About Us
SERVPRO of Rockford is available anytime you need help, 24 hours a day, including weekends and holidays. Call us for your residential and commercial cleanup, repair, and construction service needs.
Here to Help® 24/7
About Us
At SERVPRO of Rockford, we understand that disasters can strike at any time, day or night. We provide a 24/7 emergency hotline staffed by trained professionals who can quickly assess the situation and dispatch our team to your location. Our team is committed to being faster to any size disaster, ensuring that we can quickly respond to emergency situations and minimize the damage to your property.
We specialize in providing mitigation and remediation services for both residential and commercial properties affected by water, fire, smoke, or other causes of damage. Our team is equipped to handle jobs of all sizes, from small residential incidents to large commercial losses. We arrive on the scene with state-of-the-art equipment and tools that enable us to begin the mitigation and remediation process immediately.
Our team is highly trained and certified, with years of experience in handling all types of mitigation and remediation emergencies. We work closely with our clients to develop a customized plan that meets their specific needs, ensuring that we provide a comprehensive and effective solution that restores their property to pre-loss condition.
At SERVPRO of Rockford, we are committed to delivering the highest standards of quality and customer satisfaction. We understand the importance of responding quickly, especially in cases of water or fire damage, where time is of the essence. Our team is dedicated to being there for you when you need us most, ensuring that you can get back to your daily life as soon as possible.
Service Area
Certifications
- RRRP - Lead-Based Paint Activities and Renovation
- WRT - Water Damage Restoration Technician
Affiliations
- Veteran Owned Small Business
- Disabled Veteran Owned Small Business
What our
customers are saying
I had the misfortune of having a water leak in my Eagle Ridge Townhouse which caused extensive damage to my main floor. The leak was caused by a faulty shut off valve and the water ran for about 3 weeks which was the last time I was up to Galena. I came up on Friday night to relax and have fun for memorial weekend. What a mess I walked in to. I State Farm recommended Servpro for the clean up process. I called them Saterday morning at 8 am. Three Servpro trucks pulled up 3 hours later. Don Haysiette was the Project Director and Rocky was his lead supervisor. They took over, calmed me down and made the whole clean up process stress free. In my opinion, they are what customer service and customer satisfaction is all about. I would not hesitate to recommend them to anyone. People make the company successful and Servpro should be extremely happy to have people like Don And Rocky representing them. I cannot say thank you enough.
SERVPRO did an amazing job after my home flooded—twice in just 9 weeks. From the moment Don and his team arrived they were incredibly professional, respectful, kind, friendly and easy to work with during a very stressful time. Their expertise and efficiency was remarkable. They removed all flooring and wet sheetrock in about 7 hours, which was truly impressive and helped prevent further damage. Their efficiency, communication, and friendly attitude made all the difference. Thank you Don & his crew!! Highly recommend!!
Don and his team were great! They were timely and did a great job. Don was knowledgeable and always kept me informed on the process and the next steps. Would recommend Servpro to anyone!
I called on a Friday at 11:45 am after a 7" rain Thursday evening. I was pretty sure I wouldn't see anybody until Monday. My call was returned at noon and I had 2 ServPro guys at my house by 12:35!! After a review of the situation (water in a finished basement) and a guess for the cause, they immediately set to work. More help was brought in and by 4:20 in the afternoon, the damage had been removed and the drying process begun. Staff arrived at appointed times on Saturday and Sunday to check equipment and check the progress. Monday morning, equipment was removed and clean up completed. While I'm not happy that the basement flooded and I'm left with many projects ahead, I'm glad the ServPro guys were there to make the initial clean up quite a bit less stressful. It was much, much more of a project than I could handle or even had equipment to try! Don Hayslette from the Rockford area was the project manager. Thank you, buddy! Competent, knowledgeable, empathetic and kind.....just what you need when problems come your way. Got a problem? Call ServPro!!!
I absolutely loved the work done by Servpro. Not only was the job they did absolutely fantastic Roger and his whole team were very nice, courteous, respectful, professional and dare I say total rockstars! Any issue I had was resolved immediately and with a smile. I would highly recommend you use Servpro for any restoration project or water damage you may have. They literally can handle just about any job. Every single guy that was sent to my home for the various stages were so nice and polite. They were also very skillful. If I could have given them more stars I would. Gold stars across the board! Thank you so much Roger and your team!
Great people to work with,nice staff and they got the job done and in a great time frame,would highly recommend them
Jose was very professional and on time with everything, he responded quickly with an estimate and started the next day with fans, mold removal, plaster removal, insulation removal and overall remediation. His crew was respectful, kind, and always on time. They were helpful when moving the furniture and items that needed to be protected, his crew worked very hard and performed clean and professional painting, drywall installation, mold removal, plaster removal, trim replacement, and insulation replacement. I would use their services again and have praised their work ethics and professional completion to my fellow teachers. Steve
The ceiling of the kitchen in my first floor apartment was recently destroyed due to a leak in the apartment above mine. Not only was the kitchen ceiling destroyed, but the carpet in my living room and hallway were also completely soaked. My apartment manager contacted Servpro to deal with the water damage. I found them to be extremely efficient, professional, knowledgeable, courteous, and friendly! I was impressed with their work ethic and their thoroughness. I would highly recommend this company to anyone who has to deal with problems similar to mine!
I was very impressed with excellent work done by Serv Pro. Not only were the employees masterful in the difficult task that my water problem in my lower level entailed but they were also very courteous, friendly men always arriving on time and continuously put much effort in all they did. All was greatly appreciated.