Meet Our Team
All it takes is one call to SERVPRO of Richardson. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![Jose Guerrero, team member at SERVPRO of Richardson]()
Jose Guerrero
Jose is a Construction Estimator who plays a critical role in providing accurate & competitive cost estimates. He also aides in effective project planning and decision-making! He is professional and compassionate and takes excellent care of customers.
![Ajay Mistry, team member at SERVPRO of Richardson]()
Ajay Mistry
As our Reconstruction Project Manager, Ajay is responsible for overseeing and coordinating all aspects of a project. His role is crucial in successfully executing and completing reconstruction projects. We appreciate his professionalism!
![Aaron Smith, team member at SERVPRO of Richardson]()
Aaron Smith
Aaron is a Construction Estimator. His in depth knowledge of both Restoration and construction needs has made him a valuable asset to the team. He is professional and compassionate and takes excellent care of customers.
![Doris Williams, team member at SERVPRO of Richardson]()
Doris Williams
Doris is our Production Manager who brings 7+ years of restoration experience to the team. She is very detail oriented and understands the importance of good communication. She is IICRC Certified in Water Damage and Restoration as well as Fire & Smoke Restoration and OSHA 30.
![Mindi Parker, team member at SERVPRO of Richardson]()
Mindi Parker
Mindi Parker is a Production Manager at SERVPRO of Park Cities. Mindi is responsible for restoration of water damage, fire damage, and many of the other services that we offer. Mindi has years of experience of in the industry and is a great leader out in the field with our technicians. She is a valued part of the team who always provides the best service to our customers.
![Rhonda Lesman, team member at SERVPRO of Richardson]()
Rhonda Lesman
Rhonda is a Job File Coordinator. She creates detailed estimates, keeps the teams on track and manages both internal and external communications.. Rhonda is certified through the IICRC in (WRT) Water Damage Restoration
![Melissa Oivera, team member at SERVPRO of Richardson]()
Melissa Oivera
Melissa is a Job File Coordinator with an eye for detail and a passion for customer satisfaction. She helps with estimates and timeline management and always has a smile on her face when you visit the office.
![Guillermo "Memo" Villafana, team member at SERVPRO of Richardson]()
Guillermo "Memo" Villafana
Guillermo has been working with us since 2019 and was promoted to Crew Chief because of the quality of his work. He is a certified Water Damage Restoration Technician with great attention to detail and customers appreciate his calm leadership on-site
![Skylar LaBounty, team member at SERVPRO of Richardson]()
Skylar LaBounty
Skylar joined us as a Crew Chief with 10 years of work experience in the restoration industry. He enjoys working with his hands and his extensive knowledge of all things mitigation has been essential in making sure all projects run smoothly.
![Jorge Ramirez, team member at SERVPRO of Richardson]()
Jorge Ramirez
We're happy to welcome Jorge back to our SERVPRO family, he was with us a few years ago. He is a Crew Chief with loads of experience on the Restoration side so getting reacquainted with the work flow took him no time at all. Jorge is friendly, and enjoys listening to music to motivate him throughout the work day.
![Francisco Velazquez, team member at SERVPRO of Richardson]()
Francisco Velazquez
Francisco is one of our Restoration Technician with a great work ethic. He works primarily in Contents, but is always willing to lend a helping hand wherever needed. His coworkers enjoy his polite helpful nature.
![Byron Patterson, team member at SERVPRO of Richardson]()
Byron Patterson
Byron recently re-joined us as a Crew-Chief. He is hard-working, eager to learn, and ready to provide assistance whenever his crewmates need it. You can expect a job well done when Byron is on your team.
![Willie Vonner, team member at SERVPRO of Richardson]()
Willie Vonner
Willie is our newest Restoration Technician, but he has been affiliated with SERVPRO for some time. Our crew chiefs appreciate having Willie on their team because of his good natured attitude and his strong work ethic.
![Jose Luis Lopez, team member at SERVPRO of Richardson]()
Jose Luis Lopez
Jose Luis is known for being a hard-working Technician. His kind nature and industriousness make him a pleasure to crewmates and Crew-Chiefs.
![Patricia Escobar, team member at SERVPRO of Richardson]()
Patricia Escobar
"Patty," as she is affectionately called, has been an invaluable resource as a Crew-Chief in Contents. She is known for providing guidance and support to her crew members as well as addressing challenges that arise during restoration projects.
![Maria Escobar, team member at SERVPRO of Richardson]()
Maria Escobar
As a Crew-Chief in our Contents department, Maria makes sure that her crew stays on task in restoring and cleaning items damaged by various incidents. You can find her working closely with her technicians, ensuring a job well done!
![Vicente Sanchez, team member at SERVPRO of Richardson]()
Vicente Sanchez
Vicente is our newest Technician. We appreciate his dependable and resourceful character, and cannot wait to see how he grows here at SERVPRO!
![Elmer "Saul" Parada, team member at SERVPRO of Richardson]()
Elmer "Saul" Parada
Saul is a Water Technician who is a team player! You can often hear him asking what other tasks need to be completed before he heads out for the day. Welcome to the team, Saul!
What our
customers are saying
AMAZING, EFFECTIVE SERVICE! I’ve heard so many great testimonials about Allison’s Servpro services. Allison and her team respond quickly, do a thorough job doing restoration, help advocating for their clients with the insurance to get proper compensation for damages and leave everything better that they found it. Highly recommended!
Alison and a team is incredible, they take care of clients and very fast to respond to emergency calls
From the mitigation team, to pack out, to new flooring the entire process was very well done. The Project Manager, Jose Guerrero kept me informed and arrived when he said he would. Everyone was very professional!
This is a recommendation for ServePro of Richardson, but more specifically for Jose Guerrero who acted as the general contractor and insurance liaison. We met Jose of ServePro when we had an insurance claim for flooding in our home. From the beginning Jose was very helpful in working with the insurance company and being sure they had all the information they needed. Our insurance adjuster was very difficult to work with but Jose kept things going. As the work progressed Jose became the general contractor for the repair. He made sure we understood the work that was needed and estimating the time required for the repairs. He kept us well informed of the progress in general but also in letting us know which and when contractors would be arriving. He came to check on the progress everyday and if I missed him at the house he would always call to check in. Our water damage was very extensive, requiring the wood flooring in the entire first floor to be removed which included all the cabinets, countertops, and appliances. I was very nervous about damage that might happen to all those things being removed but in the end it all went back in very nicely. Jose was there for every step along the way making sure the work was done correctly. When additional (hidden) damage was found he documented and filed it with the insurance company, often having to “do battle” with them for approval. We had a bathroom that needed to be gutted and remodeled so we decided to add that on as a separate (non-insurance) job. Again Jose kept us well informed and the contractors flowing through on time. In the end the work was completed on time and to my expectations of quality. If you are in need of a quality service and a great general contractor I highly recommend you check in with Jose at ServePro.
I had the pleasure of having Memo, Trent, and Oswaldo out to my house to check for mold in both my attic and crawl space. They were respectful, clean, and thorough while here to do their job. They shared the results with me and gave me honest suggestions.
They did a great job, were very conscientious about their work and always came when they said they would. We had a great experience all around.
Over the last year, we had multiple floods at our office. Each time was a total disaster, but we were able to lean on ServePro throughout the situation. They got to us quickly and stopped by each day to keep a close eye on the machinery and check moisture levels. The whole team was great and I would definitely recommend using them!
Patricia is fantastic! John pitts
I had a pipe that bursted at my home while I was out of town. I called Servpro and Doris talked me through the process and made me feel comfortable letting her crew go into my home while I was away. Everyone I spoke with was nice and was knowledgeable.
About Us
Why SERVPRO of Richardson?
SERVPRO of Richardson understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." Our primary focus is to accommodate our customers in their time of need, being faster to any size disaster. We provide 24-hour emergency relief service that assures our highly trained technicians will respond immediately to any restoration or cleaning crisis.
What We Do
SERVPRO of Richardson specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Richardson can also mitigate mold and mildew from your home or business.
Our People
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Richardson.
Locally Owned and Operated
Juan and Alison Zelaya are the owners of SERVPRO of Richardson. They both have lived in Dallas for more than 15 years. Our customers can rest assured knowing that SERVPRO of Richardson is locally owned and operated by owners and managers that care about the community. SERVPRO of Richardson strives to set a positive example of how a company should operate in the fire and water damage restoration industry. We value service, honesty, and mutual respect and strive to live these values each day.
Call Us Today if We Can Serve You
If you would like to schedule service for your home or business, please call today at 972-690-1414.
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.