Water Damage & Flood Cleanup Services
24/7 Emergency Water Removal
- The #1 Choice in Cleanup and Restoration*
- Providing Residential and Commercial Water Damage Restoration Near You
- Advanced Water Inspection, Extraction, and Drying Equipment
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7
SERVPRO of Downtown Dallas - Team Shaw
Service Areas
Need Water Removal or Flood Cleanup?
In Downtown Dallas, water damage rarely waits for a convenient moment. A supply line fails on an upper floor of a high-rise and sends water down through several levels, a water heater bursts in a loft, a fire-suppression line lets go in an office tower, or a parking garage and lobby take on water during the flash flooding that follows a North Texas downpour. Add the hard winter freezes that split pipes far above the street, as so many learned during the February 2021 storm, and it is easy to see why homes and businesses across the city center call SERVPRO of Downtown Dallas/Team Shaw for water emergencies. We respond around the clock. Our water damage restoration process starts by stopping the source and measuring the reach of the moisture, including the water that travels along structural channels and wicks into drywall, subflooring, and wall cavities. With moisture meters, infrared cameras, and professional grade extraction and drying equipment, we remove standing water and dry the structure back to its normal moisture level. Our crews are IICRC certified in Water Damage Restoration and Applied Structural Drying, and we document readings throughout the job to support your insurance claim. Drying a structure correctly is what separates a finished job from a future mold problem. We monitor progress daily and confirm the building is dry before we close out, so the damage is made “Like it never even happened.®"
Services We Provide
Residential Water Extraction and Cleanup
Our focus is restoring your affected space to pre-damaged condition. Rest assured, our highly-trained technicians will complete the water removal and cleanup process from beginning to end, helping to ensure it is documented along the way, and dried properly and thoroughly. Our customer-focused professionals will:
- Assess your property's water damage.
- Explain the extent of the water damage and the restoration process so you're able to make an informed decision on how to proceed.
- Use advanced equipment to detect hidden moisture and perform water extraction of any standing water.
- Help ensure your property is clean, dry, and restored to its pre-damaged condition.
Commercial Water Damage Restoration
When water damage occurs in your commercial property, be it a small business, warehouse, high-rise building, or other industrial space, the destruction can be devastating. Not only is your business damaged, but operations may stop, causing a disruption in production and revenue, as well as inconveniencing or causing possible safety concerns for your customers and employees. No matter the size or source of the commercial job, from floods to broken pipes, our team of professionals is ready to respond to your call.
Industries Serviced:
- Retail - Educational Facilities
- Healthcare - Property Management
- Hospitality - Food Service
Structural Drying
Water can settle into the walls, floors, and ceilings. Using targeted heat, controlled airflow, and other techniques, we can target the hard-to-reach moisture deep within the materials of your home.
- Protection from warping and swelling
- Restore structural stability
- The latest drying systems
Sewage Cleanup
Sewage backups are stressful, hazardous, and can cause significant damage. Backups should be considered an emergency since the water may contain viruses, bacteria, and other microbes that cause serious illnesses. SERVPRO has specialized training and equipment to clean contaminants like sewage quickly and safely.
- 3 Stage Professional Remediation Process
- 24/7 Emergency Response
- Streamlined Insurance Process
Packout and Contents Restoration
Water damage to your home or business can also affect what’s inside. From furniture and appliances to family keepsakes or important business records, SERVPRO of Downtown Dallas - Team Shaw helps protect and restore your belongings.
We can transport belongings to our secure storage and restoration facility where needed services are provided and stored. Everything stays safe until it’s ready to return, so you can focus on getting life back to normal.
SERVPRO of Downtown Dallas - Team Shaw is Always Near You for Water Damage Restoration Service
Highly Trained Restoration Specialists
Customer Care
Our professionals care about you and your property and want to help you get your property back to pre-loss condition after you have water damage to your home or business.
#1 in the Cleanup and Restoration Industry*
Easier Insurance Claims Process
We will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience.
What our
customers are saying
I reached out to SERVPRO the same day a storm removed several sections of shingles from my roof, which of course led to flooding in the attic. Water then ran down light fixtures and a/c ducts resulting in a flood in the Master Bedroom. SERVPRO was out the next morning tarping the roof and setting up dryers/dehydrators to get rid of the moisture. They then came back every day to check on the progress of drying out the house. In three days, they were done. No more water, no mold, no dampness. Nothing except a dry house! They were extremely professional and courteous. I would highly recommend them without hesitation. A great crew!
We suffered water damage from the cold weather in December of 2022. SERVPRO came and did a fantastic job of removing all of the damages. I would highly recommend them again.
After coming home to a slab leak, my insurance company dispatched SERVPRO. I have been working with Trey, Delvin & Bri and they have been a much needed source of relief during this uncomfortable experience. All three (Trey, Delvin & Bri) have answered all of my questions and made this otherwise horrible experience bearable. They went above and beyond to make sure my insurance company was informed about the damage to my home and that all was done to remediate the situation to prevent further damage.
They were very responsive and check on our unit multiple times during the drying of our walls after a pipe burst in an apartment above ours.
The team came out to our house within an hour of calling them. Quickly set up their dryers, quickly cleaned up. They were very professional, efficient, and easy to work with. Working with the SERVPRO team made a stressful situation a little easier. Hoping to not need, but will definitely use again & highly recommend.
Very responsive measuring water damage, installing fans and humidifiers. Flexible on timing each day, worked with our insurance, and made it easy.
Lonnie and Herbert at the Tyler team for SERVPRO are just the best. Unfortunately, I’ve had to use SERVPRO for significant flooding several times. But they always provide outstanding customer service. Jarrod leads a great team.
Last week, Lonnie and Herbert came out and were no exception. They quickly assessed the situation, were timely, and followed up as promised.
Thanks SERVPRO.
We have been using Shaw now since December 2025 and we have been very happy with their service. Hayden is always calling and checking on us when there is a big storm heading our way. They are always on time, very knowledgeable, and there crews are respectful and there work is clean. Thank you for all your help
Dave and Dom visited my home to inspect the potential damage.
They were thorough to check and explain details. They were honest to tell there is no damage and did not recommend any unnecessary services.
About Us
When water, fire, smoke, or mold damages your home or business anywhere in Downtown Dallas, SERVPRO of Downtown Dallas/Team Shaw responds 24 hours a day, seven days a week, every day of the year. We serve the city center and the neighborhoods around it, from the West End Historic District, the Main Street District, and the high-rise condominiums and office towers of the central business district to the Dallas Arts District, Klyde Warren Park, Reunion Tower, and the lofts, restaurants, and music halls of Deep Ellum and the Farmers Market. Our certified local crews know this market, a dense urban core where high-rise residences, office towers, hotels, and ground-floor retail sit close together near the Trinity River levees, and they know how fast North Texas weather, from the spring storms that drop large hail and spin up tornadoes to the hard winter freezes that burst pipes high in a tower, can damage a property.
We provide water damage restoration, fire and smoke damage restoration, mold remediation, sewage and biohazard cleanup, storm and hail damage recovery, specialty and general cleaning, air duct and HVAC cleaning, contents packout, commercial restoration, and full reconstruction. Every project begins with a clear, documented scope of work for your insurance carrier and is explained to you at each step.
What sets SERVPRO of Downtown Dallas/Team Shaw apart is the combination of local knowledge and professional capability. Our crew chiefs and production managers are IICRC certified in Water Damage Restoration, Applied Structural Drying, Fire and Smoke Restoration, Odor Control, and Applied Microbial Remediation. We follow OSHA safety standards, including bloodborne pathogen, fall protection, and respirator protocols, and we carry American Bio Recovery Association certification for biohazard work. We work directly with all major insurance carriers, hold national account status with most, and communicate clearly with your adjuster so your claim keeps moving and closes quickly.
As part of the SERVPRO Team Shaw family and the acclaimed SERVPRO Disaster Recovery Team, with offices in all fifty states, we can scale our response to a single burst supply line on an upper floor or a regional event like the February 2021 winter storm, when ruptured pipes flooded high-rises, offices, and homes across the Dallas-Fort Worth area in a single week, or the severe spring hailstorms and tornadoes that move through North Texas most years. From an office tower on Main Street to a loft in Deep Ellum, we bring the same certified crews and the same standards to every job. Whatever the size of the loss, our goal is the same. We work quickly and thoroughly to make your home or business “Like it never even happened.®”
