Meet Our Team

Meet our owner, Shaun Hickman. Shaun has a solid 20+ years in the restoration field. He has obrtained certifications in Water Damage Restoration Technician (WRT), Applied Structure Drying (ASD), Lead Renovator and Applied Microbial Remediation Technician (AMRT.) When our owner is not in the field you can find him hunting and hanging out with family and friends. Like most Minnesotans in the winter, you would find him rippin’ around on snowmobiles.

Our business motto is to "Create Happy Customers".

Brandon is the Commercial Large Loss Project Manager at SERVPRO Team Hickman, where he oversees large-scale restoration projects for commercial properties. With exceptional organizational skills and a keen eye for detail, he coordinates every aspect of disaster response—from initial assessment and planning to execution and closeout—ensuring seamless service, timely completion, and outstanding results for clients.

Chris serves as the General Manager at SERVPRO?Team Hickman, where his expertise in restoration leadership and dedication to service excellence drive team performance and customer satisfaction. Under his guidance, SERVPRO?Team Hickman maintains its commitment to rapid response, quality results, and making every job “Like it never even happened.”

Laura is the Human Resources Manager at SERVPRO Team Hickman. She handles hiring, training, and supports the team with anything HR-related. Laura helps make sure employees feel welcomed, valued, and set up for success from day one. Her friendly, approachable style helps create a great place to work.

Kade is the Facilities Maintenance Supervisor at SERVPRO Team Hickman. He takes care of our equipment, vehicles, and facilities to make sure everything runs smoothly and safely. When something breaks or needs tuning, Kade is the one who fixes it. His hard work keeps our team ready to respond and our operations on track every day.

Mikayla is the Office Manager at SERVPRO Team Hickman. She keeps the office running smoothly by managing schedules, coordinating communication, and supporting both the team and clients. Her attention to detail and organizational skills help ensure that every call, appointment, and job runs efficiently—making her an essential part of our day-to-day operations.

Sara is the Accounting Manager at SERVPRO Team Hickman. She oversees all financial aspects of the business, ensuring accuracy in reporting, budgeting, and forecasting. With a sharp eye for detail and a strong grasp of financial strategy, Sara helps keep the company financially healthy and positioned for growth.

Katie is the Contents Manager at SERVPRO Team Hickman. She leads the team responsible for cleaning, restoring, and inventorying items affected by fire, water, or other damage. With a strong focus on care and detail, Katie ensures that every item is treated with respect and restored to the highest standard whenever possible.

Shanda handles Accounts Receivable at SERVPRO Team Hickman, making sure invoices are processed accurately and payments are tracked on time. Her attention to detail and strong communication skills help keep the financial side of the business running smoothly while supporting both customers and the team.

Tracy manages Accounts Payable at SERVPRO Team Hickman, ensuring vendors are paid accurately and on time. Her organization and efficiency help keep our financial operations running smoothly and our partnerships strong.

Marissa is the Softgoods Supervisor at SERVPRO Team Hickman. She leads the team responsible for cleaning and restoring textiles like clothing, bedding, and other soft contents using our specialized Esporta Wash System. Marissa’s attention to detail ensures every item is returned clean, fresh, and ready for use.

Jeremy is the Assistant Contents Manager at SERVPRO Team Hickman. He supports day-to-day operations in the Contents division, helping coordinate pack-outs, inventory, and cleaning processes. With a strong work ethic and attention to detail, Jeremy plays a key role in making sure customers’ belongings are handled with care and restored properly.

Meet Abby, one of our dedicated Shop Contents Supervisor at SERVPRO. She plays a key role in carefully packing, cleaning, and restoring customers' belongings after fire, water, or mold damage. Abby’s attention to detail and compassion help bring peace of mind during some of life’s toughest moments.

Alberto is the Dumpster Driver at SERVPRO. He plays a key role in supporting restoration and construction projects by delivering, positioning, and retrieving dumpsters at job sites. His reliability and attention to safety help keep projects running efficiently while ensuring debris and materials are managed properly throughout the restoration process.

Theresa is the Commercial/Large Loss Coordinator at SERVPRO, specializing in managing complex restoration projects for large-scale properties and assisting with Disaster Recovery Team coordination. From the initial call to project completion, she ensures communication, logistics, permits, and resources are all aligned and on track.

Dan is a Commercial Estimator at SERVPRO, responsible for assessing damage and creating accurate, detailed estimates for repairs and rebuilds. His sharp eye for detail and deep understanding of construction ensure every project starts with a solid plan. Dan’s expertise helps customers navigate the restoration process with clarity and confidence.

Kevin is the Construction Manager at SERVPRO, overseeing the entire Construction division and ensuring every rebuild project runs smoothly from start to finish. He coordinates crews, manages timelines, and upholds the highest standards of quality and safety. With strong leadership and a customer-first mindset, Kevin helps restore homes and businesses with care and precision.

Dakotah is the In-Field Contents Supervisor at SERVPRO, leading onsite teams during pack-outs, inventory, and cleanup of personal belongings after disaster strikes. He ensures items are handled with care, properly documented, and safely transported for cleaning and storage. His leadership and attention to detail bring peace of mind to customers during stressful times.

Connor is a Restoration Manager at SERVPRO, overseeing day-to-day operations on mitigation projects involving water, fire, and mold damage. He leads his team with a focus on efficiency, quality, and customer care from the first call to final walkthrough. Connor’s expertise and leadership help ensure every job is done right—and done fast.

Gio is a talented Carpenter at SERVPRO, bringing craftsmanship and attention to detail to every rebuild project. From framing to finishing touches, he plays a key role in restoring homes and businesses after disaster. Gio’s pride in his work helps ensure each space is not just repaired—but truly rebuilt with care.

Keith is a Production Technician at SERVPRO, often recognized as the friendly face behind our carpet and upholstery cleaning services. With a positive attitude and an eye for detail, he helps homes and businesses look their best. Keith’s professionalism and care make him a favorite among customers.

Dawn is the Disposal Consultant at SERVPRO, expertly managing all aspects of dumpsters and dump trailers. From scheduling pickups and drop-offs to ensuring accurate coding and proper material disposal, she keeps everything organized and efficient. Her attention to detail and behind-the-scenes coordination help keep projects running smoothly.

Silvia is a hardworking In Field Contents Supervisor at SERVPRO, specializing in the cleaning, packing, and restoration of personal belongings after disaster. Her gentle approach and strong work ethic bring comfort to customers during stressful times. Silvia’s dedication helps ensure every item is treated with the utmost care and respect.

Andrew is responsible for evaluating project scopes, preparing accurate repair and reconstruction estimates, and coordinating with clients, insurance carriers, and our production team. His attention to detail and industry expertise help ensure every project is planned efficiently, budgeted accurately, and completed to the highest standards.

Tony builds and maintains relationships with local businesses, property managers, insurance professionals, and community partners. He helps connect customers with SERVPRO Team Hickman’s restoration and cleaning services while promoting the company’s commitment to fast response, quality workmanship, and exceptional customer care.

Aric leads SERVPRO Team Hickman’s sales and marketing efforts, building strong relationships throughout the community and driving business growth. He works closely with homeowners, businesses, property managers, and industry partners to promote our restoration and construction services. Through strategic outreach, team leadership, and a commitment to customer service, Aric helps ensure SERVPRO Team Hickman remains a trusted resource when disaster strikes.

Ashley manages project documentation and job files to ensure accuracy, organization, and compliance throughout the restoration process. She works closely with production teams, customers, and insurance representatives to maintain detailed records, track project progress, and help ensure each job moves smoothly from start to finish.

Brian leads SERVPRO Team Hickman’s Commercial Large Loss division, specializing in the management of complex, high-value restoration projects. He works closely with property owners, facility managers, insurance professionals, and stakeholders to coordinate rapid response efforts, minimize business interruption, and deliver successful project outcomes. His extensive experience, leadership, and strategic planning help ensure large-scale losses are managed efficiently and professionally from start to finish.

Brody oversees restoration projects from initial response through completion, ensuring work is performed efficiently, safely, and to SERVPRO Team Hickman’s high standards. He coordinates crews, manages project timelines, communicates with customers and insurance representatives, and helps deliver a smooth restoration process from start to finish.

Caleb helps restore and care for customers' personal belongings following fire, water, and other property damage events. He assists with inventory, packing, cleaning, and restoration of contents, ensuring items are handled with care and attention to detail. His dedication helps provide customers with peace of mind during the restoration process.

Carlos helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Chane manages SERVPRO Team Hickman’s digital presence. She helps showcase the team's expertise, strengthen community engagement, and ensure customers can easily connect with SERVPRO’s services across digital platforms.

Chase helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Craig leads SERVPRO Team Hickman’s biohazard services division, overseeing the safe and professional remediation of trauma scenes, crime scenes, hoarding situations, and other hazardous environments. He ensures all work is performed in accordance with industry standards and safety regulations while providing compassionate service during difficult situations. His leadership, expertise, and attention to detail help restore properties safely and efficiently.

Cody helps restore and care for customers' personal belongings following fire, water, and other property damage events. He assists with inventory, packing, cleaning, and restoration of contents, ensuring items are handled with care and attention to detail. His dedication helps provide customers with peace of mind during the restoration process.

Dan specializes in assessing water and fire damage and preparing detailed, accurate estimates for restoration and reconstruction services. He works closely with customers, insurance carriers, and production teams to ensure projects are properly scoped, efficiently planned, and positioned for a successful restoration process.

Devon works directly with customers to restore properties affected by water, fire, storm, and other types of damage. He performs mitigation and restoration services, monitors project progress, and helps ensure each job is completed safely, efficiently, and to SERVPRO’s high standards of quality.

Deavon works directly with customers to restore properties affected by water, fire, storm, and other types of damage. He performs mitigation and restoration services, monitors project progress, and helps ensure each job is completed safely, efficiently, and to SERVPRO’s high standards of quality.

Evan specializes in the careful handling, cleaning, inventory, packing, and restoration of customers' personal belongings following fire, water, and other property damage events. His attention to detail and commitment to quality help ensure treasured items are properly cared for and returned to their owners in the best possible condition.

Evan works directly with customers to restore properties affected by water, fire, storm, and other types of damage. He performs mitigation and restoration services, monitors project progress, and helps ensure each job is completed safely, efficiently, and to SERVPRO’s high standards of quality.

Ever works directly with customers to restore properties affected by water, fire, storm, and other types of damage. He performs mitigation and restoration services, monitors project progress, and helps ensure each job is completed safely, efficiently, and to SERVPRO’s high standards of quality.

Giuseppe supports the management and coordination of commercial restoration projects, helping ensure clients receive prompt, professional service from start to finish. He works closely with property managers, business owners, and project teams to coordinate resources, maintain communication, and keep projects on schedule. His dedication to customer service and operational excellence helps deliver successful outcomes for commercial clients.

Rick Duke plays an important role in keeping SERVPRO Team Hickman’s team members safe across all locations and job sites. As Health & Safety Officer, he helps promote safe work practices, identify potential hazards, provide safety guidance, and ensure our teams have the knowledge and resources they need to work safely.

Rick also serves as a firefighter with the Rockford Fire Department, bringing valuable firsthand emergency response experience to his role. His commitment to safety extends beyond the workplace, helping protect our team members, customers, and the communities we serve.

Hunter specializes in the safe identification, containment, and remediation of mold and asbestos-related hazards. He follows industry best practices and strict safety protocols to help protect customers, restore healthy environments, and ensure projects are completed efficiently and in compliance with applicable regulations.

Jake leads restoration operations with a focus on quality, efficiency, and exceptional customer service. He oversees project managers and field teams, coordinates complex restoration projects, and works closely with customers, insurance professionals, and staff to ensure successful outcomes from start to finish.

Jason focuses on building relationships and expanding awareness of SERVPRO Team Hickman’s exterior services throughout the community. He works closely with homeowners, property managers, contractors, and business partners to identify needs, provide solutions, and connect customers with trusted exterior restoration and construction services.

Jayden helps coordinate construction projects from planning through completion, ensuring crews, materials, and schedules are aligned for efficient project execution. She works closely with customers, subcontractors, and team members to maintain clear communication, support quality workmanship, and keep projects on track.

Jaylen supports SERVPRO Team Hickman’s employees by assisting with recruitment, onboarding, training coordination, and day-to-day human resources operations. She helps maintain employee records, supports workplace initiatives, and serves as a resource for team members across the organization. Her professionalism, organization, and commitment to employee success help foster a positive and productive work environment.

Jesse brings skilled craftsmanship and attention to detail to every construction project. He performs a wide range of carpentry work, from repairs and reconstruction to finishing touches, helping ensure each project is completed with quality workmanship, precision, and care.

Joe Kevin helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Joel specializes in professional carpet, upholstery, and air duct cleaning services, helping customers maintain cleaner, healthier indoor environments. He uses industry-leading equipment and techniques to remove dirt, debris, odors, and contaminants, ensuring high-quality results and exceptional customer satisfaction. His attention to detail and commitment to service help keep homes and businesses looking and performing their best.

John specializes in developing relationships and providing solutions for commercial clients facing large-scale property losses. He works closely with business owners, property managers, insurance professionals, and facility directors to ensure rapid response and effective restoration planning. His industry knowledge, customer-focused approach, and commitment to service help organizations recover quickly and minimize operational disruptions after major loss events.

Jordan oversees construction projects from start to finish, ensuring work is completed safely, on schedule, and to the highest quality standards. He coordinates crews, subcontractors, and resources while maintaining clear communication with customers and project stakeholders to deliver successful reconstruction outcomes.

Jose brings skilled craftsmanship and attention to detail to every construction project. He performs a wide range of carpentry work, from repairs and reconstruction to finishing touches, helping ensure each project is completed with quality workmanship, precision, and care.

Joey manages project documentation and job files to ensure accuracy, organization, and compliance throughout the restoration process. He works closely with production teams, customers, and insurance representatives to maintain detailed records, track project progress, and help ensure each job moves smoothly from start to finish.

Josiah focuses on building and maintaining relationships with insurance agents, adjusters, and industry professionals. He serves as a trusted resource for restoration and reconstruction services, helping ensure clients receive timely support when property damage occurs. Through proactive communication, industry expertise, and exceptional customer service, Josiah helps strengthen partnerships and connect customers with the solutions they need.

Justin oversees the daily execution of restoration projects, ensuring crews, equipment, and resources are coordinated efficiently. He manages project schedules, supports field teams, and works closely with customers to ensure work is completed on time, meets quality standards, and delivers an exceptional restoration experience.

Justin works directly with customers to restore properties affected by water, fire, storm, and other types of damage. He performs mitigation and restoration services, monitors project progress, and helps ensure each job is completed safely, efficiently, and to SERVPRO’s high standards of quality.

Kaitie is often the first friendly face customers see when they walk through our doors. She manages scheduling, customer communications, and administrative operations, helping keep projects organized and running smoothly. Her welcoming attitude, attention to detail, and commitment to customer service help create a positive experience for every client from their very first interaction with SERVPRO Team Hickman.

Kali specializes in the careful handling, cleaning, inventory, packing, and restoration of customers' personal belongings following fire, water, and other property damage events. Her attention to detail and commitment to quality help ensure treasured items are properly cared for and returned to their owners in the best possible condition.

Keith brings skilled craftsmanship and attention to detail to every construction project. He performs a wide range of carpentry work, from repairs and reconstruction to finishing touches, helping ensure each project is completed with quality workmanship, precision, and care.

Kevin helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Kou brings skilled craftsmanship and attention to detail to every construction project. He performs a wide range of carpentry work, from repairs and reconstruction to finishing touches, helping ensure each project is completed with quality workmanship, precision, and care.

Matt brings skilled craftsmanship and attention to detail to every construction project. He performs a wide range of carpentry work, from repairs and reconstruction to finishing touches, helping ensure each project is completed with quality workmanship, precision, and care.

Mike helps keep our facilities, equipment, and operations running smoothly. He is responsible for building maintenance, equipment upkeep, and supporting daily operational needs across the company. His reliability and attention to detail help ensure our team has the tools, resources, and environment needed to serve customers efficiently.

Nate leads restoration operations with a focus on quality, efficiency, and exceptional customer service. He oversees project managers and field teams, coordinates complex restoration projects, and works closely with customers, insurance professionals, and staff to ensure successful outcomes from start to finish.

Nick brings skilled craftsmanship and attention to detail to every construction project. He performs a wide range of carpentry work, from repairs and reconstruction to finishing touches, helping ensure each project is completed with quality workmanship, precision, and care.

Nick oversees construction projects from start to finish, ensuring work is completed safely, on schedule, and to the highest quality standards. He coordinates crews, subcontractors, and resources while maintaining clear communication with customers and project stakeholders to deliver successful reconstruction outcomes.

Nolan helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Robert works closely with customers to assess project needs and provide accurate, detailed estimates for restoration and reconstruction services. He helps guide clients through the estimating process, answers questions, and collaborates with production teams to ensure projects are properly scoped and planned. His attention to detail and customer-focused approach help create a smooth experience from the initial assessment through project completion.

Robert helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Ronald helps customers recover from property damage by performing water, fire, storm, and mold remediation services. His dedication, attention to detail, and commitment to quality help ensure restoration projects are completed efficiently and that customers receive exceptional service throughout the process.

Ryan is a dedicated Contents Technician at SERVPRO, specializing in the careful packing, cleaning, and restoration of personal belongings after disaster strikes. Her attention to detail and compassion help bring comfort to customers during challenging times. Ryan’s commitment to quality makes her a valuable part of the restoration team.

Shannon oversees construction projects from start to finish, ensuring work is completed safely, on schedule, and to the highest quality standards. He coordinates crews, subcontractors, and resources while maintaining clear communication with customers and project stakeholders to deliver successful reconstruction outcomes.

Steve oversees construction projects from start to finish, ensuring work is completed safely, on schedule, and to the highest quality standards. He coordinates crews, subcontractors, and resources while maintaining clear communication with customers and project stakeholders to deliver successful reconstruction outcomes.

Steve is responsible for training and developing production team members, ensuring they have the knowledge, skills, and resources needed to perform at the highest level. He provides hands-on instruction, reinforces industry best practices, and promotes SERVPRO Team Hickman’s standards for safety, quality, and customer service. His leadership helps build a skilled, confident team dedicated to delivering exceptional restoration results.

Taylor focuses on building relationships with commercial clients, property managers, insurance professionals, and community partners. She helps promote SERVPRO Team Hickman’s restoration, construction, and cleaning services while identifying opportunities to support local businesses. Through proactive outreach and exceptional customer service, Taylor helps connect organizations with the solutions they need to recover and thrive.

As one of the owners of SERVPRO Team Hickman, Valerie plays an integral role in guiding the company’s vision, growth, and commitment to excellence. She is dedicated to supporting both customers and employees while helping ensure the organization delivers exceptional restoration, construction, and cleaning services. Her leadership and passion for serving the community help drive the company’s continued success.

Mandy builds relationships with customers, referral partners, and the community while promoting the company’s services. She generates new business opportunities, maintain existing accounts, and help strengthen brand awareness through networking and outreach.

Josh builds relationships with customers, assesses exterior property needs, and recommends solutions for roofing, siding, gutters, and other exterior services. He guides clients through the sales process while ensuring clear communication and a positive customer experience.

Jorden responds to properties affected by water, fire, mold, and other damage. He performs cleanup, mitigation, drying, and restoration services while helping return homes and businesses to preloss condition.

Jennifer safely cleans, disinfects, and restores properties affected by biohazardous materials, trauma, sewage, and other hazardous contaminants. She follows strict safety protocols to help return affected spaces to a clean, safe condition

Stacy provides high-level administrative support to leadership by managing schedules, coordinating meetings, organizing communications, and handling key priorities. She helps keep executives organized and ensure daily operations run efficiently.

Troy supports marketing and sales efforts by coordinating campaigns, organizing materials, assisting with events, and maintaining brand consistency. He helps keep marketing initiatives organized and ensure the team has the resources needed to build relationships and promote the company.

Amanda is a dedicated Contents Technician at SERVPRO, specializing in the careful packing, cleaning, and restoration of personal belongings after disaster. She treats each item with the respect and attention it deserves, helping customers feel supported during challenging times. Amanda’s reliability and attention to detail make her a valuable part of the contents team.

Richard is an important part of the SERVPRO Team Hickman production team, helping restore homes and businesses affected by water, fire, and other property damage. As a Restoration Technician, he assists with cleanup, water extraction, drying, demolition, and setting up restoration equipment to help properties recover as quickly and safely as possible.

Through teamwork, attention to detail, and a commitment to quality service, Richard helps make it “Like it never even happened.”