Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Carbondale / Marion

Our Google Reviews
(618) 998-8828
4.8
(92 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Carbondale / Marion we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

A very quick response time and considerate employees as we dealt with this mess. A very professional service team. Appeared using good quality equipment to make everything cleaned up and dried up to their best of their ability in a timely manor. Representatives were patient while we continue to ask so many questions through the process. For something that was not a good experience, they applied themselves to make it the best they could us and our home and all the personal belongings.

Kathryn Thomas
Newton

I will always use SERVPRO of Carbondale-Marion from now on. They do so much more than clean up water damage! They had special equipment to get rid of foul odors such as cigarette smoke, pet odor, etc that we had in our rental and afterwards the place smelled amazing! They also cleaned a large expensive shag rug of ours. We almost threw it away because of the smell but they were able to make it like new. SERVPRO was a lifesaver and really helped us out! Great people to work with!

Hilary Rea Remm
Benton

"When a tree feel on my house from a storm, SERVPRO responded quickly and were awesome to work with. Made everything a little less scary and stressful."

Molly
Harrisburg

"With as much rain as we had, my basement flooded while I was gone on vacation. SERVPRO came in and cleaned it all. They did an excellent job and cannot thank them enough."

Katherine
Marion

"SERVPRO of Carbondale/Marion did an excellent job on my house! I would definitely use them again!"

Karen L.
Johnston City

"Thanks for drying out my house after a water valve broke. All of you were very nice. Even my fur babies liked you."

Jen Fravel
Harrisburg

"They were great!" They all had great personalities and had a lot of patience!

Benny & Micky Peveler
Pinckneyville

This is a helpful, dedicated and very professional crew. Excellent job!

Steve Tyman
Murphysboro

Team is great! Professional & Knowledgeable! They are very respectful of our home and belongings - especially at such an emotional time! We've SERVPRO in the past and if (hopefully not) we have a water damage again, we'll definitely use SERVPRO!

Thank you!

Amy Maurge
Radom

A very quick response time and considerate employees as we dealt with this mess. A very professional service team. Appeared using good quality equipment to make everything cleaned up and dried up to their best of their ability in a timely manor. Representatives were patient while we continue to ask so many questions through the process. For something that was not a good experience, they applied themselves to make it the best they could us and our home and all the personal belongings.

Kathryn Thomas
Newton

I will always use SERVPRO of Carbondale-Marion from now on. They do so much more than clean up water damage! They had special equipment to get rid of foul odors such as cigarette smoke, pet odor, etc that we had in our rental and afterwards the place smelled amazing! They also cleaned a large expensive shag rug of ours. We almost threw it away because of the smell but they were able to make it like new. SERVPRO was a lifesaver and really helped us out! Great people to work with!

Hilary Rea Remm
Benton

"When a tree feel on my house from a storm, SERVPRO responded quickly and were awesome to work with. Made everything a little less scary and stressful."

Molly
Harrisburg

"With as much rain as we had, my basement flooded while I was gone on vacation. SERVPRO came in and cleaned it all. They did an excellent job and cannot thank them enough."

Katherine
Marion

"SERVPRO of Carbondale/Marion did an excellent job on my house! I would definitely use them again!"

Karen L.
Johnston City

"Thanks for drying out my house after a water valve broke. All of you were very nice. Even my fur babies liked you."

Jen Fravel
Harrisburg

"They were great!" They all had great personalities and had a lot of patience!

Benny & Micky Peveler
Pinckneyville

This is a helpful, dedicated and very professional crew. Excellent job!

Steve Tyman
Murphysboro

Team is great! Professional & Knowledgeable! They are very respectful of our home and belongings - especially at such an emotional time! We've SERVPRO in the past and if (hopefully not) we have a water damage again, we'll definitely use SERVPRO!

Thank you!

Amy Maurge
Radom

About Us

SERVPRO of Carbondale/Marion is family owned and operated with every employee adopted as an added family member. Offering service to you, your family, or your business in the Southern Illinois area, SERVPRO of Carbondale/Marion endeavors to build lasting relationships and to stay involved in our widely ranged community. Holding memberships in multiple Chambers, sponsoring events, and volunteering where we can, is very important to our business. By calling us for your needs, you are guaranteed a spot in our “family.”

Our main goal is to serve your needs in a quick-like, professional manner. Fire and water damage can be very disturbing to every factor involved in the building damaged; creating much unnecessary stress and worry.  As we advocate for a safe, stress-free, and trustful experience, our team is fully equipped with hands on training and is the backboard of our business to make your experience “Like it never even happened.” Let us help in making your worries disappear, starting with just one phone call to (618) 998-8828

SERVPRO of Carbondale/Marion stands strong in providing a fast and efficient work ethic while maintaining a trusting relationship. We acquire a fully trained and equipped team 24 hours a day, 7 days a week specializing in (but are not limited to):

  • Fire Damage
  • Water/Flood Damage
  • Storm Damage
  • Carpet Cleaning
  • Duct Cleaning
  • Sewage and Biohazard Cleanup
  • Mold
  • Odor Removal
Ryan & Lorissa Wolfe
Ryan & Lorissa Wolfe
Owners of SERVPRO of Carbondale / Marion

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.