham and Augusta Counties
Our Google Reviews
(540) 433-6100
4.7
(180 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
180 Reviews
4.7
Leave Us A Review
JEANETTE
20 days ago

After finding mold in our finished basement that required cleanup and furniture removal, I chose SERVPRO based on reviews and more importantly personal recommendations. Kris Baggarly provided impressive service- he make me feel comfortable having workers in my house without being home. He was incredibly knowledgeable and empathetic to our situation. Kris made certain we felt safe and mold free. He was on top of every detail with regular monitoring and certain to clean up and went above and beyond with communication. I'm not happy about having found mold, but I am beyond impressed with Kris and his team.

Kristoffer Baggarly
about 2 months ago

The technicians are very friendly, informative, and very polite. I would recommend them anytime. Every step of the process they communicated and made sure my family was exceptionallycomfortable during the mitigation and during the rebuild

Old Salty (oldsaltyguy)
4 months ago

Zenden is the star of this show. I would use this company again, if I needed to. Communication with the company was OK. They do answer questions promptly. Giving a schedule of work was hit and miss though. Helen was very responsive and Zenden went above and beyond for customer satisfaction, in my opinion.

Kyle Altenberger
4 months ago

When my basement flooded from an old water heater leaking, the guys at Servpro were out to my house the same day I called them. They had all the damaged materials out of there and equipment set up to dry everything out within a few hours. They saved me a lot of stress and headaches and couldn't have been nicer andore professional.

Ken Knorr
6 months ago

I WANT TO THANK YOU FOR THE EXCELLENT SERVICE YOU PROVIDED WITH MOLD REMEDIATION IN MY BASEMENT. GEORGE MORALES DOES AN EXCEPTIONAL JOB AS CREW CHIEF. HE IS ALWAYS PUNCTUAL, EXPLAINS THOROUGHLY WHAT HE IS DOING BEFORE HE BEGINS, KEEPS ME INFORMED ON HIS PROGRESS, CHECKS IN PERIODICALLY TO SEE IF I HAVE ANY QUESTI0NS AND ALWAYS DELIVERS A QUALITY PRODUCT. HE IS A DELIGHT TO WORK WITH. HIS COMMUNICATION SKILLS ARE EXCELLENT. I HAVE JUST FINISHED A COMPLETE RENOVATIONS OF MY HOME AND I MUST SAY HE STANDS OUT ABOVE ALL OF THE OTHER CONTRACTOR EMPLOYEES. I HOPE THIS WILL BE USED IN HIS PERFORMANCE EVALUATION. I WILL DEFINITELY RECOMMEND YOUR COMPANY TO OTHERS.

Terry Thompson
7 months ago

Chris and his team Hosbaldo and Julia have been great with the clean up of my home.and Answering any questions I have. I highly recommend this company.

Mo
7 months ago

I don't think I would have gotten through the damage done to my basement without ServPro. Absolutely the best people when you are dealing with a major flood or leak, mold damage, really anything, they are the people you go to for help. The cleanup and removal of damaged items was extensive and I needed them for months of help with water removal given the delayed issues with repairs due to a snowstorm. Emotionally it's hard enough to deal with such damage, I basically lost everything I had stored in the basement, and they are there to take action, fix the problem, and offer the support needed to get you through it.

Melanie Hollen
7 months ago

Over this cold winter my elderly parents had frozen pipes to burst and flooded their finished basement. Servpro came within an hour of my call. They came everyday for 2 weeks monitoring moisture and then removed all the wet carpets and 2 feet of damaged drywall. They worked tirelessly and were so professional and respectful of my parents. Everyone I have talked to, including office staff have been so kind and helpful. A huge thank you to this team of hardworking. My family and I highly recommend using this company!

Beth Anne Norman
7 months ago

Jalessa was the best to work with! The whole ServePro team was great as well. Mitigation was quick and done well.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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