What our
customers are saying
Very satisfied with the service we received. Never would have thought that a leaking toilet valve could cause so much damage! The technicians were very professional and did an excellent job.
Thank you for doing such a good job on our house. It is better than I ever thought it could be after walking in on the flood disaster.
Thank you so much for your quick assistance and timely advice. Don't know what we would've done without you. ...professional in every way. Ray says "it ain't how you start, it's how you end up." :)
Had a tree come through my roof after lighting struck it. The very next day SERVPRO was out there. Fellas were great at helping get the tree off the roof and had it patched up quickly.
Very professional. I witnessed great teamwork with the SERVPRO employee's.
Thank you for your prompt service! Eddie was fantastic to work with as well as his partner. Thanks again!
SERVPRO went above and beyond! Our bank lobby had flooded from a leaking fountain over the weekend. The technicians were very professional and worked quickly to get us up and running again!
"Great Service! SERVPRO Technicians came out to my home on a weekend to suck up water in my basement"
Excellent work. Very satisfied, will recommend you to others!
Very satisfied with the service we received. Never would have thought that a leaking toilet valve could cause so much damage! The technicians were very professional and did an excellent job.
Thank you for doing such a good job on our house. It is better than I ever thought it could be after walking in on the flood disaster.
Thank you so much for your quick assistance and timely advice. Don't know what we would've done without you. ...professional in every way. Ray says "it ain't how you start, it's how you end up." :)
Had a tree come through my roof after lighting struck it. The very next day SERVPRO was out there. Fellas were great at helping get the tree off the roof and had it patched up quickly.
Very professional. I witnessed great teamwork with the SERVPRO employee's.
Thank you for your prompt service! Eddie was fantastic to work with as well as his partner. Thanks again!
SERVPRO went above and beyond! Our bank lobby had flooded from a leaking fountain over the weekend. The technicians were very professional and worked quickly to get us up and running again!
"Great Service! SERVPRO Technicians came out to my home on a weekend to suck up water in my basement"
Excellent work. Very satisfied, will recommend you to others!
About Us
Founded in 1967, The SERVPRO® Franchise system is most widely known for their fire and water cleanup and restoration services. The network of individually owned and operated franchises responds to property damage emergencies, restoration and cleaning services. SERVPRO responds to emergencies ranging from small individual residential disasters to multi-million dollar, large-loss commercial damages, providing coverage in all 50 states, as well as Canada.
The SERVPRO franchise system has grown to over 1,800 individually owned and operated franchises. Originally, Doug Bailey and his wife moved to Northern Michigan and started the SERVPRO of Gaylord & Cheboygan franchise. After establishing the Gaylord & Cheboygan territory in 2000, Doug then began expanding and running a franchise in the Upper Peninsula in 2009. In late 2019, another expansion was made which added the SERVPRO of Bellaire, Kalkaska, Lake City & Grayling to the servicing area. During the 2024 business year, the purchase of the SERVPRO of Alpena franchise was finalized.
The Northern Michigan franchise has been ranked in the top 100 SERVPRO franchises for several years in a row. A large portion of the growth Doug attributes to the compassion and customer service that the entire team possesses when helping customers in their time of need. They have earned the trust of many insurance companies, property managers, business owners, and the communities with their presence within all of the Northern Michigan Communities they serve. Doug and his entire team's knowledge of the industry, their work ethic, and well known presence since 2000 has made us an industry leader in the Restoration and Cleaning Services throughout Northern Michigan.
Our administrative office, warehouse space and storage units are located in Gaylord and expand throughout several Northern Michigan counties. Nearly 50 employees are on staff and several subcontractors are located throughout the operating territories offering many services beyond the fire and water cleanup and restoration services including: asbestos abatement, commercial cleaning, trauma scene cleanup, disaster preparedness consulting with our Emergency Ready Plan, contents inventory, and reconstruction services.
We continue to grow and prove that we are the premier cleaning and restoration company in Northern Michigan as a result of our team consistently providing excellent and professional customer care, great work product, and a willingness to apply our education and training set forth by our devoted leader Douglas Bailey. Doug provides for his employees opportunities for growth, continuing education and training opportunities, and most importantly a positive work space.
The communities we serve have played a large role in our growth accomplishments and we are very thankful for that. We are proud and honored to be a part of these local communities. We are grateful for their trust in our services and staff.
