SERVPRO of Spring / Tomball

On behalf of Alexan Magnolia Apartments we would like to recognize Servpro for their outstanding service and professionalism. Their team has demonstrated a high level of expertise, responsiveness, and attention to detail throughout our most recent project we worked on together. We would especially like to acknowledge Makenna for the exceptional support she provided. Makenna is not only highly professional and knowledgeable, but also incredibly personable and easy to work with. She maintains excellent communication, follows through on commitments, and always makes herself available to answer questions and assist when needed. Her dedication to customer service and strong partnership approach make a significant difference. We highly recommend Servpro and look forward to continuing our partnership with Makenna and the entire team.

Leroy and Charles were great! Hard working and knowledgeable when we were in such need. They worked efficiently and quickly to mitigate our problems. Highly recommend!

We were very pleased with the quick response and the friendly, professional service that Leroy, Ty, & Matt provided.

Leroy and Charles were very polite, professional and knowledgeable. Thank you!

The 3 guys I have are amazing! I feel blessed. Very professional and knowledgeable.

Coming home from vacation is always hard, but its even harder when you come home to your room being flooded from a leak in the hot water heater. Thankfully my insurance company sent out Servpro. From the first time they came in Leroy and his right hand man Mr. Ty looked at the situation and started the process immediately. Came in did their checks to see what they needed to pull out. Next day they were there with some other workers Charles, and Matt to start demolition on my home it was a all day event because of how much they had to pull just to make sure everything wet was out of my home to make sure mold never stood a chance! From there it was a couple of days with dehumidifiers going and mutplie checks to make sure all the areas that were affected were on the right schedule to dry, they also brought over fans to help out with drying as well. Unfortunately the studs were still wet. So I had Devin show up to close off more of the exposed areas and really seal in a dehumidifier to make sure the studs would dry. Thankfully over the course of a couple of days they were! It did take a awhile for them to do what they needed to but they worked with my schedule, I also want to thank Samantha and Kayla who helped on the billing side with helping me fight with my insurance company to make sure I was taken care of and didn't have to come out of pocket for this. Now I have Bryon doing my estimates to get new flooring, baseboards, and a wall back up. From start to finish this is the company you can trust whether its fighting with your insurance for approval/extended dry time or even fixing something small they are there for you! Thank you Servpro for easing the burden of all of this! Pictures below to show before and during and ill try to update once its finished!

We had a cracked upstairs toilet flood about a 3rd of our house. Leroy and his crew (Ty, Devin, and Matt) showed up before the appointment was even supposed to start and made quick work of assessing everything and got straight to drying out our home. The whole team was super friendly and did a great job of explaining what they were checking and how they planned to solve each of our issues, as well as detailing out how they will work with our insurance provider. Even though our house still needs quite a bit of work, we feel so much more at peace after having the ServPro team come by and start solving our problems!!

So, what do you do when you experience a small disaster at home? Don’t panic, just call LeRoy and Ramon, your local professionals at Servpro. And, when I call them “professionals” it’s far more than a compliment. It’s an acknowledgement that together these two will do the whole job, eliminating all the anxiety and stress. They know exactly what to do, how to do it, and help you to navigate what would otherwise be difficult waters dealing with your insurance, adjusters, and various trades. They truly have this down to a science, and their process is so efficient and refined that all you need do is sit back, grab a coffee, and relax. There are few things more comforting than having LeRoy and Ramon there assuring you, “ No worries… we’re taking care of it”.