Meet Our Team

Lathe is the owner of SERVPRO Team Toft, bringing with him a strong background in reconstruction. Prior to moving to Omaha in 2019, he owned a successful construction company in Iowa. During that time, he subcontracted work for two local SERVPRO franchises before acquiring both in 2016. Since then, Lathe and his wife have expanded their business, now proudly owning and operating four SERVPRO franchises in the Omaha/Council Bluffs area.

Outside of work, Lathe enjoys traveling—he is also a licensed pilot—spending time with his family, and making the most of his time on the water.

Nicole is the co-owner of SERVPRO Team Toft, alongside her husband, Lathe. With a background in nursing and sales, Nicole brings a unique combination of compassion, dedication, and business expertise to her role. She continues to be driven by a strong passion for helping others and is committed to making a positive impact in her community. Through SERVPRO Team Toft, she strives to deliver exceptional care, ensuring that families and businesses recover quickly and smoothly from disasters.

Johnny is the Chief Operating Officer at SERVPRO Team Toft, bringing nearly 20 years of experience in the restoration industry. Starting as a production technician, he built a strong foundation in commercial large loss management, operational leadership, consulting, and business ownership. With a practical approach and deep industry knowledge, Johnny focuses on improving operational efficiency and streamlining processes. His steady leadership makes him a trusted resource for both clients and teams in the restoration field.

Kevin is the Director of Operations at SERVPRO Team Toft, leading complex restoration projects with expertise and dedication. He holds 9 IICRC Certifications and is Level 1 and 2 Xactimate Certified, demonstrating his extensive knowledge in the restoration and reconstruction industry. With a strong background in managing large-scale losses, Kevin brings leadership and a commitment to restoring properties efficiently. His deep understanding of the cleanup and restoration industry ensures that SERVPRO Team Toft continues to deliver exceptional results for clients facing significant losses.

Brian is the Controller for SERVPRO Team Toft and has been with the company for five years. A retired military veteran, Brian brings strong leadership, accountability, and operational insight to his role, managing financial operations and supporting strategic decision-making across the organization.

Katie is the Office Manager at SERVPRO Team Toft, bringing over 20 years of customer service experience and a strong background in restoration operations. She is proficient in accounts receivable and payable, Xactimate, and QuickBooks, playing a vital role in managing day-to-day operations. With IICRC certifications in Water Damage and Fire & Smoke Damage Restoration, Katie spent nine years with SERVPRO of Omaha NW before the merger, gaining extensive experience in administrative support, job file coordination, fire cleaning, and contents inventory. Her favorite part of the job is helping people in their time of need, providing both technical expertise and compassionate support during difficult moments.

Kristi is a Human Resources Generalist at SERVPRO Team Toft, bringing over 20 years of HR experience to the team. She spent the last 30 years in the veterinary industry, where she developed a passion for talent acquisition, employee development, and streamlining processes. At SERVPRO, Kristi supports the team by managing hiring efforts, guiding employee growth, and helping improve internal operations.

Mikey is a Senior Restoration Manager at SERVPRO Team Toft, and has been a dedicated member of the team for four years. Starting in production and then transitioning to Job File Coordinator, Mikey now brings nearly 15 years of customer service experience to his current role. With WRT certification, he combines technical expertise with a strong commitment to client satisfaction, driving business growth, and fostering lasting relationships. In his free time, Mikey enjoys sports and spending time with his family.

Jarad is a Senior Restoration Manager at SERVPRO Team Toft, bringing a strong work ethic and a commitment to excellence. He began his career in the restoration industry four years ago as a mitigation technician, gaining hands-on experience in disaster recovery and property restoration. He earned multiple industry certifications through dedication and continuous learning and advanced to his current role.

A U.S. Marine Corps veteran, Jarad developed the leadership, discipline, and problem-solving skills he applies daily. His focus on quality, efficiency, and customer satisfaction ensures every project is completed with professionalism and precision.

Jeremy is a Commercial Accounts Manager at SERVPRO Team Toft, bringing over 25 years of experience in sales and marketing. With a strong background in home improvements, insurance, and business marketing sales, he offers valuable expertise in building client relationships and expanding commercial services. His strategic approach and industry knowledge make him a key asset as SERVPRO Team Toft continues to grow and strengthen its presence in the commercial sector.

Sam is a Commercial Accounts Manager at SERVPRO Team Toft, bringing eight years of customer service experience and five years in property management to her role. With a strong focus on relationship-building and client care, Sam approaches every interaction with professionalism, empathy, and a commitment to excellence. She is known for going above and beyond to support both her clients and her team, making her a trusted partner in commercial restoration and recovery. Sam thrives in collaborative environments and takes pride in creating long-term solutions that serve both businesses and the community. Her drive, dedication, and heart make her an integral part of the Team Toft family..

Tawny is a Commercial Accounts Manager at SERVPRO Team Toft, bringing over 13 years of expertise in property management to her role. With a background spanning residential, commercial, and mixed-use properties, Tawny is known for her commitment to quality, her sharp attention to detail, and her ability to build strong, lasting relationships. Throughout her career, she has earned a reputation for delivering exceptional service and creating positive experiences for both property owners and tenants. Her strengths in tenant relations, leasing strategies, and operational efficiency make her a valuable asset to the team. With her experience and drive, she makes a strong impact at Team Toft.

Alex is the digital marketer at SERVPRO Team Toft, specializing in digital strategies and online engagement. With a strong background in marketing, she brings fresh ideas and a passion for growing brand visibility. While new to the cleanup and restoration industry, her expertise will play a key role in strengthening SERVPRO Team Toft’s online presence and outreach efforts.

Angela is the Executive Assistant at SERVPRO Team Toft, where she brings professionalism, precision, and a passion for supporting the people who drive the mission forward. Originally from Scottsdale, Arizona, Angela has recently relocated to Omaha, bringing over eight years of experience in administrative support with her. She works closely with the COO, DOO, and executive leadership, helping keep operations running smoothly behind the scenes. With a strong background in Microsoft Office and QuickBooks, Angela is known for her organization, adaptability, and calm presence under pressure.

Austin is a Reconstruction Project Manager at SERVPRO Team Toft, bringing over a year and a half of experience with the company. Through IICRC training and hands-on fieldwork, he has developed a strong foundation in restoration and reconstruction. His passion for helping others and dedication to continuous growth make him a key part of our leadership team. Austin is eager to find new ways to support the community and contribute to our team's success.

Shauna is a Reconstruction Project Manager here at SERVPRO Team Toft. With a 25-year background in the full-service restoration industry, she has experience in mitigating and restoring fire damage, water damage, mold, contents restoration, and trauma cleanup. Shauna has spent the last 8 years specializing in the reconstruction part of this industry and helping homeowners restore their homes after unexpected tragedies. She takes pride in making the restoration process as easy as possible, having great empathy and compassion for homeowners and their unique situations throughout the rebuild process.

Alyssa is a Reconstruction Project Manager at SERVPRO Team Toft, bringing over 20 years of experience in pharmaceutical manufacturing and 4 years in the reconstruction industry. Her background blends precision, process-driven thinking, and hands-on project management, making her a strong leader in fast-paced, detail-oriented environments. Alyssa is known for her ability to manage complex jobs with clarity and confidence, guiding clients through the reconstruction process from start to finish. Her dedication to quality, team collaboration, and customer care makes her a valuable part of the Team Toft family. With her expertise and steady approach, Alyssa plays a key role in helping clients rebuild and move forward after loss.

Becca is a Reconstruction Estimator at SERVPRO Team Toft, bringing four years of experience and a strong background in construction, water, and fire restoration. An IICRC-certified professional, she ensures every project is completed with precision and care. Becca takes pride in building strong customer relationships and guiding clients through the restoration process, helping restore homes and businesses to preloss condition - "Like it never even happened."

Jeff is the Restoration Manager at SERVPRO Team Toft, bringing over 19 years of experience in the restoration industry. His background includes business ownership, sales, marketing, and a strong focus on customer service. Jeff plays a key role in leading restoration projects, building lasting relationships with clients, and supporting the team with his industry knowledge. His dedication to quality work and customer care makes him a valuable part of our team.

Leelynn is a Restoration Manager at SERVPRO Team Toft.

Savannah is the Contents Manager at SERVPRO Team Toft, where she leads with compassion, experience, and a deep understanding of the restoration process. Her journey in the industry began unexpectedly in 2018, when she interviewed for a receptionist role but instead stepped into the field as a Contents Technician. With no prior experience, Savannah worked her way up, becoming a lead, then a supervisor, and managing an entire division. She holds 10 IICRC certifications, including a Journeyman in Textile Cleaning and a Master in Fire & Smoke Restoration. Savannah thrives on helping families navigate disaster recovery's emotional and logistical challenges, from minor water damage to major losses. Her empathy, attention to detail, and leadership make her invaluable to the Team Toft family.

Shane is the Warehouse Manager at SERVPRO Team Toft and has been with the team for over a year. With 20 years of experience in electronics, electrical work, and mechanics, he plays a key role in keeping operations running smoothly. He manages inventory, equipment repairs and maintenance, vehicle upkeep, and building maintenance, while also stepping in to assist on jobs when needed. His technical expertise and problem-solving skills make him a valuable asset to the team.