Granite Falls  residential airduct cleaning

HVAC, Air Vent and Air Duct Cleaning Services

  • The #1 Choice in Cleanup and Restoration*   
  • Residential and Commercial HVAC and Air Duct Cleaning Services    
  • 24/7 Emergency Response   
  • Specially Trained Technicians 
  • State of the art HVAC equipment   
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Alexander, Caldwell, & Burke Counties
Our Google Reviews
(828) 396-1070
4.9
(551 reviews)

Why Choose SERVPRO for HVAC and Air Vent Service?

Professional Residential & Commercial Duct Cleanings

Since 2009, SERVPRO of Alexander, Caldwell, Burke and Catawba Counties has cleaned thousands of air ducts throughout the Unifour region of North Carolina—including Lenoir, Hickory and Morganton. In fact, our NADCA-certified duct cleaners have the tools and experience to thoroughly clean both residential and commercial duct systems. We even walk you through the process, answer your questions, and show you before-and-after photos so you can feel confident your HVAC system was professionally cleaned. 

Why You Should Have Your HVAC System Cleaned

Your air duct system plays an important role in maintaining your Hickory home's air quality. Over time, your ducts accrue a buildup of dust, pollen, dirt and other contaminants that can lower your air quality and negatively impact your system's performance. For these reasons, we highly recommend you have your HVAC system professionally cleaned every four to five years.

Man outside doing HVAC service and air duct cleaning

SERV1444 Three Year usage. Limited to Internal use at corporate on digital, social and website, with three yea print usage beginning 10/1/2021
Man outside doing HVAC service and air duct cleaning

SERV1444 Three Year usage. Limited to Internal use at corporate on digital, social and website, with three yea print usage beginning 10/1/2021

Things You Should Know about HVAC & Air Duct Cleaning

First, system access to the duct interiors should be made through existing openings. This could be via: 

  • Return grills. 
  • Duct end caps. 
  • Existing service openings.  

Your SERVPRO technician will often begin by breaking contaminants loose from your system, either by hand or using a vacuum, to agitate dirt and dust. This is a basic, but important step in the HVAC cleaning process.  

SERVPRO uses a variety of tools and equipment. It might be mounted on a truck, or they may use portable vacuums. Chemicals may also be used to help sanitize, disinfect, and deodorize air ducts.  

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We take care of the details and coordinate any paperwork, so you can focus on moving forward. 

We thoroughly document the damage and communicate clearly with you and your insurance agent throughout the process. 

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly. 

Granite Falls  commercial hvac cleaning
Granite Falls  commercial hvac cleaning

Commercial HVAC & Air Duct Cleaning

At SERVPRO, we offer commercial HVAC and air duct cleaning services, so businesses of all sizes—from a single storefront to warehouse—can provide clean air for their employees and clients. 

SERVPRO technicians, using the latest techniques and equipment, can clean large facilities such as office buildings, hospitals, hotels, and schools. This helps ensure that air quality is improved and your HVAC system runs at peak efficiency. 

What our
customers are saying

Jonathan always answered any questions that I had. The work was done the next day from when I called. Would use ServPro again.

Sandy Johnson

On Sept 3rd 2025 at 2am we had a terrible house fire. We lost half of our belongings and our house had to be gutted from foundation up. ServPro came in ready Monday at 7 rocking and rolling ready to go. These ladies worked nonstop. Hard as a crew of men, excuse me, HARDER then the crew who rebuilt our house. Lol. Amazing, caring, kind, supportive and more. The head lady, Kaitlyn, over Packing at ServPro and her team, Jeslin & Araceli busted butt! Throwing away items damaged, packing item possibly salvagable and comforting us, making us laugh, showing kindness and professionalism all in one. We couldn't have done this without their awesome help. The special cleaning crew Ana, Maribel, Ingrid, Dania professionaly cleaned our clothes, shoes, books, picture frames to my China and dinner set and silverware. Unbelievable! We had nothing but the clothes on our backs when we left our home at 4am that early morning. Our State State Farm Adjuster & Tammy Gragg got ahold of our agent who gave us Emerg.money to buy clothes, food, medications. This amazing Business needs to be recognized in Lenoir News, given an Award for Esteemed Service for such an amazing job they do for the citizens in our Community and ALL over. We couldn't have been more BLESSED with such a great group of hard wrking women. Tammy Gragg, be Proud of your team!

April Baker

We had an exceptional experience with SERVPRO of Alexander, Caldwell & Burke Counties, especially during the busy turn season. Tammy, the team lead, was incredibly organized, professional, and flexible when navigating the typical challenges that come with turn. Ingrid, Leyda, Juana, Kaitlyn, and Maricruz were absolutely amazing! They were thorough, hardworking, and paid close attention to detail. The entire team went above and beyond to make sure the cleaning was done properly and to a high standard. We truly appreciate their professionalism, communication, and willingness to work with us throughout the process. We would highly recommend SERVPRO of Alexander, Caldwell & Burke Counties, to anyone looking for a reliable, professional, and hardworking cleaning team!

Boone Mini Storage

Alan West and his entire team are top notch h providers. I’ve been in student housing over five years and they are by far the best cleaning team in the industry. NOT one to back after 200 cleans! Perfection!

Laura Nicole

Alex and TJ are an all star team. I came home on a Friday after a 3 day business trip to an inch of standing water in my basement. I shut off the pump and hwh. Opened an insurance claim and they came out on Friday night 9pm until midnight and got me stable. They had the BEST attitudes and work ethic. Just salt of the earth guys. If I had 10 employees like them 90% of my issues would disappear.

Chad Carson

William and Richard did an Excellent job w repairs needed after plumbing leaks were fixed. They communicated their schedule to us which helped. They were friendly, and extra helpful at the end of the project. We would recomend them highly!

Donna Book

Very professional Provided some throws for furniture. Explained everything. Even though my community had blocked roads because of construction they found time to come in a timely manner.

Nancy Oeckler

I am fortunate that I chose SERVPRO. They were great to work with and did an amazing job at a very reasonable cost

JF H

We had to call Servpro when we discovered water coming out of our ceiling downstairs. Jeremy Conaster and his team were amazing. They explained the steps that would be taken and explained any of their findings throughout the investigating phase. We HIGHLY recommend this company. Everyone was so kind from the first phone call when I was a little panicky.

deidra powell

About Us

Our Story

Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Alexander, Caldwell, Burke and Catawba Counties.

After years in the restoration and cleanup industry, we decided to start our own SERVPRO franchise, which we incorporated in January 2009, just after the recession hit. While it was a slow start, we took every job and treated our customers with empathy and respect. Today, we have over 70 employees and operate four franchises that serve the entire Unifour region, including Lenoir, NC; Morganton, NC; Hickory, NC; Newton, NC; and Conover, NC. Our employees take to the streets 24/7/365 to meet the disaster restoration needs of our customers. We are here to help and make any size disaster “Like it never even happened.”

Our Employees

Our mission is to develop a team of quality people who focus on excellent service, fairness and mutual respect. This simple concept has driven our growth and we believe will continue to do so for years to come. All of our employees are uniformed, energetic, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are certified technicians!

Because we are part of a nationwide system of qualified franchises, no damage is too large or too small for our team of heroes!

Our Services

We offer a wide range of services to our communities with a 98% satisfaction rate from surveys conducted with our customers. Our local services include, but are not limited to: commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, deodorizing and much more.

In the last few years, we have performed fire damage cleanup and restoration and/or water damage mitigation for Lees-McRae College in Banner Elk, Bethlehem Baptist Church, Valley Hills Mall, South Park Mall in Charlotte, Hildebran town hall and Bernhardt Furniture in Lenoir.

We are also certified as an LLRT (large loss restoration team) through SERVPRO corporate and have deployed teams to disasters such as Superstorm Sandy, the floods of Chicago and the devastation of our east coast by Hurricane Florence.

We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts.

Our State-of-the-Art Equipment

We operate an on-site textile cleaning facility and warehouse for recovering damaged items from fire and smoke damage. The cleaning room has commercial washers, dryers and an Esporta cleaning system (capable or restoring over 85% of items previously considered non-restorable).

We also have ultrasonic equipment, an ozone room and a heated drying chamber to properly dry materials. The ultrasonic machines allow us to clean items that previously would have been claimed unsalvageable!

Community Involvement

We serve our community beyond our cleanup and restoration services; we encourage our employees to become involved in community activities and groups. We are active participants in community events such as the NC Fire and Safety Bowl competition, local festivals and parades. We support and participate in local causes that benefit schools, first responders and charitable community organizations.

We also strive to educate our clients and customers through CE classes offered quarterly at no cost, as well as “lunch and learns” periodically to increase knowledge of services offered.

Certifications

We make sure that we provide the best results for our customers, so we obtained the following qualifications:

  • Lead Renovation, Repair, and Painting
  • Lead Renovation Certified Firm
  • Clean Trust (IICRC) Certified Firm
  • Certified Microbial Remediation Supervisor (from the American Council for Accredited Certification and the Indoor Air Quality Association)
  • NADCA member with two ASCS on staff
  • NC licensed general contractors with unlimited license
  • Accredited by Better Business Bureau with no complaints on file to date
  • Large Loss Restoration Team (through SERVPRO corporate)

Randy S. & Kim A. & Austin J. Williams
Randy S. & Kim A. & Austin J. Williams
Owners of SERVPRO of Alexander, Caldwell, & Burke Counties

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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