Meet Our Team
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SERVPRO of Rockford
Grant Nitzsche
Grant Nitzsche serves as President of SERVPRO Extreme Response Team Nitzsche, a disaster restoration business that has been serving Illinois, Minnesota, and Florida since 2005. With nearly 20 years of experience, Grant has built a reputation for providing expert solutions for fire, water, mold, and storm damage restoration. Under Grant’s leadership, the company has become a trusted partner for homeowners and businesses, known for its rapid response and commitment to customer satisfaction. Passionate about community support, Grant works closely with local organizations to help those affected by disasters rebuild their lives. A dedicated professional, Grant combines industry expertise with a personal commitment to excellence in every project.
Alissa Nitzsche
As founder and Executive Vice President at SERVPRO Extreme Response Team Nitzsche, Alissa has become a pivotal leader in the company’s customer service and analytics operations. Alissa began her restoration career by marketing to local agents, quickly establishing a strong commitment to supporting customers through unexpected life events. In addition to her professional achievements, Alissa enjoys raising her 3 children in the Western suburbs of Chicago.
What our
customers are saying
Good communication - prompt response.
The service persons where great! Very professional and kept us informed of the progress throughout the service time.
Very pleased, prompt service, very professional.
Actually, they were great, totally impressed how fast they got here when it first happened.
The SERVPRO team did an excellent job! Any time anything happens at my home I will be sure to call the SERVPRO team!
They went above and beyond to keep me informed of the process and why they were doing everything. They were so understanding of my feelings and compassionate.
"They made a devastating situation a bit less painful. When faced with something like this, it is overwhelming and don't know where to start. We called and Charles met us at the house within the hour and it has been downhill since then for us (in a good way). He and his crew has taken care of everything. We are more than pleased with the results and will recommend SERVPRO to anyone we meet who needs. We would definitely use them again, but hopefully we won't need this kind of service again."
I appreciate the prompt service and the quick clean up of the area.
They were timely and flexible with our schedule. The called me a number of times throughout the process.
Good communication - prompt response.
The service persons where great! Very professional and kept us informed of the progress throughout the service time.
Very pleased, prompt service, very professional.
Actually, they were great, totally impressed how fast they got here when it first happened.
The SERVPRO team did an excellent job! Any time anything happens at my home I will be sure to call the SERVPRO team!
They went above and beyond to keep me informed of the process and why they were doing everything. They were so understanding of my feelings and compassionate.
"They made a devastating situation a bit less painful. When faced with something like this, it is overwhelming and don't know where to start. We called and Charles met us at the house within the hour and it has been downhill since then for us (in a good way). He and his crew has taken care of everything. We are more than pleased with the results and will recommend SERVPRO to anyone we meet who needs. We would definitely use them again, but hopefully we won't need this kind of service again."
I appreciate the prompt service and the quick clean up of the area.
They were timely and flexible with our schedule. The called me a number of times throughout the process.
About Us
At SERVPRO of Rockford, we understand that disasters can strike at any time, day or night. We provide a 24/7 emergency hotline staffed by trained professionals who can quickly assess the situation and dispatch our team to your location. Our team is committed to being faster to any size disaster, ensuring that we can quickly respond to emergency situations and minimize the damage to your property.
We specialize in providing mitigation and remediation services for both residential and commercial properties affected by water, fire, smoke, or other causes of damage. Our team is equipped to handle jobs of all sizes, from small residential incidents to large commercial losses. We arrive on the scene with state-of-the-art equipment and tools that enable us to begin the mitigation and remediation process immediately.
Our team is highly trained and certified, with years of experience in handling all types of mitigation and remediation emergencies. We work closely with our clients to develop a customized plan that meets their specific needs, ensuring that we provide a comprehensive and effective solution that restores their property to pre-loss condition.
At SERVPRO of Rockford, we are committed to delivering the highest standards of quality and customer satisfaction. We understand the importance of responding quickly, especially in cases of water or fire damage, where time is of the essence. Our team is dedicated to being there for you when you need us most, ensuring that you can get back to your daily life as soon as possible.
