We recently experienced a leak in our apartment and hired SERVPRO to handle the mitigation and cleanup. From start to finish, their service was outstanding. Their response was incredibly timely, which made a stressful situation much more manageable. Every member of the team was professional, knowledgeable, courteous, and genuinely pleasant to work with. They took the time to explain each step of the process, answered all of our questions, and treated our home with care and respect. What stood out most was their communication. Throughout the project, they kept us informed of what was happening, what to expect next, and any updates along the way. Their responsiveness and transparency gave us tremendous peace of mind during a difficult time. We are extremely grateful for the SERVPRO team’s professionalism, efficiency, and exceptional customer service. I would not hesitate to recommend them to anyone dealing with water damage or an unexpected home emergency. Five stars all around.

Hired Servpro to deal with some smoke damage in my apartment. Their team, led by Eric, was incredibly helpful, knowledgeable, and communicative. They did a full survey, gave us a quote, and then promptly did the cleaning/repairs. They even went above and beyond and cleaned other small things that we had forgotten to request. Highly recommend calling them if you are dealing with damage from a fire.

I had some pretty bad water damage in my apartment that was severely impacting my life. I called up Servpro to help me out, and with the help of Wesley I got my bedroom back in working order. He was very empathetic and understanding of my situation which really helped not only to ease the situation, but also just felt good to have a real person there to fix my problem. I'd be glad to point anybody to Servpro if they're ever in need of restoration services and have them ask personally for Wesley.

Thanks to these guys I don’t need to stay at my friends house another night lmaoo. No offense to her but Servpro saved me and tom is the best! I had a sink overflow and I left my apartment without realizing it was on. Talk about a disaster when I got back home. Another tenant told me about Servpro and they came right away to save the day. Awesome job again and thanks!

I recommend that you do a good and responsible job, thank you

I’ve used Mohammed plenty of times for Mold Abatement in my buildings . His crew are experts , Mohammed guided me every step of the way . He always communicated my concerns . I recommend Servpro Of Upper East Side .

I’ve worked with Mohammed in the past during a pipe break in my kitchen . I recommend Mohammed . His team pumped the water out and removed everything that was damaged . My kitchen is now like it never happened .

Hi there, writing this in FREEZING nyc, where my building has not only had frozen pipe issues, but I had a toilet overflow in my bathroom that the water almost froze from the temps when I wasn’t home. Crazy times were living in and I’m just glad this team came through for me. I’ve never ever ever had a toilet overflow so I was baffled. They knew exactly what to do and how to help even when I was frantic. Thanks again Tom & the Servpro squad. You guys are great!