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Meet the SERVPRO team near Rocky Mount, NC
Meet the SERVPRO team near Rocky Mount, NC

SERVPRO of Rocky Mount

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SERVPRO of Rocky Mount

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Water DamageWater Damage
Fire DamageFire Damage
MoldMold
Storm/DisasterStorm/Disaster
ConstructionConstruction
Commercial ServicesCommercial Services
General CleaningGeneral Cleaning
Ceiling/Floors/Walls

Call: (252) 977-9444

Jonathan Nichols
Jonathan Nichols
Owners of SERVPRO of Rocky Mount

Meet Our Team

All it takes is one call to SERVPRO of Rocky Mount and our service technicians will be onsite within one hour to help you when you need it. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7.

SERVPRO of Rocky Mount

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(252) 977-9444
Meet our Team. Here to Help 24/7
  • Nathan , team member at SERVPRO of Rocky Mount

    Nathan

    Nathan, or Nate, serves as the General Manager at SERVPRO of Rocky Mount, bringing over a decade of dedication and professionalism to the team. Nate joined SERVPRO®; in 2012 as a technician and has worked his way up, earning multiple certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC), including Water Removal Technician, Applied Structural Drying Technician, Carpet Cleaning Technician, and Residential Mold Inspector. With his deep understanding of local building standards and commitment to quality, Nate plays a pivotal role in overseeing the production team, ensuring every project meets the highest standards of efficiency and customer satisfaction. Outside of work, Nate loves spending time with his kids and sharing his passion for the outdoors.

  • Brad , team member at SERVPRO of Rocky Mount

    Brad

    Brad serves as the Production Lead at SERVPRO of Rocky Mount, bringing over two years of dedication and professionalism to the team. With several years of plumbing experience and certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) in Water Removal Technician (WRT) and Fire & Smoke Damage Restoration Technician (FSRT), Brad ensures that every project is executed with precision and efficiency. When he’s not leading restoration efforts, Brad enjoys working on cars.

  • Marla , team member at SERVPRO of Rocky Mount

    Marla

    Marla serves as the Job Coordinator at SERVPRO of Rocky Mount, bringing warmth, professionalism, and efficiency to every client interaction. As the first point of contact for clients during times of crisis, she offers reassurance and guidance, ensuring the recovery process begins on a positive note. Certified as a Water Removal Technician by the Institute of Inspection Cleaning and Restoration Certification (IICRC), Marla’s attention to detail and proactive job file management keep operations running smoothly and efficiently. When not at work, Marla enjoys spending time with her family and fishing on the lake.

  • Jamie , team member at SERVPRO of Rocky Mount

    Jamie

    Jamie serves as the Office Administrator at SERVPRO of Rocky Mount, where her knowledge in business and accounting is matched only by her passion for customer care and operational efficiency. Jamie takes pride in keeping every customer file organized and up to date, while assisting with audits and ensuring smooth office operations. She’s also a friendly and reassuring voice for customers during challenging times, answering questions and helping ease the stress of disaster situations. When not in office, Jamie has embraced the worlds of video games and anime.

  • Jesus , team member at SERVPRO of Rocky Mount

    Jesus

    Jesus is a Production Technician at SERVPRO of Rocky Mount, with over a year of experience and certification as a Water Removal Technician by the Institute of Inspection Cleaning and Restoration Certification (IICRC). Jesus brings positivity, hard work, and fluency in Spanish to foster inclusivity and teamwork. Outside of work, he enjoys playing MMORPGs, fishing, volleyball, and sharing his homemade desserts.

  • Sarah , team member at SERVPRO of Rocky Mount

    Sarah

    Sarah serves as the Digital Marketing Manager and Storm Leader at SERVPRO of Rocky Mount, combining her knowledge in marketing with hands-on restoration experience as a certified Water Removal Technician (WRT) through the Institute of Inspection Cleaning and Restoration Certification (IICRC). Sarah leads our digital marketing efforts, ensuring consistent and engaging messaging across all platforms while fostering strong community connections. Outside of work, she enjoys nature walks, creating social media content, playing her alto saxophone, and participating in community service.

  • Wayne , team member at SERVPRO of Rocky Mount

    Wayne

    Wayne is a Sales and Marketing Representative at SERVPRO of Rocky Mount and a lifelong resident of the community. Wayne has quickly become an essential part of our team, leveraging his local connections to enhance community engagement and visibility in Rocky Mount and Tarboro. An avid sports fan, Wayne enjoys cheering on his favorite teams and coaching tennis at Nash Central High School.

  • Lorenzo, team member at SERVPRO of Rocky Mount

    Lorenzo

    Lorenzo is a Production Technician at SERVPRO of Rocky Mount, bringing diligence and meticulous attention to every task. His detail-oriented approach ensure that project sites and staging areas are perfectly prepared, allowing teams to begin work immediately with all equipment ready and organized. Lorenzo’s commitment to cleanliness extends beyond equipment and vehicles, as he ensures every job site is left in pristine condition, reflecting SERVPRO’s professionalism and respect for clients’ properties. Outside of work, Lorenzo enjoys watching movies, playing basketball, and experimenting with new recipes in the kitchen.

  • Alan , team member at SERVPRO of Rocky Mount

    Alan

    Alan is a Production Technician at SERVPRO of Rocky Mount, whose hard work and cheerful demeanor make him an essential part of the team. Alan ensures the crew is fully stocked, organized, and prepared for the day ahead, creating a smooth and efficient workflow. Known for his speed, precision, and commitment to excellence, Alan keeps equipment and spaces in top shape while upholding SERVPRO’s high standards of service. Outside of work, Alan enjoys spending time with his family and hanging out with his dog.

  • Hugo, team member at SERVPRO of Rocky Mount

    Hugo

    Hugo is a Production Technician at SERVPRO of Rocky Mount, known for his proactive approach and unwavering dedication. Always ready to help in any situation, Hugo ensures that every task is completed efficiently and with precision, consistently upholding and enhancing SERVPRO’s high standards of service. Outside of work, Hugo enjoys reading, listening to music, and capturing the beauty of nature through photography.

  • Ricky, team member at SERVPRO of Rocky Mount

    Ricky

    Ricky serves as the Reconstruction Project Manager at SERVPRO of Rocky Mount, bringing over 25 years of construction experience to the team. Ricky combines his deep industry knowledge with a commitment to delivering quality results for every project. Outside of work, Ricky enjoys playing the drums and spending time with family.

  • Justin, team member at SERVPRO of Rocky Mount

    Justin

    Justin is the Production Lead at SERVPRO of Rocky Mount, bringing 7 years of restoration experience to the team. Justin ensures that every project is handled with care. Outside of work, he enjoys spending quality time with his family.




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What our
customers are saying

Excellent people to work with and the owner was great hands down the best!!!!!

Todd O.
Rocky Mount

Thank you for the patience shown by SERVPRO, allowing time for our insurance company to reopen our claim. It is finally over. Thank you for a job well done!

Kim Alston
Rocky Mount

SERVPRO arrived at my house literally within one-half hour of my call! They dealt with my situation efficiently and empathetically. They are true professionals and I highly recommend them to everyone!!

Pell C.
Rocky Mount

SERVPRO of Rocky Mount staff was EXCELLENT! They were here when I needed, on time, and very professional. James, the contractor did a fantastic job with my new flooring, cabinets and countertops. I am thrilled to have my kitchen better than it ever was! Huge Thanks to Nate, Ray, Ashley and James.

Mary Alston
Rocky Mount

Just wanted to let you know that I called State Farm today, both local and corporate offices, to let them know what an awesome job you guys have done and how respectful, neat and organized everyone was. Also that is was headache free and very smooth. I truly hope it helps both you guys and Mr. Pridgen obtain future jobs more easily with State Farm. I am a firm believer that great outcomes should be shared.  Thanks again, Lisa Eason

Lisa Eason
Rocky Mount

Incredible service! The entire team went above and beyond to make sure we were taken care of during a difficult time. Everyone from Nate to Jonathan made sure we were informed and satisfied about the work being done. 

Tyler G.
Rocky Mount

I highly recommend SERVPRO for any services they offer. Everyone was helpful, nice and professional. I was informed of everything they did and why they were doing it. Thank you SERVPRO!

Donna W.
Rocky Mount

I had some concerns about a smell in my home. I called SERVPRO and they were so professional in answering all my questions. They took the time to go over possible causes and I was able to correct them. Awesome people to work with.

Shane Ricks
Tarboro

Absolutely 10/10 recommend! Everyone was very polite, on time, efficient and very knowledgeable! Jonathan Nichols and his team are the best!!

Rowan Coe
Rocky Mount, NC

Excellent people to work with and the owner was great hands down the best!!!!!

Todd O.
Rocky Mount

Thank you for the patience shown by SERVPRO, allowing time for our insurance company to reopen our claim. It is finally over. Thank you for a job well done!

Kim Alston
Rocky Mount

SERVPRO arrived at my house literally within one-half hour of my call! They dealt with my situation efficiently and empathetically. They are true professionals and I highly recommend them to everyone!!

Pell C.
Rocky Mount

SERVPRO of Rocky Mount staff was EXCELLENT! They were here when I needed, on time, and very professional. James, the contractor did a fantastic job with my new flooring, cabinets and countertops. I am thrilled to have my kitchen better than it ever was! Huge Thanks to Nate, Ray, Ashley and James.

Mary Alston
Rocky Mount

Just wanted to let you know that I called State Farm today, both local and corporate offices, to let them know what an awesome job you guys have done and how respectful, neat and organized everyone was. Also that is was headache free and very smooth. I truly hope it helps both you guys and Mr. Pridgen obtain future jobs more easily with State Farm. I am a firm believer that great outcomes should be shared.  Thanks again, Lisa Eason

Lisa Eason
Rocky Mount

Incredible service! The entire team went above and beyond to make sure we were taken care of during a difficult time. Everyone from Nate to Jonathan made sure we were informed and satisfied about the work being done. 

Tyler G.
Rocky Mount

I highly recommend SERVPRO for any services they offer. Everyone was helpful, nice and professional. I was informed of everything they did and why they were doing it. Thank you SERVPRO!

Donna W.
Rocky Mount

I had some concerns about a smell in my home. I called SERVPRO and they were so professional in answering all my questions. They took the time to go over possible causes and I was able to correct them. Awesome people to work with.

Shane Ricks
Tarboro

Absolutely 10/10 recommend! Everyone was very polite, on time, efficient and very knowledgeable! Jonathan Nichols and his team are the best!!

Rowan Coe
Rocky Mount, NC

About Us

At SERVPRO of Rocky Mount, we understand that property damage can be one of the most overwhelming experiences for home and business owners.

Whether it’s fire, water, or mold impacting your property, our mission is to restore your space to "Like it never even happened", quickly, efficiently, and with the utmost care.

Locally Owned, Nationally Recognized

Serving Nash and Edgecombe counties, we are proud to be more than just a restoration service—we are your neighbors. Our deep roots in the community drive our commitment to providing exceptional service with a personal touch. From the first call to the final step, we are dedicated to guiding you through the restoration process with compassion and professionalism.

Industry-Leading Expertise

Our team brings decades of experience and industry-leading expertise to every project. Certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC), our technicians hold specialized certifications in:

  • Water Restoration
  • Fire and Smoke Restoration
  • Mold Remediation

We are committed to ongoing training and the use of advanced technology to ensure the most effective solutions for your restoration needs.

Restoring More Than Property

At SERVPRO of Rocky Mount, we believe in restoring more than just homes and businesses—we restore peace of mind. Every project is handled with care and respect, treating your property as if it were our own.

24/7 Emergency Services: Our fully equipped fleet ensures a rapid response when you need it most.

Proud to Serve Our Community

As proud members of the Rocky Mount, Tarboro, and Nashville communities, we believe in giving back. Whether supporting local events, participating in charitable initiatives, or volunteering, we are dedicated to strengthening the community that has entrusted us for years. This spirit of service is at the core of everything we do.

A Team You Can Trust

We know that trust is essential when choosing a restoration company. That’s why we prioritize:

  • Transparency
  • Reliability
  • Building Lasting Relationships

Our customers frequently share their experiences, and their testimonials highlight our commitment to professionalism and genuine care in every job.

When Disaster Strikes, We’re Here to help®

Call SERVPRO of Rocky Mount anytime and experience the difference of a restoration team you can rely on when it matters most.

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Jonathan Nichols
Jonathan Nichols
Owners of SERVPRO of Rocky Mount

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.