Meet Our Team
All it takes is one call to SERVPRO of West Monroe County. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![Sue Wallner , team member at SERVPRO of West Monroe County]()
Sue Wallner
Sue has been our Franchise's secretary since 1999. Over the past 20+ years, Sue's commitment to providing our customer's with outstanding customer service is what sets her apart. We are thankful for her loyalty and dedication to SERVPRO®; of West Monroe County.
![Jamie Wandtke, team member at SERVPRO of West Monroe County]()
Jamie Wandtke
Jamie has been working in our office since 2014 and handles all of our Accounting and Human Resource duties.
![Justin Wandtke, team member at SERVPRO of West Monroe County]()
Justin Wandtke
Justin Wandtke is our very knowledgeable General Manager. Beginning in 2011, Justin has worked his way into his role as General Manager. Through the years he has collected numerous certifications and continues to take education to stay up on Industry Standards. Justin's certifications include: Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration, Xactimate, Aerial & Scissor Lift Operator Certification, OSHA and Bloodborne Pathogen. Justin's hard work and dedication to the success of the team, is why he is one of our valued employees.
![Anthony Cruz, team member at SERVPRO of West Monroe County]()
Anthony Cruz
Anthony is one of our Water & Fire Restoration Managers, and Job File Coordinator. He has been working with us since 2016. Throughout the years he has collected a lot of experience and the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration, DryBook, and Aerial & Scissor Lift Operator Certification. Anthony's hard work, and dedication to provide an outstanding experience for our customer's on each job is why he is one of our valued employees.
![Josh Wandtke, team member at SERVPRO of West Monroe County]()
Josh Wandtke
Josh joined the SERVPRO team in 2015. Josh is very skilled in many areas including but not limited to Water Restoration, Fire Restoration, & Demolition. Josh is also IICRC Certified, OSHA and Bloodborne Pathogen Certified. He is a very skilled and versatile asset that we are proud to have on our SERVPRO®; team!
![Eli Hoak, team member at SERVPRO of West Monroe County]()
Eli Hoak
Eli is one of our Water Damage Crew Chiefs. He has been working with us since 2020 and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration, DryBook, Bloodborne Pathogen, & Mold Abatement Worker. Eli's hard work, and dedication to provide an outstanding experience for our customer's on each job is why he is one of our valued employees.
![Ken Stiles, team member at SERVPRO of West Monroe County]()
Ken Stiles
Ken is a production technician and has completed our rigorous SERVPRO®; Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. Ken definitely has a strong worth ethic and is a valuable asset to our team!
![Adam Miner, team member at SERVPRO of West Monroe County]()
Adam Miner
Adam is a production technician and has completed our rigorous SERVPRO®; Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. Adam is an extremely hardworking, loyal employee and we are thankful to have him a part of our team!
What our
customers are saying
Exceptional and timely services. I highly recommend Servepro!
Servpro was a lifesaver when I had a sewer backup from the street into my finished basement. Jim, His son Josh, and their crew responded immediately and were very empathetic and calming to me over the entire traumatic process. I lost everything in my beautiful finished basement. Communication was excellent throughout the entire time, so I always knew what was going on and when they were coming back to check an eventually to pick up their equipment and finish the job. I highly recommend Servpro, but I hope you never need them!
Large tree fell on our kitchen roof from an intense rain/wind storm. Josh's crew laid down plastic & removed counters, cabinets,stove top & island and dried & assessed damage. Josh went above & beyond by sealing my eave with plastic to keep rodents & insects out & advising me on tree removal. I am 100% satisfied with the timeliness and results of their work!!!
Did a great job at the building I work at great customer service as well
Fast, responsive and did a great job!!
Incredible customer service and communication! They serviced my home and communicated with our insurance company. Would highly recommend.
My experience working with Servpro was extremely positive. For the duration of the project I had constant and direct communication with the owner of the company Jim Wandtke. He and his team refused to let me settle for the bare minimum, taking the time to source the best materials for my budget and completed the job without cutting corners. I would fully recommend the servpro team for and restoration needs!
Kind Friendly Prompt Quick Quiet
The team at Servpro was Excellent! Eli and the guys were very professional and knowledgeable! I am very thankful they were there to help us out during this stressful situation!
About Us
What We Do:
SERVPRO® of West Monroe County understands the stress and worry that comes with damage to your home or business and the disruption it can cause in your life. Whether it's fire, water, mold or storm damage, we approach every situation uniquely with compassion and integrity. We'll take care of the job from start to finish with the highest professional quality the industry can offer.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO® of West Monroe County. We are a family owned and operated franchise serving you since 1991.
Why We Do It:
SERVPRO® of West Monroe County has been family owned and operated by Jim and Michele Wandtke. We work to ensure one thing at each step: MAKE THE CUSTOMER HAPPY. We take care of our customers and our community because we are part of that community.
Before Jim and Michele bought SERVPRO® of West Monroe County from Michele's parents, Michael and Joanne Kadey, they worked in the Rochester area. Having the dream of owning their own business, they bought SERVPRO® of West Monroe County and have grown the business and community every year since 1991.
Get In Touch:
We'd love to help any way possible! Please feel free to contact us at our office at (585) 723-1990.
For community events and involvement contact Andrea Cammilleri at ANDREA.SERVPRO8196@gmail.com