Terms of Website Use
servpro.com
This website is maintained by Servpro Industries, LLC as manager on behalf of Servpro Franchisor, LLC (hereinafter collectively referred to as "SERVPRO"), the company that sells and supports franchises*** utilizing the SERVPRO® trademark and business system. By using this website, you are agreeing to our Terms of Website Use, which may change from time to time. Please be sure to visit this site and web page often to see if anything has changed. If we post changes and you continue to use the site, you will be deemed to have agreed to the changes.
INTELLECTUAL PROPERTY:
SERVPRO has sole ownership of all of the logos, trademarks, artwork, phone numbers, sounds, audio and video, information, documents, and content used in connection with this website or posted on this website, including those periodic changes and additions to the site and the information on, and content of the site.
SERVPRO retains copyrights to all information, materials, graphics, and content of copyrightable nature posted on this website. Certain information is reprinted and posted on this website with permission from others. Any copying, dissemination, or reuse of any of the material on, or contents of this website is strictly forbidden without the prior written release or permission of SERVPRO.
DISCLAIMER:
SERVPRO makes no warranties of any kind, whether expressed or implied, as to the accuracy, reliability, or completeness, of any information or content provided on this website. SERVPRO specifically disclaims any express or implied warranties of merchantability or fitness for a particular use or purpose and any warranty of non-infringement, with respect to the content of, and information on this website. All of the information, documentation, artwork, trademarks, audio, video, and other content of this website is strictly made available on an “as is” basis without warranty of any kind.
Insurance claim decisions are determined solely by your insurance provider based on the terms of your policy. For questions regarding your specific coverage, benefits, or claim status, you should contact your insurance company directly. We provide property damage assessments and repair estimates to support homeowners during the claims process. We are not public adjusters and do not represent or negotiate with insurance carriers on behalf of policyholders.
The contractor cannot engage in the practices set forth in Florida Statutes s. 489.147(2)(b): Offering to a residential property owner a rebate, gift, gift card, cash, coupon, waiver of any insurance deductible, or any other thing of value in exchange for allowing the contractor to conduct an inspection of the residential property owner’s roof; or making an insurance claim for damage to the residential property owner’s roof.
THIRD PARTY WEBSITES:
SERVPRO may provide on this website, hyperlinks to third-party websites as a convenience to users of this website. SERVPRO does not review, or control the third-party websites, and SERVPRO is not responsible for the information on, and contents of any hyperlinked third-party websites or any hyperlink in any hyperlinked website. Therefore, the terms and conditions set forth in this Terms of Website Use, and the liability limitations set forth below, fully apply to any and all such third-party websites connected by any hyperlinks.
SERVPRO does not endorse, recommend, or approve any third-party website hyperlinked from this website. With respect to any information appearing on any site linked to this site, SERVPRO advises the users of this website that reliance on such information should only be made or undertaken after the user’s independent review of its accuracy, completeness, and authenticity.
You should review the privacy policy of each internet site linked to this site, and you should also review the terms of use of any linked site. The sites that are linked to this website are not subject to these Terms of Website Use, and they may have different terms of use, and they may have an additional or different privacy policy concerning any data that they access through your utilization of their site. In any event, SERVPRO is not responsible for any use of your information or data by any hyperlinked site.
LIMITATION OF LIABILITY:
Under no circumstances will SERVPRO, its affiliates, related companies, or their employees or agents be liable for any improper or incorrect use of, reliance upon, or reference to any of the information or content contained on this website, or on any linked Internet address; or for any damages suffered from the direct or indirect use of, reliance upon, or reference to any of the information or content on this website or upon any linked Internet site. Under no circumstances shall SERVPRO be liable under any theory of recovery, at law or at equity, for any types of damages, including, without limitation: direct, indirect, special, incidental, consequential, or punitive damages, or for loss of use, or lost profits, which arise out of or relate in any manner to the use, performance of, reliance upon, or access to any information, services, software, documents, or content originating from or with respect to this website, or any linked Internet address.
GOVERNING LAW:
Any claims that arise out of, relate to or are connected with the website, materials and content contained on this website or any link to an Internet address, shall be governed by, and construed in accordance with, the laws of the State of Tennessee. Any action commenced with respect to this website which concerns this website in any way shall be venued in either a Federal District Court located in Nashville, Tennessee, or a court located in Sumner County, Tennessee, and all such persons making such claims consent to the jurisdiction of such courts for these purposes. TO THE FULL EXTENT PERMITTED BY LAW, THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED IN COURT ON A CLASS ACTION OR CONSOLIDATED BASIS ON BEHALF OF OTHER USERS OR CUSTOMERS OR OTHER PERSONS SIMILARLY SITUATED, OR BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL).
SEVERABILITY:
If any provision of these Terms of Website Use is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms of Website Use will remain in full force and effect.
INDEMNITY:
You agree to indemnify, defend and hold harmless SERVPRO, its subsidiaries, franchises and affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of this Site in violation of these Terms of Use and/or arising from a breach of these Terms of Website Use and/or any breach of your representations and warranties set forth above and/or if any material that you post using this Site causes us to be liable to another.
WAIVER:
SERVPRO’s failure at any time to require performance of any provision of these Terms of Website Use or to exercise any right provided for herein will not be deemed a waiver of such provision or right. All waivers must be in writing.
Unless the written waiver contains an express statement to the contrary, no waiver by of any breach of any provision of these Terms of Website Use or of any right provided for herein will be construed as a waiver of any continuing or succeeding breach of such provision, a waiver of the provision itself, or a waiver of any right under these Terms of Website Use.
MODIFICATION:
We reserve the right at any time and from time-to-time to modify, edit, delete, suspend, or discontinue, temporarily or permanently this Site (or any portion thereof) and/or the information, materials, products and/or services available through this Site (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension, or discontinuance of this Site.
ENTIRE AGREEMENT:
These Terms of Website Use (together with our Privacy Policy and any Privacy Notices or click-through agreements applicable to you) contain the entire understanding and agreement between you and SERVPRO with respect to this Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, between you and SERVPRO with respect to this Site and your use of this Site.
***SERVPRO franchises are independently owned and operated.
What our
customers are saying
I just want to say thank you SERVPRO and especially Baldo for responding so quickly he made sure to break down every little detail of the job they’re doing. Very polite. Very easy to get along with. They came and solved the problem very quick and efficient! Highly would recommend!! And when I need any more damage repairs the first people I am going to be calling will be SERVPRO and ask if I could request Baldo for the job!! Thank you again for the quick and amazing work!
We had multiple leaks through our home and they responded quickly to help us. They were so great helping us through all the steps and clean up. They were there for every call and problem. They were professional, on time, polite, considerate and trustworthy. I would recommend them 100 times over without hesitation!!! Thank you so much for everything!!!
I was going through a kitchen remodel and noticed some signs that there may have been a potential water leak in the past at some point when we ripped out the old kitchen cabinets. I wanted to have it checked out before we installed the new cabinets. I contacted SERVPRO and they were prompt, courteous, and efficient. They first came out to provide an estimate and they were the most reasonable by far. Other companies tried to use scare tactics and fear to take advantage and try to justify their exorbitant prices. Unlike those other companies, SERVPRO was honest about the potential scope of work and pricing. Once I approved the estimate, they sent their crew out to do the inspection cuts and I couldn’t be happier with their work. The SERVPRO estimator and crew were all on time, professional, and clean. I would definitely recommend and use them again!
I cannot thank the team at this SERVPRO location for all the hard work and outstanding service they provided me at my home. To highlight the 5star rating, you need to understand the situation. We were affected by the storm that came through a few months ago. We had flooding to our house which lead to mold. The Southwest team came out and identified the issues when other companies could not. They worked quickly, professional and respectful of my home. The communication they provided was excellent. In a time of need when I was let down by my insurance and other companies they helped me and put my mind at ease that I was in good hands and well take care of. Thank you to everyone for the outstanding job!
I have used SERVPRO of Southwest LV, as a realtor, to assist one of my sellers. Kade, the estimator, was professional, returned call and answered questions in a timely manner. The techs came in and did what they needed to, cleaned up after themselves and made a challenging situation better for my client. SERVPRO SW of LV saved the seller's transaction and we were able to close in a timely manner.
I just want to thank YOU SERVPRO of Southwest Las Vegas!
I have read a couple of bad reviews but I am fortunate to
experience a wonderful, efficient, staff that helped me walk through this process from start to finish.
KADE S. was very helpful and knowledgeable in what he does, he inspected and assessed my water damage. He's always available to help out and mediate any issues.
He immediately brought in 2 of their finest technicians, JAMES and HECTOR to get the work started.
I am very appreciative and grateful to SERVPRO SW and their team. Jose and Kade (and their team) were extremely helpful after our fridge decided to flood our kitchen. They worked cleanly, swiftly, and were always punctual. They always let us know what was happening and provided the next steps to resolve our issue. Kade was very helpful with the financial part and was very upfront about pricing. It only took a few days for everything to dry up and helped avoid any molding. Jose and his team even moved our fridge outside, which I know was not easy. Thank you guys so much for everything you have done for us!!
I had a washer over flow which flooded my house. The crew showed up on time was professional, polite and got the job done right away! With it being water damage the big job was done within a handful of hours and then over the last few days their industrial fans dried the structure rapidly! Each day a team member came by to check the progress and gave me an accurate update! Highly recommend and ask for team member Josh who works under Production Manager Jose Reyes!
It has been wonderful how helpful the SERVPRO team has been after the water damage in our home. From the QUICK response for the dry out and the timely repair to get us back into our home, and most of all the helpful and courteous customer service from all at SERVPRO. They made an unfortunate loss so much easier for us.