Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Hanover, Goochland & Caroline
Our Google Reviews
(804) 730-6788
3.8
(22 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
Conner Drummond
9 months ago

After a pipe unexpectedly burst in my house, I called Paige at Servpro. It was an after-hours call, but she responded in minutes and promptly scheduled a team to come out and survey the water damage/start mitigation. Her team was very professional, and they were particular about what exactly to remove so that they could get right to the moisture without totally tearing my house apart. I highly recommend Servpro Hanover!

Daniel Gallagher
over 1 year ago

This place handled my problem really well I would recommend reaching out to them if you ever have water damage etc.

Stephanie Kothe
about 3 years ago

I had a dishwasher that decided to have a disastrous death by causing a leak that destroyed my floors. My insurance company called in ServPro, and I have to say these guys are the absolute best. As someone who works in the construction industry, I have some knowledge of how these things go. My initial contact was with Amy and I can say, she is the absolute best! She explained the entire process to me up front and what to expect, so there were no surprises. She called me within the hour after I got off the phone with my insurance adjuster. The very next day Chris and his crew came in and they were so professional and personable. I felt as if I were talking with a family member. They cleaned up after themselves, explained what they were doing as they were going along, and what the expectations were going forward. If I could give these guys 10 stars I would! I would highly recommend this location!!!

Kimberly Wingfield
almost 5 years ago

Servpro of Hanover/Goochland/Caroline restored the quality of air to our home in rapid speed. They were able to assess our needs and provide clean and safe air quality to our family. I’m truly grateful for their professional service and care. Thank you!!! I would highly recommend!!!

Ellie Belcher
almost 5 years ago

We had a flood in our bathroom & serv pro was very responsive and professional. They were so helpful but as such nice people it felt like my family was responding to help. Would recommend to anyone and everyone in need.

Lori Olenic
over 7 years ago

I love the staff at SERVPRO! Everyone there is so friendly and helpful. I highly recommend SERVPRO of Hanover, Goochland & Caroline.

Nancy Pillot
over 7 years ago

I can't say enough about this company, their staff & the entire experience. I decided to work with them after our devastating house fire. They came with a seal of approval from USAA which is basically gold to me. I personally worked with Paige McDowell & her team. They came into what was left of my home & carefully began to comb through the rubble to find personal items they could clean & restore. I couldn't even stand to be in the home. It was traumatizing to see everything burned or damaged from the firehose water, not to mention the smell of smoke. Paige completely took over & handled it all. They returned so many items we never expected to see again. Everything was boxed up & packed superbly. I would HIGHLY recommend working with this company after a disaster or accident that needs Restoration. Thank you Paige!

Josh K
over 7 years ago

I had some water damage in my utility room, a leak under the floor that had been going on for a while, and I was not even aware. I though we were going to have to replace some framing, but Servpro of Hanover came in, evaluated the situation and expertly set their equipment up and were able to dry all of the wet framing in a very reasonable amount of time. Thanks to their expertise we didn't have to replace any of the framing. On top of all that, their staff was polite, courteous, and very professional. Fantastic company to work with.

Tammy Lacognata
over 7 years ago

Servpro of Hanover, Goochland & Caroline helped my family when we needed help the most! We needed immediate assistance with our water damage as water trickled down our walls and onto the floor, due to a tree falling on our roof. Servpro of Hanover, Goochland & Caroline were there very quickly to assess the damage and come up with a plan of action to get the damage repaired. Our home looked good as new with friendly, reliable and professional assistance on our side the whole duration of the time. I would recommend this company as they are fair, professional, and great at what they do.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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