SERVPRO of Carrollton

Dakota stayed on top of the project and on the contractors

Stephen and Nick provided first-class service. From demolition to needed advice and superb communication, I could not be more pleased.

We had a sewage leak at my office that came from a restaurant next to us and Ray with your company came out & was very polite, very informative on what he found & went & got supplies quickly to get the situation resolved & then he got machines going & deodarizer going to kill that smell. Would recommend him every time. Thank you Ray & thank you servpro for your amazing services

Our insurance recommended SERVPRO as a company to handle our water damage loss. They were prompt, came out immediately when the incident happened. The team from SERVPRO was kind, respectful and professional from start to finish. There were sub contractor bumps along the way that Johnny from SERVPRO rectified immediately upon us notifying them. Overall, I would never wish a home loss of any type on anyone, however, do not hesitate to call SERVPRO to resolve the matter for you. In the end, thanks to Johnny, we had some great people honoring and resorting our home back to its original condition.

I wanted to update my original review now that SERVPRO has had the opportunity to address my concerns. Johnny, the coordinator, reached out to me personally after learning about my experience. He listened to my concerns, took them seriously, and followed through on his commitment to correct the work that had not been done properly the first time. Ultimately, everything I raised was addressed, and the repairs were completed well. I appreciate Johnny keeping his word and making sure the issues were resolved, and I am happy with the final result. The main area I think could still be improved is communication and coordination between the office and the contractors completing the work. Each time someone new came to my home, I found myself having to explain the situation again, including what needed to be corrected and what the plan was. Better communication between everyone involved would have made the process much smoother. Overall, while my initial experience was frustrating, I do appreciate the effort SERVPRO made to correct their mistakes and make things right. The final work was done well, and I’m satisfied that everything has now been completed.

Johnny and his team did a great job!!

After obtaining water damage from a notable hardware/appliance store in the community from improper refrigeration set up on a nee build home immediately after closing!! I searched and found Servepro. They immediately got out on scene and started the process! From water clean up, then on to the restoration which was handled by Johnny and his crew!! Communication was great and work was completed on a timely manner. Even with my work schedule being since I work 12 hr shifts Johnny still was able to get all work completed!! Thanks again guys! You’ll have 5 stars from me!! Kudos!!!

I had a great experience with SERVPRO after my home had water damage. Their team responded quickly, explained the entire repair process, and kept me informed every step of the way. They were professional, courteous, and did excellent work restoring my home. The quality of the repairs exceeded my expectations, and they made a stressful situation much easier to handle. I highly recommend SERVPRO to anyone who needs water damage restoration or home repairs.