SERVPRO of Lexington and West Cayce

I had the pleasure of working with Peter as my Project Manager and I couldn’t have asked for better. During every step of the way, Peter was very attentive and communicative! I honestly felt and knew that I was in great hands. Overall, I had a very positive experience with Peter and the company as a whole and would highly recommend.

Austin and his crew arrived at our house prepared to assess and repair the damage done to our home. He was available to answer the questions we had about the steps involved in this process. We would recommend Serv Pro to others who are in need of major home repairs.

Austin and his crew did an outstanding job. They arrived at my home in a very timely manner. Austin answered all my questions and set me at ease during this critical time. His crew worked quickly to prevent additional damage. After initial setup of equipment, Austin continuously checked back to ask if I needed any additional help. I would highly recommend ServPro.

Peter was extremely patient and helpful to me. He's a Rock

Peter and Josh were absolutely phenomenal to work with during one of the most stressful situations my family has ever faced. What started as a complete catastrophe with our home flooding was handled with such professionalism, care, and urgency that they truly turned the experience into a positive one. From the very beginning, they were fast to respond, excellent communicators, incredibly organized, and genuinely compassionate. They packed up my entire kitchen for me so I could focus on getting my family into a safe living situation instead of worrying about the overwhelming details inside the home. They treated my home and belongings with incredible respect, and I completely trusted them every step of the way. What stood out most was how much they truly cared. Peter and Josh were in my corner the entire time; professional, polite, reassuring, and always willing to help however they could. Their level of service felt more like a luxury concierge experience than a restoration company, and that says a lot coming from someone in the luxury real estate industry. SERVPRO should feel incredibly proud that Peter and Josh are representing their company. Because of the experience they gave my family, they will absolutely be my go-to recommendation for all of my clients moving forward. I cannot thank them enough

I can’t say enough amazing things about Servepro. Specifically Project manager Austin and his team - Mckayla, Charles, Jakob, and Decarlo. My hot water heater leaked and had water coming from my ceiling and soaked my drywall and ceilings. After calling my insurance they sent Servepro out at 12am on Saturday night and immediately began drying everything and spraying to prevent mold. They have been back multiple times to ensure everything was going great. Austin has been so helpful and positive - and it’s been so refreshing considering this was an emergency. Each person has gone above and beyond. Everyone has been so kind and optimistic- reassuring me every step of the way. I’m so very grateful for them and they have really helped make this stressful situation better and helping me see the light at the end of the tunnel. I am so grateful for Servepro! We wouldn’t have wanted to use anyone else!

Austin visited my home today and answered multiple questions I had. He was VERY HONEST and took his time answering all of my questions! 👍

Just wanted to say how impressed we are with Charles Jones and Dre Jefferson. They have been so professional, knowledgeable, and kind. Serv Pro is lucky to have these gentleman working for them. Highly recommend both to address your issues. Scott and Terresa Kelly