Emergency Water Extraction & Structural Drying Services

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SERVPRO of New Bern

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(252) 637-7274

4.8

(18 reviews)

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(252) 637-7274

Trusted Water Extraction and Structural Drying Specialists

From a small pipe leak to catastrophic flooding, water can damage the foundation, floors, and walls of your home or business, not to mention the belongings inside. And mold growth can begin in a couple days.  

There’s not a minute to lose. Quick response can keep a bad, potentially hazardous situation from getting worse. At SERVPRO, water extraction (also known as water removal) is a key part of our water damage restoration process. Using powerful pumps and truck-mounted vacuum units, we can quickly remove hundreds or thousands of gallons of water.

From there, structural drying begins. Using the latest drying systems, from targeted heat to controlled airflow, we’ll make sure your property is dried to the industry standard to maintain structural stability and avoid further damage.

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Why Water Extraction and Structural Drying?

Water extraction is exactly what it sounds like: removing excess water from your home or business after a water emergency like a flood, leak, or backup. Structural drying removes any excess, hidden moisture that has been absorbed by structural components throughout the home.  Water extraction and structural drying are essential to:

Prevent Mold Growth

Mold can start growing in just 24 to 48 hours. Once that growth begins, spores can spread quickly, leading to health risks and expensive cleanup and restoration.

Minimize Structural Damage

Standing water can weaken the structural integrity of your home or business. This can make your floors, walls, and ceilings warp, deteriorate, and even collapse. Structural repairs can be extremely expensive and disruptive.

Prevent Odors

Thoroughly drying your home after water damage will reduce the chances of unhealthy mold and mildew, along with the persistent musty smells that come with them. 

Preserve Your Belongings

After a water-related event, your furniture, electronics, valuables, and important papers can be damaged or ruined. It’s important to get the contents of your home out of harm’s way.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

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What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.

18 Reviews

4.8

Leave Us A Review

Veronica Purvis

about 1 year ago

I cannot sing enough praises about ServPro of New Bern. From the first phone call until the service we had top notch care and response. I was devastated when we discovered that we had a mold issue in our home and reached out to ServPro due to their excellent reputation in our area. The response time from my initial call to getting Mark out to our home for air samples and to access the damage was two days. When he arrived he answered all of my questions and spent a great deal of time with me explaining his findings and what the process for remediation would be. After confirming with air samples and visual findings he let us know a quote would be on its way. After looking everything over we decided to move forward with treatment. I spoke to Demetrius and he answered all of my silly questions and helped the operation run so smoothly! He knew how concerned we were about the mold and got us on the schedule for the next day! Talk about customer service!! When the crew arrived they all greeted me with warm smiles and all looked so clean and professional! They would take photos of hard to reach areas of concern and were able to send them to me for my records. They were so informative and gave me so much insight into our project. Thankfully they were able to find the source of the mold which was linked to faulty issues with the HVAC tubing and piping in our attic. Every step of they way they were so patient and knowledgeable! I felt safe and confident in their abilities to get this treatment done right! I can’t thank Keegan W., Jordan S., Justin, and Trent enough for everything!! Tomorrow we will be having a full service HVAC cleaning and disinfecting by Jeff and John W., and I have nothing but confidence that they will be just as amazing as everyone I’ve worked with thus far! You guys are all so fantastic and I am so blessed to have found you all!! If I could give everyone more than five stars I would!! Highly recommend ServPro of New Bern for all of your remediation needs!!

Anita Boos

over 1 year ago

Team came out immediately for an emergency. Shout out to Justin for is quick response and following through the process! Very professional and courteous. Thank you all from Demetrius in the office to Justin and his team.

Ryan Miller

over 1 year ago

This review is for the mitigation/demo team of this branch. To preface this review, I am a Regional Property Manager of 650 units of affordable housing across 3 states. (Credibility for this review) I recently had a fire that affected 85% of a two bedroom townhome layout in New Bern, NC. Within hours, their crew was on site and getting to work on the demo and water mitigation. Within another 36 hours, all damaged material was removed and all moisture extracted. Not only this, the unit had NO smoke smell and actually smelt GOOD inside the unit because of how quickly these guys set up their machinery and got working(I also believe they had a machine that put a pleasant scent into the air which is was a nice touch). Additionally, there is absolutely ZERO moisture damage because of how quickly this crew worked. The compliments that we received from insurance on our quick actions just made this experience even better. Yes, Servpro might be higher on pricing as opposed to other companies, but this branch specifically showed why they’re worth every penny. I would guess we saved upwards of $20k just by extracting all of the fire departments water in such a quick fashion. Special mention to Mark, Fran, and Mason for all of their assistance with this. Those three are who have made this experience such a positive one. There was a small hiccup with billing but Fran and Mason had it handled within an hour of discovering it. This branch is great with communication and keeping all parties on the same page. I will be requesting that this branch handles any disasters that our complexes experience when possible.

Naomi Clark

almost 2 years ago

My water heater overflowed so I needed water remediation. Mr. Clements and his associate were outstanding. Today Justin and Allen returned to retrieve dryer and haul away junk. The kindness and professionalism these two men displayed was outstanding. They are examples of outstanding customer service. I hope I don't need you again, but if I do this company will be called. It is of worthy note that I called them on Saturday. They came that afternoon and did not assess any extra fees. This company is recommended highly without hesitstion.

Emily Allen

almost 2 years ago

Justin W and Allen did a great job. Came home from vacation to all my floor flooded and they came in immediately, got all my wet flooring, walls and anything else out of the house and out of the way. Very professional and set up quickly. Explained the process to us and just all around did a stellar job. If I ever need help again then they’re going to be my first call!!

Richard Hitchcock

over 2 years ago

Our interactions with Servpro so far have been very effortless. They have been accommodating and well put together. I can see why they are the industry leader.

Tyairra Hyman

over 2 years ago

On May 8th I had a flood in my home the adjuster came out and told me that everything had to be pulled up and replace due to the water damage that included every floor in my home my kitchen cabinets and my vanities Frances Welch and the Servpro of New Bern team were amazing and I am truly thankful I did not know where to begin or who to contact for any of my repairs this team was only hired initially to come out and do the drying out of my home and tearing up anything that was damaged but talking Justin Woolsey and Frances Welch they explained to me that they were in a full service business that handle everything from beginning to end and that is exactly what happened I love the communication it was never hard to reach anyone about any of my concerns and no matter who you spoke with they all were knowledgeable about the situation and always had an answer for me even if it was just reassurance that everything's going to be okay I love my home a wish I could give this team more than the five stars because they were amazing.

Carmen Cordova

over 2 years ago

My family and I are greatful for the Servpro team

Megan Thompson

over 2 years ago

Friendly and hard working staff. Highly recommend!

SERVPRO Water Extraction & Structural Drying Knowledge Center

What equipment does SERVPRO use for water extraction?

When it comes to water extraction, SERVPRO technicians have both the very latest and the tried-and-true at their disposal:

Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.
Infrared cameras find “hidden” water behind walls and ceilings.
Submersible and gas-powered pumps are used for continuous pumping of high-level water.
Truck-mounted and portable extraction units perform efficient water removal.

After water damage, how long does it take for mold to grow?

It’s important to begin water extraction and drying immediately, since mold growth can begin just 24-48 hours after water was introduced to your home.

What’s a sump pump and what does it do?

A sump pump is a mechanical pump, often placed in a basement or crawlspace, to remove water as it accumulates in a sump pit. As the water level rises, it trips a float switch, turns on the pump, and sends the excess water away from the structure. Sump pumps help keep your basement dry and protect your home from water damage.

How long does water extraction take?

In most residential cases, water extraction takes one to three days. It depends on factors such as:

The water source
The amount of water
How much of the home is affected
Affected materials in the home like carpet, furniture, and drywall

What drying equipment does SERVPRO use?

SERVPRO technicians use industrial-grade dehumidifiers to help prevent secondary water damage like swelling and warping of floors, walls, and furniture. They use high-speed air movers to create airflow across walls, carpets, pads, and furniture, in order to accelerate the evaporation of moisture. Moisture mapping is also used to locate hidden areas that need drying. 

After water removal, how long does it take to dry out a home?

The drying process begins after standing water is removed. Drying typically takes three days to a week. But it can take longer, depending on: 

Type of material: wood, drywall, and other porous materials soak up more moisture and take longer to dry. 
Humidity levels: the higher the humidity, the longer the drying time. 
Saturation level: If the home is heavily saturated, drying will take longer (giving mold a chance to grow).

Is structural drying needed after a small leak?

The amount of water you see may not be the entire picture. What’s important is not just the amount, but where the water went. A small amount of water that enters a wall, cabinetry, or flooring is often harder to detect and completely dry. Over time, that small amount of moisture can weaken the supporting materials in your home.

Should I open my windows to help with structural drying?

When the outside air is too humid, or the property needs to be kept secure, it’s best to keep the windows closed. In the case of a more humid area, such as Florida, opening windows might increase the drying time. 

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About

Emergency Water Extraction & Structural Drying Services

Trusted Water Extraction and Structural Drying Specialists

Quick Links:

Why Water Extraction and Structural Drying?

Prevent Mold Growth

Minimize Structural Damage

Prevent Odors

Preserve Your Belongings

SERVPRO Helps with the Insurance Claim Process

What Our Customers Are Saying

SERVPRO Water Extraction & Structural Drying Knowledge Center