Meet Our Team
Here to Help® 24/7
SERVPRO of Hendricks County
Michael Parsons
Michael Parsons has been working with SERVPRO®; Team Miller since 2024 and is currently the General Manager of the Indianapolis, IN office. In his role, he oversees all aspects of the business including strategic planning, daily operations, financial performance, staff management, and goal driving. Michael holds IICRC Certifications for AMRT, ASD, WRT, and MRS. Michael’s favorite part about working with SERVPRO is listening to and sharing stories with his coworkers and customers. In his free time, he enjoys backpacking, camping, fishing, and generally spending time outdoors.
Kim Cousineau
Kim Cousineau has been working with SERVPRO®; Team Miller since 2017 and is currently in National Sales and Marketing. In her role, she partners with insurance adjusters and carriers to strengthen relationships, drive referrals, and ensure a smooth claims process. Kim’s favorite part about working with SERVPRO is meeting all of the clients and colleagues she’s met through her time at the company. In her free time, she enjoys cooking, gardening, gym workouts, cycling through cities, and spending time with her friends and family.
Larry Peterson
Larry Peterson has been working with SERVPRO®; Team Miller since 2024 and is currently in Regional Sales and Marketing. In his role, he is a brand ambassador for SERVPRO and services local insurance agencies, property management companies, schools, healthcare facilities, and other community businesses in the Indianapolis area. Larry’s favorite part about working with SERVPRO is representing the SERVPRO brand. In his free time, he enjoys collecting vinyl records and exercising.
Jason Ingram
Jason Ingram has been working with SERVPRO®; Team Miller since 2024 and is currently a Reconstruction Project Manager in the Indianapolis, IN office. In his role, he manages both residential and commercial reconstruction projects throughout Indianapolis and its surrounding areas. Jason’s favorite part about working with SERVPRO is the team organization and access to large loss resources like the Disaster Recovery Team. In his free time, he enjoys ATVing, eating, and watching sports.
Bizzy Wilson
Bizzy Wilson has been working with SERVPRO®; Team Miller since 2024 and is currently a Mitigation Project Manager in the Indianapolis, IN office. In her role, she manages estimating, communicating with customers, and coordinates crews and all aspects of water damage losses throughout Indianapolis and its surrounding areas. Bizzy holds IICRC Certifications for WRT, FSRT, TCST, and has certifications with forklift and boom operations. Bizzy’s favorite part about working with SERVPRO is client relations and teaching her crews. In her free time, she enjoys racing, riding her motorcycle, skating, hiking, traveling and sports.
Patrice Dishaw
Patrice Dishaw has been working with SERVPRO®; Team Miller since 2002 and is currently the Senior TPA and MUO Development Manager for all of our offices. In her role, she oversees all TPA leads, develops relationships with TPAs, and trains and develops training for all office locations operated within Team Miller. Patrice’s favorite part about working with SERVPRO is helping teammates grow within their role in our organization. In her free time, she enjoys golfing, crafting, cooking, reading, and entertaining her friends and family.
Michelle Gricar
Michelle Gricar has been working with SERVPRO®; Team Miller since 2006 and is currently the Human Resources Manager for all of our offices. In her role, she performs all human resource responsibilities as it relates to hiring, onboarding, and retaining employees. Michelle’s favorite part about working with SERVPRO is helping people when they need it. In her free time, she enjoys spending time with her family and friends.
Kari Peckham
Kari Peckham has been working with SERVPRO®; Team Miller since 2025 and is currently the Human Resources Assistant for all of our offices. In her role, she provides support to the Human Resources Manager. Kari’s favorite part about working with SERVPRO is working for a company with a family atmosphere. In her free time, she enjoys riding horses, coaching the high school equestrian team, watching football, and going for walks.
What our
customers are saying
Very professional.
I had excellent service from the beginning. The BEST of all was the team of Jennifer and Pedro. They were the ones who did most of the work to get us back together after the flood. Personally, I think it ended up being even better! All of these people were very kind and patient with us.
SERVPRO is amazing! They did a great job. They are very professional, very informative, and clean. They educated me along the way during their process and made sure every box was checked, no cutting corners. I would recommend them to anyone!
Communicative, professional, and thorough.
Made a stressful event easier. Personable, professional, shared precession, and progress. Very helpful staff. Much appreciated! Thank you!
Great job! Knowledgeable, friendly, helpful.
Latisha was excellent to work with. Called every time before they arrived to schedule a time, and she explained everything they did and how the process would work.
Very detailed work, great clean up service. On time. I would use again.
Jennifer, Pedro, and Harlan were phenomenal. The team was always on time and were super helpful with the repairs. I’m very satisfied with the service and would totally recommend SERVPRO!
About Us
Randy Miller started his first Michigan SERVPRO® location in 1996 in Genesee County and expanded into Saginaw in 1997. Since then, Randy has grown, acquired, and sold multiple territories. SERVPRO Team Miller is proud to hold service locations throughout the states of Michigan, Indiana, Illinois, and Florida.
SERVPRO Team Miller has been ranked in the top 10 for the past 20+ years, including top producer twice. As one of SERVPRO’s prestigious Extreme Team franchises, Team Miller provides support to other franchises — primarily on commercial losses. The SERVPRO Team Miller Disaster Recovery Team has the resources to travel the country for catastrophic events such as floods, tornadoes, and hurricanes.
SERVPRO Team Miller offers many services beyond the fire and water cleanup and restoration services such as abatement, commercial cleaning, disaster preparedness consulting and training, maintenance, relocation and reconstruction services, disinfection and sanitization, and much more.
We continue to grow and improve due to our team consistently proving they are the best of the best. We are beyond grateful to our local communities who have played a large role in our accomplishments. Without their trust in our services and the SERVPRO brand, we would not have earned this recognition or have the opportunity to help those in need.
