SERVPRO of Concord

I experienced a flood in my home late one night and immediately contacted SERVPRO. They sent Randy and Mike out the very next day, and I cannot say enough wonderful things about these two gentlemen! As a homeowner experiencing a flood for the very first time, I was in complete panic mode. However, from the moment Randy arrived, he immediately put my mind at ease. He took the time to walk me through the entire process, explain what to expect, and reassure me that everything would be taken care of. Both Randy and Mike were professional, knowledgeable, compassionate, and incredibly thorough. What started as an overwhelming and stressful experience quickly became manageable because of the care and confidence they brought to the job. Once they took over, I no longer felt anxious about the situation. We are now preparing to enter Phase Two of the restoration process, and I can only hope that this next phase is just as exceptional as Phase One. Randy and Mike, thank you both for your outstanding service, professionalism, and, most importantly, the peace of mind you gave me during such a stressful time. You truly made a difference, and I am incredibly grateful! I highly recommend SERVPRO based on my experience with these two gentlemen!

The reps were very professional, personable and informative. Scheduled around our schedules and managed claims well. The workers did a great job all around, very efficient and proficient.

Randy and Mike did great. very professional and thorough.

Andre and Mike H. were great to work with!

Mike H and Mike S have been awesome!! Thank you both for coming and being so professional and helpful! We appreciate you both!!

Grant and Dennis did an amazing job at carvana. I would highly recommend💯

Grant and team were fantastic

We used serve pro following a flood starting in the laundry room and spreading throughout a large portion of the home. The team can in and removed flooring, drywall, ceiling - the works. While never fun, the team made a stressful situation as painless as possible on us. They were fast, efficient, highly communicative and kept our home cleaner than I would have ever expected through a large scale remediation like this. An enormous shout out/thanks to Jorge who was here on site everyday, making sure the team and project were executed to the highest level. Our project supervisor Grant was always available for questions and kept us super informed on timelines and plans. Randy was wonderful when it was time to take down the tarps and remove all the fans. Everyone we encountered was highly professional. We would hire them again in a heartbeat (though I hope we don’t need to!)