5/5 Stars We have had to use Servpro three times for different accidents across our properties, and our experience with Servpro of E Charlotte was by far the best yet. Our team, specifically Richie and Hundley, were exceptional. They expertly navigated and resolved every challenge that arose during mitigation, completely drying the damage ahead of schedule. Their knowledge and expertise were extensive, and they were thorough in every aspect of the job. Beyond their technical skill, they were consistently professional, always calling before arriving, wearing shoe covers, and being wonderfully polite and respectful of both our home and our children. Thanks to their hard work and consistency, they helped us restore our house back to 100%. We couldn't be more grateful for their outstanding service!

Darius, Steve, Dante, Jamie and the whole team did an amazing job. They are professional, kind, respectful, knowledgeable and work hard. I am so impressed with how they treated my stuff after a flood. I mainly worked with Jamie, Darius and Steve. They were upfront and honest every step of the way. I would absolutely use serve pro again and specifically ask for them to help me. 10/10

Serve pro has been a pillar and helping my policyholders and neighbors in my area. I will highly recommend them. Hilary Nicholson was amazing. She answered every question that I had and also was willing to answer any question that any of my policyholder called her with

Orlando is one of the best human beings I have ever had the pleasure of working with! An absolute professional at his craft of assisting in putting your life back together, He and his team was a made this difficult time and project business as usual. I have been in the insurance industry over 2 decades and this is not always how people show up. He was transparent about everything, I would recommend if yiu are in need of any type of service via ServPro you request him by name! To whoever he reports to, feel free to contact me directly for any questions or further details about my experience! God bless! Ron Caldwell

The most outstanding service from a water restoration team was from Darius and Davin. Both employees were professional, hardworking, and incredibly respectful throughout the entire process. They responded quickly, kept us informed every step of the way, and made a stressful situation so much easier to handle. Their attention to detail, positive attitudes, and dedication to getting the job done right truly stood out. You can tell they genuinely care about their customers and take pride in their work. Highly recommend this company because of employees like them!

Orlando, Richie, and Seth did a good job finishing up the job and cleaning up. Great attitudes and can do spirit.

Sheka and Shelby were so awesome!!! They were very kind and informative. They were extremely respectful of our space and made us feel comfortable and confident in their work! They were thorough and efficient, and a pleasure to meet and talk to. We appreciate their help and would definitely recommend!!

Steve, Jose, and the crew were great! Fast and always polite.