What our
customers are saying
Hard works! Got everything super clean.
Found mold throughout my home. I was very worried about my health. SERVPRO's employee's came in a cleaned my home removing all the mold which gave me peace of mind.
"Thank you again for the great service! Kudos to John- He worked all a non-stop pace all day long, and for stains out that I thought to be permanent!!!"
Thank you very much for the excellent job cleaning for us. We are very pleased and will be glad to recommend your company in the future. If we are ever in need of your services again, we will not hestitate to call your company.
" SERVPRO cleaned my duct work to my furnace and did a great job! Very pleased"
I had a fire at my home. Everyone I met from SERVPRO was so nice and made me feel at ease. They did a fantastic job with cleaning my contents!
The technicians I had the pleasure meeting were very kind! They kept me very informed as to what was going on and did a great job cleaning up after the fire I had at my home.
"Not only was everyone polite and accommodating, but SERVPRO was able to get the odor from the fire out of my clothing and other belongings of mine!"
After having the misfortune of experiencing a kitchen fire, I was in need of professional assistance to deal with the aftermath. The local businesses and people I encountered impressed me so much I felt I needed to share this with the community. Floyd and Paul of SERVPRO were outstanding, their attention to detail, patience, and desire to satisfy my wishes went above and beyond any business I have ever encountered.
Hard works! Got everything super clean.
Found mold throughout my home. I was very worried about my health. SERVPRO's employee's came in a cleaned my home removing all the mold which gave me peace of mind.
"Thank you again for the great service! Kudos to John- He worked all a non-stop pace all day long, and for stains out that I thought to be permanent!!!"
Thank you very much for the excellent job cleaning for us. We are very pleased and will be glad to recommend your company in the future. If we are ever in need of your services again, we will not hestitate to call your company.
" SERVPRO cleaned my duct work to my furnace and did a great job! Very pleased"
I had a fire at my home. Everyone I met from SERVPRO was so nice and made me feel at ease. They did a fantastic job with cleaning my contents!
The technicians I had the pleasure meeting were very kind! They kept me very informed as to what was going on and did a great job cleaning up after the fire I had at my home.
"Not only was everyone polite and accommodating, but SERVPRO was able to get the odor from the fire out of my clothing and other belongings of mine!"
After having the misfortune of experiencing a kitchen fire, I was in need of professional assistance to deal with the aftermath. The local businesses and people I encountered impressed me so much I felt I needed to share this with the community. Floyd and Paul of SERVPRO were outstanding, their attention to detail, patience, and desire to satisfy my wishes went above and beyond any business I have ever encountered.
About Us
Founded in 1967, The SERVPRO® Franchise system is most widely known for their fire and water cleanup and restoration services. The network of individually owned and operated franchises responds to property damage emergencies, restoration and cleaning services. SERVPRO responds to emergencies ranging from small individual residential disasters to multi-million dollar, large-loss commercial damages, providing coverage in all 50 states, as well as Canada.
The SERVPRO franchise system has grown to over 1,800 individually owned and operated franchises. Originally, Doug Bailey and his wife moved to Northern Michigan and started the SERVPRO of Gaylord & Cheboygan franchise. After establishing the Gaylord & Cheboygan territory in 2000, Doug then began expanding and running a franchise in the Upper Peninsula in 2009. In late 2019, another expansion was made which added the SERVPRO of Bellaire, Kalkaska, Lake City & Grayling to the servicing area. During the 2024 business year, the purchase of the SERVPRO of Alpena franchise was finalized.
The Northern Michigan franchise has been ranked in the top 100 SERVPRO franchises for several years in a row. A large portion of the growth Doug attributes to the compassion and customer service that the entire team possesses when helping customers in their time of need. They have earned the trust of many insurance companies, property managers, business owners, and the communities with their presence within all of the Northern Michigan Communities they serve. Doug and his entire team's knowledge of the industry, their work ethic, and well known presence since 2000 has made us an industry leader in the Restoration and Cleaning Services throughout Northern Michigan.
Our administrative office, warehouse space and storage units are located in Gaylord and expand throughout several Northern Michigan counties. Nearly 50 employees are on staff and several subcontractors are located throughout the operating territories offering many services beyond the fire and water cleanup and restoration services including: asbestos abatement, commercial cleaning, trauma scene cleanup, disaster preparedness consulting with our Emergency Ready Plan, contents inventory, and reconstruction services.
We continue to grow and prove that we are the premier cleaning and restoration company in Northern Michigan as a result of our team consistently providing excellent and professional customer care, great work product, and a willingness to apply our education and training set forth by our devoted leader Douglas Bailey. Doug provides for his employees opportunities for growth, continuing education and training opportunities, and most importantly a positive work space.
The communities we serve have played a large role in our growth accomplishments and we are very thankful for that. We are proud and honored to be a part of these local communities. We are grateful for their trust in our services and staff.
