James & Michele Wandtke
James & Michele Wandtke
Owners of SERVPRO of West Monroe County

Meet Our Team

All it takes is one call to SERVPRO of West Monroe County. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of West Monroe County
Our Google Reviews
(585) 723-1990
5.0
(204 reviews)
Meet our Team. Here to Help 24/7
  • Sue Wallner , team member at SERVPRO of West Monroe County

    Sue Wallner

    Sue has been our Franchise's secretary since 1999. Over the past 20+ years, Sue's commitment to providing our customer's with outstanding customer service is what sets her apart. We are thankful for her loyalty and dedication to SERVPRO®; of West Monroe County.

  • Jamie Wandtke, team member at SERVPRO of West Monroe County

    Jamie Wandtke

    Jamie has been working in our office since 2014 and handles all of our Accounting and Human Resource duties.

  • Justin Wandtke, team member at SERVPRO of West Monroe County

    Justin Wandtke

    Justin Wandtke is our very knowledgeable General Manager. Beginning in 2011, Justin has worked his way into his role as General Manager. Through the years he has collected numerous certifications and continues to take education to stay up on Industry Standards. Justin's certifications include: Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration, Xactimate, Aerial & Scissor Lift Operator Certification, OSHA and Bloodborne Pathogen. Justin's hard work and dedication to the success of the team, is why he is one of our valued employees.

  • Anthony Cruz, team member at SERVPRO of West Monroe County

    Anthony Cruz

    Anthony is one of our Water & Fire Restoration Managers, and Job File Coordinator. He has been working with us since 2016. Throughout the years he has collected a lot of experience and the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration, DryBook, and Aerial & Scissor Lift Operator Certification. Anthony's hard work, and dedication to provide an outstanding experience for our customer's on each job is why he is one of our valued employees.

  • Josh Wandtke, team member at SERVPRO of West Monroe County

    Josh Wandtke

    Josh joined the SERVPRO team in 2015. Josh is very skilled in many areas including but not limited to Water Restoration, Fire Restoration, & Demolition. Josh is also IICRC Certified, OSHA and Bloodborne Pathogen Certified. He is a very skilled and versatile asset that we are proud to have on our SERVPRO®; team!

  • Eli Hoak, team member at SERVPRO of West Monroe County

    Eli Hoak

    Eli is one of our Water Damage Crew Chiefs. He has been working with us since 2020 and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration, DryBook, Bloodborne Pathogen, & Mold Abatement Worker. Eli's hard work, and dedication to provide an outstanding experience for our customer's on each job is why he is one of our valued employees.

  • Ken Stiles, team member at SERVPRO of West Monroe County

    Ken Stiles

    Ken is a production technician and has completed our rigorous SERVPRO®; Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. Ken definitely has a strong worth ethic and is a valuable asset to our team!

  • Adam Miner, team member at SERVPRO of West Monroe County

    Adam Miner

    Adam is a production technician and has completed our rigorous SERVPRO®; Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. Adam is an extremely hardworking, loyal employee and we are thankful to have him a part of our team!

What our
customers are saying

Very satisfied!

Midnight Møøn

Incredible customer service and communication! They serviced my home and communicated with our insurance company. Would highly recommend.

Lilian Kim

My experience working with Servpro was extremely positive. For the duration of the project I had constant and direct communication with the owner of the company Jim Wandtke. He and his team refused to let me settle for the bare minimum, taking the time to source the best materials for my budget and completed the job without cutting corners. I would fully recommend the servpro team for and restoration needs!

Travis Traywick

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linda somerville

The team at Servpro was Excellent! Eli and the guys were very professional and knowledgeable! I am very thankful they were there to help us out during this stressful situation!

Amy Weider

To say I’m satisfied would be an understatement. Jim, Mike, Eli, Jordan, and the entire Servpro team were incredible. After my house burned down to the studs last year, I was completely distraught and honestly didn’t think I’d ever get my home back. Servpro came in, assessed the situation, communicated with me every step of the way, and truly listened to my thoughts and concerns. They worked tirelessly through winter storms and spring rains to rebuild my home and get my family and me back inside. They did an absolutely amazing job—my home is now truly my dream house. I am so grateful to the Servpro team for taking such a devastating situation and turning it into something so positive. They handled everything from beginning to end, making the entire process feel easy. They took the time to explain each step and made sure I understood what was happening throughout. An absolute dream team.

Holly Burgio

Serve pro and Mike were excellent during our rebuild and demo after our house fire. They were professional, timely and always got back to us. Highly recommend.

chris dardis

The guys at Servpro were there for me in a big way, after I had multiple pipes burst (leaving a massive mess). Serpro was through, helpful and always professional. I can confidently recommend them.

Peter Timm

Quick response, professional damage assessment & cleanup. Polite & efficient personnel. I would strongly recommend them.

Sean P Martin

About Us

What We Do:

SERVPRO® of West Monroe County understands the stress and worry that comes with damage to your home or business and the disruption it can cause in your life. Whether it's fire, water, mold or storm damage, we approach every situation uniquely with compassion and integrity. We'll take care of the job from start to finish with the highest professional quality the industry can offer.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO® of West Monroe County. We are a family owned and operated franchise serving you since 1991.

Why We Do It:

SERVPRO® of West Monroe County has been family owned and operated by Jim and Michele Wandtke. We work to ensure one thing at each step: MAKE THE CUSTOMER HAPPY. We take care of our customers and our community because we are part of that community.

Before Jim and Michele bought SERVPRO® of West Monroe County from Michele's parents, Michael and Joanne Kadey, they worked in the Rochester area. Having the dream of owning their own business, they bought SERVPRO® of West Monroe County and have grown the business and community every year since 1991.

Get In Touch:

We'd love to help any way possible! Please feel free to contact us at our office at (585) 723-1990.

For community events and involvement contact Andrea Cammilleri at ANDREA.SERVPRO8196@gmail.com

James & Michele Wandtke
James & Michele Wandtke
Owners of SERVPRO of West Monroe County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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