Meet Our Team
Here to Help® 24/7
SERVPRO of West Sterling Heights
Billy Jackson
Billy Jackson has been working with SERVPRO®; Team Miller since 2022 and is currently the Mitigation Operations Manager of the Sterling Heights, MI office. In his role, he oversees daily operations for the contents and cleaning and mitigation teams. Billy holds IICRC Certifications for WRT. Billy’s favorite part about working with SERVPRO is being a part of a growing organization. In his free time, he enjoys riding his motorcycle, playing cornhole, and creating memories with family and friends.
Dylan Galloway
Dylan Galloway has been working with SERVPRO®; Team Miller since 2023 and is currently in Regional Sales and Marketing for Detroit, Trenton, Downriver, Pontiac, Clarkston, Riverview, and Southfield. In his role, he is a brand ambassador for SERVPRO and services local insurance agencies, property management companies, schools, healthcare facilities, and other community businesses. Dylan’s favorite part about working with SERVPRO is supporting our clients and knowing that they trust our teams with the restoration of their homes or businesses. In his free time, he enjoys hunting, camping, golfing, and playing hockey.
Annette Kizy
Annette Kizy has been working with SERVPRO®; Team Miller since 2023 and is currently in Regional Sales and Marketing for Troy, Birmingham, and Bloomfield. In her role, she markets to insurance agents, property managers, assisted living facilities, hotels, country clubs, and other local businesses. Annette’s favorite part about working with SERVPRO is making a tangible difference during a highly stressful time for customers. In her free time, she enjoys yoga, swimming, biking, paddleboarding, reading, and traveling.
Armen Hariton
Armen Hariton has been working with SERVPRO®; Team Miller since 2024 and is currently a Construction Project Manager for Macomb, Oakland County, and portions of Wayne County. In his role, he inspects, estimates, coordinates, and manages all facets of projects that involve repairing, rebuilding, and restoring structures within a budget. Armen’s favorite part about working with SERVPRO is being a part of a team that helps people recover after disasters. In his free time, he enjoys vacationing and enjoying time with friends and family.
Michael Madeja
Michael Madeja has been working with SERVPRO®; Team Miller since 2023 and is currently a Construction Project Manager for the Metro Detroit area. In his role, he inspects, estimates, coordinates, and manages all facets of projects that involve repairing, rebuilding, and restoring structures within a budget. Michael’s favorite part about working with SERVPRO is the team that he works with. In his free time, he enjoys spending time with his wife and kids.
JP Gaffke
JP Gaffke has been working with SERVPRO®; Team Miller since 2019 and is currently a Mitigation Project Manager for the Metro Detroit area. In his role, he manages mitigation projects as well as his mitigation team. JP holds IICRC Certifications for WRT, MRT, and TCS. JP’s favorite part about working with SERVPRO is the people he works with. In his free time, he enjoys kickboxing, Jiu Jitsu, hunting, and watching hockey and football.
Ryan Heck
Ryan Heck has been working with SERVPRO®; Team Miller since 2025 and is currently the Senior Director of Regional Sales. In his role, he manages the regional sales and marketing representatives in our Michigan, Indiana, Florida, and Illinois offices. Ryan’s favorite part about working with SERVPRO is working with a world class team to grow the business and help put people’s lives back together. In his free time, he enjoys spending time with his wife and three children and spending time taking them to all of their extracurricular activities.
Patrice Dishaw
Patrice Dishaw has been working with SERVPRO®; Team Miller since 2002 and is currently the Senior TPA and MUO Development Manager for all of our offices. In her role, she oversees all TPA leads, develops relationships with TPAs, and trains and develops training for all office locations operated within Team Miller. Patrice’s favorite part about working with SERVPRO is helping teammates grow within their role in our organization. In her free time, she enjoys golfing, crafting, cooking, reading, and entertaining her friends and family.
Michelle Gricar
Michelle Gricar has been working with SERVPRO®; Team Miller since 2006 and is currently the Human Resources Manager for all of our offices. In her role, she performs all human resource responsibilities as it relates to hiring, onboarding, and retaining employees. Michelle’s favorite part about working with SERVPRO is helping people when they need it. In her free time, she enjoys spending time with her family and friends.
Kari Peckham
Kari Peckham has been working with SERVPRO®; Team Miller since 2025 and is currently the Human Resources Assistant for all of our offices. In her role, she provides support to the Human Resources Manager. Kari’s favorite part about working with SERVPRO is working for a company with a family atmosphere. In her free time, she enjoys riding horses, coaching the high school equestrian team, watching football, and going for walks.
Eric Gauthier
Eric Gautheir has been working with SERVPRO®; Team Miller since 2019 and is currently the Operations Manager for the SERVPRO Team Miller Disaster Recovery Team. In his role, Eric runs the day-to-day operations of the Disaster Recovery Team, including being an asset to the project managers, allocation jobs and tasks, and planning and figuring out logistics for team deployment of major weather events across the country. Eric has IICRC Certifications for WRT and FRST. Eric’s favorite part about working with SERVPRO is helping clients and experiencing different challenges every day. In his free time, he enjoys spending time with family, going to the gym, and building or restoring furniture.
Kim Cousineau
Kim Cousineau has been working with SERVPRO®; Team Miller since 2017 and is currently in National Sales and Marketing. In her role, she partners with insurance adjusters and carriers to strengthen relationships, drive referrals, and ensure a smooth claims process. Kim’s favorite part about working with SERVPRO is meeting all of the clients and colleagues she’s met through her time at the company. In her free time, she enjoys cooking, gardening, gym workouts, cycling through cities, and spending time with her friends and family.
Ed Gruczelak
Ed Gruczelak has been working with SERVPRO®; Team Miller since 2019 and is currently in National Sales and Marketing. In his role, he is responsible for leading national marketing efforts through prospecting, negotiating, and closing agreements and contracts. He primarily focuses on program implementation, reporting and strategic account management throughout Michigan and Indiana. Ed’s favorite part about working with SERVPRO is helping commercial businesses recover from emergencies and get back to business as if the loss never happened. In his free time, he enjoys spending quality time with his family and friends, golf, boating, and fishing.
Justin Burtch
Justin Burtch has been working with SERVPRO®; Team Miller since 2022 and is currently a Large Loss Abatement Project Manager for the SERVPRO Team Miller Disaster Recovery Team. In his role, Justin manages estimating, communicating with customers, and coordinates crews for large commercial losses. Justin has IICRC Certifications for WRT and AMRT. Justin’s favorite part about working with SERVPRO is working with a team to help people restore their businesses and homes. In his free time, he enjoys volunteering in the community, hunting, and enjoys being a certified CPR instructor.
Pat Waterman
Pat Waterman has been working with SERVPRO®; Team Miller since 2010 and is currently a Fleet/Resource Coordinator for the SERVPRO Team Miller Disaster Recovery Team. In his role, Pat maintains the fleet of trucks and trailers in ‘ready mode’ along with coordinating supplies to DRT job sites. Pat’s favorite part about working with SERVPRO is helping others and his teammates who are like family to him. In his free time, he enjoys bass fishing.
Courtney Gary
Courtney Gary has been working with SERVPRO®; Team Miller since 2025 and is currently a Project Auditor for the SERVPRO Team Miller Disaster Recovery Team. In her role, Courtney prepares each job loss behind the scenes and ensures everything is documented and billed correctly. Courtney’s favorite part about working with SERVPRO is being a part of a team that makes a difference in people's lives. In her free time, she enjoys spending time with family and friends, crafting, baking, and reading.
What our
customers are saying
Zack was my sales and marketing representative and he was absolutely fantastic. Very polite, knowledgeable, and friendly. He was amazing with communication and explanation! Zack will surely rise through the ranks at SERVPRO! Thank you so much, Zack!
Chad and Brandon were so prompt every day. Very professional. Would highly recommend them!
It was amazing how my house was when we came back. I am so very happy with the way it made a difference. The house is cigarette smoke free, and it was so bad before they came. Now it smells good and looks fantastic. I can have people over. I highly recommend this company. They went over and beyond.
Mark oversaw all of the problems we had. Very professional and diligent in his work ethics. Highly recommended for your repairs.
Great job, team. Chad helped with my building situation and was great in finding the problem and solving it fast.
Chad and him crew did a great job, thank you.
Chad came out and did demolition in my home. I was informed daily. He was respectful and kept my home nice and clean. Great guy.
Mike, the project manager, was very helpful and returned my calls promptly. Anton from Genesis and his crew of very hard workers, did a fine job with repairing the vanity cupboard after removing the entire vanity, mirror, and double sink top. Everything was put back with excellent finishing work such as caulking, etc. Painting looks beautiful on the walls and trim. The first job was laying a new vinyl floor. My old color couldn’t be matched so was satisfied with the floor after it was laid. They cleaned up as they went along and I was so grateful for that. The speed at which they went was efficient and quick with daily phone calls and updates was appreciated also, so I only had to spend two nights in my guest room. The quality of work was very professional.
Chad and Collin have been a huge help. They took care of everything needed and kept me updated as they were doing their work. Couldn't have asked for someone better.
About Us
Randy Miller started his first Michigan SERVPRO® location in 1996 in Genesee County and expanded into Saginaw in 1997. Since then, Randy has grown, acquired, and sold multiple territories. SERVPRO Team Miller is proud to hold service locations throughout the states of Michigan, Indiana, Illinois, and Florida.
SERVPRO Team Miller has been ranked in the top 10 for the past 20+ years, including top producer twice. As one of SERVPRO’s prestigious Extreme Team franchises, Team Miller provides support to other franchises — primarily on commercial losses. The SERVPRO Team Miller Disaster Recovery Team has the resources to travel the country for catastrophic events such as floods, tornadoes, and hurricanes.
SERVPRO Team Miller offers many services beyond the fire and water cleanup and restoration services such as abatement, commercial cleaning, disaster preparedness consulting and training, maintenance, relocation and reconstruction services, disinfection and sanitization, and much more.
We continue to grow and improve due to our team consistently proving they are the best of the best. We are beyond grateful to our local communities who have played a large role in our accomplishments. Without their trust in our services and the SERVPRO brand, we would not have earned this recognition or have the opportunity to help those in need.
