Eddie Smith & Will Holts were very helpful during an unexpected water loss. Great team!!

SERVPRO of Shrewsbury/Westborough is absolutely amazing. Our very old cast iron sewage pipe had a lengthy crack which caused sewage to pool beneath our basement finished flooring. Within a matter of a few hours of my call, Project Manager Kevin Chambers was in my basement beginning to remove the sewage and began the process of airing out the walls. He installed a de-humidifier and a large fan. After the process of a few days, William Holts and Eddie Smith arrived to do the really nasty part of our job, demo. Will and Eddie did a phenomenal job in removing everything effected by the sewage and mold growth. They communicated with me frequently while onsite so I always knew where they were in their process. Will and Eddie kept finding new issues (which is not surprising to me) and poor Will got to be the bearer of bad news. But each time, he was genuine and professional, and we ended up having a good laugh. I cannot thank SERVPRO of Shrewsbury/Westborough enough for their quick response, expertise, and professional staff. Thank you, Thank you, Thank you ! ! !

Travis and Rob were very professional, wore masks the whole time and showed up the same day as my issue was discovered. I'd recommend SERVPRO.

SERVPRO Shrewsbury/Westboro provides excellent customer service! I would like to thank Chuck Sargant for his professionalism when discussing a mold claim. He took the time to explain the process and provide reassurance that SERVPRO would remedy the situation in a timely manner.

This team Kevin, John and Tony were outstanding. They were reliable, prompt, efficient, friendly, knowledgeable, and had an incredible work ethic. Their attention to detail and thoroughness was unbelievable. We were so fortunate to have such an incredible team working to mitigate the aftermath of a burst sprinkler pipe.HIGHLY recommend this team!!!

We are very appreciative that SERVPRO came to our home so quickly to take care of a basement water issue. The team of Kevin, Dan & Marcus that worked with us did a great job and were so pleasant to work with. We were very impressed with their efficiency. Thank you, SERVPRO.

Having your bathroom totally out of commission, especially one’s only bathroom, is a very nerve wracking situation to deal with and that’s what I was faced with recently. SERVPRO was contacted and the response was quick and professional and so thorough and a total stress reliever for me. I’m so grateful to the people at SERVPRO, most especially Kevin the Supervisor and Fae the project coordinator, who took a chaotic situation and turned it around with the precision of a well oiled machine. Thank you!

Water damage is devastating. Until it has happened to you, you have no idea the amount of effort it will take just to get back to where you were just before it happened! This team swept in, immediately scoped out the entire situation, put together a remediation plan and got to work. They removed carpet, walls, installed fans, dehumidifiers etc...On schedule the Team returned 3 days later to complete the job. All in, I would say we had 3 people working hard for 1-full [i.e. 24 man hours] day to ensure our home didn't have any long-term issues from the pipe that let go. Thank you! Thank you! Wally and the SERVPRO Team!!!!