Call: (231) 796-2342
Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Big Rapids / Fremont
Our Google Reviews
(231) 796-2342
4.9
(140 reviews)
(231) 796-2342

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Quick Links:

Storm DamageSewage CleanupContents Packout & StorageWater Damage

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.
1.svg

Assess

We inspect, document, and plan your restoration.

2.svg

Mitigate

We act fast to stop damage and protect what matters most.

3.svg

Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?

When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
140 Reviews
4.9
Leave Us A Review
Abby McFarlane
about 1 month ago

I would like to give a huge shout out to our project manager, Joel. He honestly went above and beyond with communicating every single step for our water damages. What is still a very overwhelming situation, he talked to us every step of the way, and did not make us feel stupid or silly for asking questions that would probably be normal every day questions for him, but new situations for us. He handled our home with utmost care. Thomas and Logan were also really great to work with. We appreciate your team so much. Thank you for taking a very difficult situation, and handling it with professionalism.

John Pepper
2 months ago

I have had two interactions with Servpro in two different states and I have nothing but good things to say about Servpro. Most recently I had a young man named Joel Rose come to my house for an inspection and estimate, he was very professional and did a great job. I will be using them to remedy my issue. If I need further assistance I definitely know who to call ,,,, Joel Rose and Servpro in Big Rapids Mi.

Chelsey York
3 months ago

I would highly recommend this company and definitely use them again if ever needed. Our basement flooded and they were here so quickly/same day! Adam was amazing at keeping us updated and was very thorough. Adam and his team were wonderful to work with and we appreciate all their help!

Amanda Church
4 months ago

Adam was absolutely amazing. He came out to give the estimate very quickly and had a team in within a couple days to start the work. They also had to take out a step on my stairs to get the mold and Adam replaced it even though it didn’t fall under his job description. Great service!

Olivia Johansen
4 months ago

Would definitely use this company again. Basement flooded and they where here within an hour easily! Immediately took over and put me at ease. We were able to sit back and let them do everything needed. Not only clean up but setting equipment, and walking mats over flooring. Plus the DAILY communication thru the whole process, and they communicated with our insurance as well. High props to.. Joel, Adam, Will and Austen.

Kay Rooker
5 months ago

Tony/Adam and crew were amazing! Everyone was knowledgeable, respectful and friendly. Even though my basement was flooded, they made the experience bearable. What an amazing crew.

Danielle Fountain
6 months ago

Let’s be honest - nobody wants to have to see these guys lol. It was no pleasure of mine to meet them under the circumstances we met. HOWEVER, I’m so grateful that Adam and his team were the ones we called to help us clean up the mess from our sump pump failing, flooding the basement to our new home. I couldn’t have asked for a kinder, more empathetic group of guys. They took their time cleaning up our home. They were careful and cautious of all our belongings, constantly checking in with us during the cleanup process to ensure they remained courteous of our expectations. They were very mindful of our young children, and did what they could to keep the noise down to allow them to sleep in the middle of the night. They treated our home the way they would have treated their own homes, you could tell. I would recommend Serv Pro to anyone who needs restoration done in an emergency. It’s never a fun experience, but if you have to go through it, go through it with a group of people who care. I hope to never have to call them back lol, but if I do, I know I’m in good hands with Adam and his team. Thanks for everything, guys! 😊

Jerilyn Kingsley
7 months ago

I am writing to express our appreciation for the outstanding service provided by ProServ following the fire and water damage at our cottage. Due to a chimney fire. From the first assessment to the final cleanup, their team demonstrated professionalism, efficiency, and GREAT ATTENTION to detail. They arrived promptly, carefully assessed the damage, and worked tirelessly to restore our property. Their expertise in handling both fire and water damage was evident, and they went above and beyond to ensure everything was cleaned, dried, and safe. Adam the project manager at the Big Rapids location kept us informed and updated with progress while under tremendous stress from other jobs due to the extreme cold we had this year for a long period of time. Also a special thanks to the hard workers Jose and Logan who literally used q-tips to clean things and dealt with my husband and I coming up and asking questions periodically. Unfortunately I do not remember the other guys name. I was kinda overwhelmed at first. But they were always patient, pleasantly happy for working in that environment and helpful. Thanks to ProServ, our cottage has been restored to excellent condition, and we have peace of mind knowing the job was done thoroughly and correctly. I highly recommend ProServ to anyone in need of restoration services.

Ann Tomlanovich
7 months ago

We are VERY happy with the ServPro Big Rapids team in their fast-response remediation planning, actions and outstanding daily follow-up inspections. Our house is dry and safe from any lingering water damage impact. Caleb, Logan and Joel are a fantastic team! Thank you for all you did to help us.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

Services

About

Legal

SERVPRO of Big Rapids / Fremont
9415 Northland Dr,
Stanwood, MI 49346
Certificates

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

© 2026 SERVPRO. All rights reserved.

Variant served: ControlVariant served: Test