Meet Our Team
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SERVPRO of Northeast Austin, The Domain
Dave Jones
Dave Jones is the Owner/President of SERVPRO of Northeast Austin, The Domain. Dave earned his Bachelor of Science in Political Science from Arizona State University. Dave has 20 years of involvement in restoration and reconstruction ventures. Through the span of his career with SERVPRO, Dave has earned the IICRC Water Damage Restoration Certification, Applied Structural Drying Certification, Anti-Microbial Remediation Technician Certification, and the Commercial Drying Specialist Certification. He likewise holds a Lead Based Paint Certification.
Bryan Zander
Bryan Zander is the Owner/General Manager at SERVPRO of Northeast Austin, The Domain. Bryan brings 20 years of experience in the industry to SERVPRO, from being a property adjuster, sales manager, project manager, general manager and more! He truly understands every aspect of the fire and water restoration industry from the smallest of projects to the largest commercial projects. We are proud to have Bryan as the leader of our team here in
Mace Ward
Mace Ward is the Chief Operating Officer at SERVPRO of SERVPRO of Northeast Austin, The Domain. He earned his BBA in Business Administration and Management from Oklahoma State University and is currently in his eighth year with the company. Mace is deeply committed to serving customers and takes pride in showing up every day for both his team and the people they help.
Raised in Oklahoma, Mace and his family remain closely connected to Rogers County, where they continue to operate their family farm. Outside of work, he organizes the annual Lincoln Ward Memorial Golf Tournament, a cause that’s important to him and his family.
Kyle Alexander
Kyle Alexander is Vice President of Reconstruction Services for SERVPRO of Northeast Austin, The Domain. Kyle has over 20 years experience in the construction industry and 17 years in Insurance Restoration. Kyle received his BA in Criminal Justice from Chapman University in 2002. Kyle moved from California to Oklahoma in 2008 and has been a vital part of the SERVPRO team during much of this time. Kyle is experienced in residential & commercial reconstruction as well as remodel projects and will work diligently to complete your job in a timely manner.
Armando Mendoza
Armando Mendoza is the Large Loss Project Manager for SERVPRO of Northeast Austin, The Domain. Armando has 20 years’ experience in fire, water, mold, HVAC cleaning, in residential and commercial projects. Previous roles he has held include Large Loss Coordinator of multiple storm events, Operations Manager of 75+ employee restoration company, and General Manager of 10 million+ a year restoration company. Notable projects include:
- Dupont Plant/Orange, TX-Hurricane Ike Document Recovery and Flood Cleanup
- Monahan’s Police Department/Monahans, TX-Fire Bomb Cleanup
- IRS-Echelon/Austin, TX-Plane Crash Personal Effects Recovery
- United Nations/Manhattan, NY-Tropical Sandy Flood Cleanup
- Crossroads Mall/Tulsa, OK-Tornado Cleanup
His accreditations include IICRC Applied Structural Drying, TDSH Mold Contractor, IICRC Carpet Cleaning, Air Duct Cleaning, Fire Recovery, IICRC Odor Removal, IICRC Smoke Removal, and Bloodborne Pathogen. Armando brings passion for customer service and project management and believes the most important job is yours!
Gerald Thomas
Gerald Thomas is the Director of Marketing and Business Development for SERVPRO of Northeast Austin, The Domain. Gerald graduated from Alcorn State University and is a retired Army Officer in which 10 of those years were spent as a Corp of Engineer Officer which entailed the management of various construction and reconstruction projects. Gerald has over 20 years of experience in sales management and marketing experience. In his new role Gerald will be responsible for the development and growth of the sales team, sales and marketing strategy. He is active in the community and is a Board Member for Big Brothers Big Sisters of Oklahoma.
Shane Green
Shane Green is a graduate of University of Maryland and is the Commercial Large Loss Regional Director for SERVPRO Team Jones. Shane has 25 years of field experience mitigating fire, water & mold losses in the industrial, commercial, and residential fields. Shane has gained very valuable experience while performing the duties of Mitigation Project Manager, Emergency Response Manager and Large Loss Regional Director. He was an integral member of more than a dozen Hurricane Response Teams. Additionally, he was heavily involved in the recovery effort at the West, TX fertilizer plant explosion, Internal Revenue Service building aircraft disaster in Austin, TX, the Rosewood, CA Rosewood Mall catastrophe, Marshall Wildfires and many disastrous river flood and tornado events. In addition to vast field experience, Shane has also earned his IICRC Triple Master Certification with the following certifications: MWR, MSR, MTC, WRT, ASD, AMRT, JWR, JSR, JTC, FSRT, CCT, UFT, RRT, OCT, CRT. Before discovering the field of Property Restoration, Shane was a highly decorated member of the U. S. Navy where he honorably served as a Master-at-Arm.
What our
customers are saying
Service was great. They showed up 22 minutes after my call on a Friday after 5 P.M. Thank you!
It is my pleasure to recommend SERVPRO of North Central Austin as a "top shelf" and professional water mitigation franchise. I have personally worked with SERVPRO of North Central Austin on many claims over the past two years. When a customer needs a mitigation company for water damage they are the first ones that I call.
Since 2009 I have managed the Austin metro Texas territory for Safeco Insurance property claims. It is vital to our customer service and proper cost management that a trustworthy and competent water mitigation company is available and this SERVPRO franchise meets that requirement.
-Aaron H., Texas
They arrived quickly and got everything prepped so that the construction guys could come in and restore my house to its condition before the shower and toilet leaked and ruined 1/3 of my place.
SERVPRO of North Central Austin is one of the most professional companies I have done business with. Honest people with great business ethics. The owner Chris keeps his employees trained on the newest technologies and it shows with their knowledge of what they do.
He is super helpful and strives to provide an experience that is comfortable, relaxed and easy. Would recommend to anyone that wants what they are promised, you won't be disappointed.
Ran into a house with water issues, they had great communication and even better follow up. Thank you, SERVPRO North Central Austin.
The team did a thorough job of cleaning, followed my instructions to the letter, and left our place looking much better. The office team was friendly and accommodating.
It gives us great pleasure to acknowledge your fantastic services rendered to us when our house was filled with some two inches of water in our new home here in Georgetown, TX- Sun City Del Webb. My wife, Novice went into the "panic mode" when she walked into such an unexpected situation. Realistically she was thinking "how will we ever get our home back to a livable condition?" I was on a trip back to Colorado and not here to help. We both appreciated the comfort and support that SERVPRO's personnel offered her. SERVPRO certainly did a first class job in doing their part to restore our new home back to its original state as if nothing had ever happened. The manner in which your teams worked together professionally with the construction/repair crews was indeed appreciated.
We still cannot thank you enough and every chance we get we pass the word on to our family and friends that if they ever have such an unfortunate incident try not to worry too much ... just call SERVPRO North Central Austin.
-Thomas B., Texas
These guys were very professional, and very precise on every mishap that happened to the house.
On time, professional, courteous. Good job all around!
About Us
SERVPRO of Northeast Austin, The Domain provides turnkey restoration, cleaning, and construction services for homes and businesses throughout Austin, Texas and the surrounding Central Texas communities. From water damage caused by leaks, toilet overflows, flooding, and storms to fire and smoke damage, mold remediation, disaster cleanup, and specialty cleaning, we manage the entire restoration process from start to finish. As an IICRC Certified Firm, our technicians are trained to industry standards, and our work follows established IICRC guidelines, OSHA safety practices, and EPA guidelines to ensure every project is completed safely and correctly. Available 24/7, our team responds quickly to help minimize damage and restore your property to pre-loss condition - making it “Like it never even happened.”
SERVPRO of Northeast Austin and The Domain proudly serves Austin, TX, North Austin, TX, The Domain, TX, and surrounding communities throughout Travis County and Central Texas.
