Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Upper East Side

Our Google Reviews
(917) 924-2260
5.0
(117 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Upper East Side we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


1.svg

Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

2.svg

Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

3.svg

Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

We had a pipe burst and needed emergency service asap. We called SERVPRO of Upper East Side and spoke with Janine, she was knowledgeable and knew the urgency of the situation. She acted promptly and was able to get the owner, Tom to come to our home the same day. While Tom was answering all my questions and concerns, his crew arrived with their equipment ready to work. The guys did a very professional job and kept me informed from start to finish. Nice to know I have someone I can depend on going forward if I ever need their services. To Tom and his crew, thank you for a job well done!

Adam C
Jericho

WATER WAS EVERYWHERE! It was horrible and horrendous. Thank you again for cleaning it all up.

M.L.
Manhattan

Working with Tom is always a pleasure. I have known Tom for years and he’s the go to guy. He did my vacation house in Long Island a few years back after Hurricane Sandy destroyed it and I was amazed at the great job him and crew did for me. 

Bryce H.
New York

I suffered a terrible water leak that destroyed most of my inventory. I was able to work with my insurance company and she recommended SERVPRO. Never heard of SERVPRO until today and it was the best kept secret. Chris and SERVPRO were able to give me a great and fair quote on the damages compare to other companies. 

SERVPRO was very attentive and really helped me restore my business back to how it was before. Not only were they able to clean up everything, but they were able to restore my fixtures. I couldn’t think of anyway to thank them. The crew was also amazing to work with. Funny/entertaining/ and Hard Working group of guys. They did a wonderful job. 

I am very Grateful.

They were able to get me back in business in no time.

THANK YOU!

Greggory F.
Bronx

Tom is a fantastic guy. Love doing business with him. Stand up guy and really cares about his clientele. Im always satisfied with the service that I get from service. I tell all of my associates about how great SERVPRO is. 

Bob R.
New York

Thanks again, for turning around such a mess and for working with our insurance company. We appreciate your honesty and most of all the quality work that was done. Also want to thank you for being reliable and following through on your word. You and your team are wonderful. 

Jeannine H.
Brooklyn

I had water stains in the ceiling in my bathroom and called to see if they could send someone right away. Tom was at my house a few hrs later to give me an estimate. They got me on the schedule the next day and took care of everything. I felt very comfortable with Tom, he walked me through the process so I understood what needed to be done. The office worked with my insurance too, so I'm a satisfied customer. 

Alan N
Brooklyn

They showed up fast and did a good job!  

Eddie J.
Upper East Side

I noticed paint bubbling up in my bathroom and mold was starting on the wall. I called and they were able to have someone come the same day. Mario and Tom arrived within a few hours and set up dehumidifiers to start drying up the moisture. They found a pipe leaking inside the bathroom wall and repaired it, replaced the sheet rock and took care of all the mold. They put up plastic to contain the mold spores and dust while they worked. They were professional and did an awesome job, the bathroom looks great. I will definitely be using these guys in the future, if I ever need any of the services they provide. 

Jen K
Astoria

We had a pipe burst and needed emergency service asap. We called SERVPRO of Upper East Side and spoke with Janine, she was knowledgeable and knew the urgency of the situation. She acted promptly and was able to get the owner, Tom to come to our home the same day. While Tom was answering all my questions and concerns, his crew arrived with their equipment ready to work. The guys did a very professional job and kept me informed from start to finish. Nice to know I have someone I can depend on going forward if I ever need their services. To Tom and his crew, thank you for a job well done!

Adam C
Jericho

WATER WAS EVERYWHERE! It was horrible and horrendous. Thank you again for cleaning it all up.

M.L.
Manhattan

Working with Tom is always a pleasure. I have known Tom for years and he’s the go to guy. He did my vacation house in Long Island a few years back after Hurricane Sandy destroyed it and I was amazed at the great job him and crew did for me. 

Bryce H.
New York

I suffered a terrible water leak that destroyed most of my inventory. I was able to work with my insurance company and she recommended SERVPRO. Never heard of SERVPRO until today and it was the best kept secret. Chris and SERVPRO were able to give me a great and fair quote on the damages compare to other companies. 

SERVPRO was very attentive and really helped me restore my business back to how it was before. Not only were they able to clean up everything, but they were able to restore my fixtures. I couldn’t think of anyway to thank them. The crew was also amazing to work with. Funny/entertaining/ and Hard Working group of guys. They did a wonderful job. 

I am very Grateful.

They were able to get me back in business in no time.

THANK YOU!

Greggory F.
Bronx

Tom is a fantastic guy. Love doing business with him. Stand up guy and really cares about his clientele. Im always satisfied with the service that I get from service. I tell all of my associates about how great SERVPRO is. 

Bob R.
New York

Thanks again, for turning around such a mess and for working with our insurance company. We appreciate your honesty and most of all the quality work that was done. Also want to thank you for being reliable and following through on your word. You and your team are wonderful. 

Jeannine H.
Brooklyn

I had water stains in the ceiling in my bathroom and called to see if they could send someone right away. Tom was at my house a few hrs later to give me an estimate. They got me on the schedule the next day and took care of everything. I felt very comfortable with Tom, he walked me through the process so I understood what needed to be done. The office worked with my insurance too, so I'm a satisfied customer. 

Alan N
Brooklyn

They showed up fast and did a good job!  

Eddie J.
Upper East Side

I noticed paint bubbling up in my bathroom and mold was starting on the wall. I called and they were able to have someone come the same day. Mario and Tom arrived within a few hours and set up dehumidifiers to start drying up the moisture. They found a pipe leaking inside the bathroom wall and repaired it, replaced the sheet rock and took care of all the mold. They put up plastic to contain the mold spores and dust while they worked. They were professional and did an awesome job, the bathroom looks great. I will definitely be using these guys in the future, if I ever need any of the services they provide. 

Jen K
Astoria

About Us

When it comes to restoration and recovery work, we have many high-end establishments and properties throughout the Upper East Side here in Manhattan that requires a prompt response from highly trained professionals. We stay dedicated to continually train and educate ourselves to become top representatives of the industry, and a wise choice for thorough and effective restoration service in the community we serve. This dedication to our customers begins with the leadership and guidance of our owner Thomas Fox.

The entire team is passionate about the work that we do and the effective equipment that we use to do it. We know that every customer wants to get treated like they are family, and we work hard to communicate with our clients through every phase of recovery. To ensure that their needs, wants, and concerns are getting addressed sufficiently.

While many favorite films and television programs like Gossip Girl have gotten filmed throughout the Upper East Side and its posh and regal neighborhoods, we also have become a hub of cultural and artistic expression with the Smithsonian, Guggenheim Museum, Metropolitan Museum of Art, and other centers. Even with all the reasons that tourists and New Yorkers have to visit this stretch of Manhattan, the most significant volume of properties and businesses here belong to our neighbors, friends, and colleagues. As a locally owned and operated restoration company we share the same streets and avenues with you.

As a reputable recovery team, we strive always to have a finger on the pulse of our area, and this can get seen through the memberships and seats with the Chamber of Commerce, NAPO, BBB, Blue Goose, and NASMM. We also work to give back to the communities here in every way that we can throughout our direct partnerships, sponsorships, and donations of time and resources to organizations like the American Cancer Society, the Red Cross, and Specialized Autism Support.

We know that no matter where you are, disasters can strike with little warning or mercy. Our experienced IICRC-Certified technicians have accreditations and certifications in every facet of the restoration industry to help our customers overcome whatever emergency they face.

Thomas G. Fox
Thomas G. Fox
Owner of SERVPRO of Upper East Side

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.