Meet Our Team

Ken is the Owner and President of SERVPRO of Fort Walton Beach. He holds an MBA in Finance along with 25 years of experience in business and wealth management. Ken is also IICRC certified in Water Damage Restoration (WRT). “I believe in investing in people first. If you place the right people in the best place for them to succeed, then the groundwork is already laid. I’m ecstatic to be a part of this amazing team.” Outside of work, Ken enjoys fishing, golfing, and most importantly being a father to his two daughters – Jessica and Alexandra.

Nikki is our Director of Operations and Construction at SERVPRO of Fort Walton Beach. She was promoted to this role in 2024, bringing extensive experience and expertise to our team. Nikki joined our staff in 2017 as Office Manager and advanced to General Manager in 2021. She is a State of Florida Licensed Mold Remediator and Assessor and holds multiple IICRC certifications, including IICRC Master Water Restorer (WRT), Master Fire Restorer (FSRT), Odor Control Technician (OCT), Applied Microbial Remediation (AMRT), and Applied Structural Drying (ASD). With over 20 years of business management experience, Nikki is also a graduate of the University of Louisville, where she studied Political Science and Computer Information Systems.

John is the Senior Mitigation Operations Manager - Commercial/Mitigation Trainer at SERVPRO of Fort Walton Beach and an IICRC-certified Water Damage Restoration Technician (WRT). In his role, he oversees commercial mitigation operations and provides training to team members, ensuring they adhere to industry best practices. His extensive expertise in water damage restoration and commitment to excellence make him invaluable in managing complex projects and mentoring SERVPRO’s mitigation professionals.

Kenneth is the ERP Specialist at SERVPRO of Fort Walton Beach. He has been in the Construction and Restoration fields since 2000. Kenneth is IICRC certified in Water Damage Restoration (WRT) Applied Structural Drying (ASD) Trauma and Crime Scene Technician (TCST) and Applied Microbial Remediation Technician (AMRT). Kenneth has supervised Multiple large losses From a Fire Restoration and Clean at Louisiana Tech University Ruston LA, to 8 Story Water Event at St. Vincent Hospital in Little Rock AR.

Tim is the Warehouse Manager at SERVPRO of Fort Walton Beach. With years of experience in logistics and management, Tim is a crucial part of our team. As the Warehouse Manager, Tim is responsible for managing the inventory, equipment, and supplies necessary for our restoration and cleaning services. He oversees the receipt, storage, and distribution of materials, ensuring that our team is equipped with everything they need to provide high-quality services to our clients.

Socorro is our Contents Technician at SERVPRO of Fort Walton Beach. She specializes in Contents Restoration and General Cleaning. Socco ensures that all textiles such as cloths, linens, and silks are properly restored to their preloss condition. For Carpet, Upholstery, and Drapery cleanings, ask for Socorro!

Gaby is the Marketing Coordinator for SERVPRO of Fort Walton Beach. She carries a degree in Marketing Management and is IICRC certified in Water Damage Restoration (WRT). Gaby has 7+ Years of marketing experience and has campaigned for international brands like LUSH Handmade Cosmetics, Pandora, Thomas Sabo, and EDGE Helmets! Ask her how we can prepare you for emergencies for FREE!

Tyler is our Construction Project Manager at SERVPRO of Fort Walton Beach.Passionate about building and restoring spaces to their former glory, Tyler brings years of experience and expertise to his role. With a keen eye for detail and a dedication to quality craftsmanship, Tyler oversees all construction projects with precision and care.

Yessica Murphy is our Construction Project Manager at SERVPRO of Fort Walton Beach, bringing extensive experience in project management, field supervision, and quality control to our team. With a strong background in both residential and commercial construction, Yessica has led diverse teams in successfully delivering high-quality projects on time and within budget across various regions. She holds certifications in OSHA safety training and project management, enhancing her ability to manage complex workflows efficiently.

Yessica's expertise and commitment to excellence make her a valuable asset in providing reliable, top-tier construction services at SERVPRO.

As Construction Superintendent, Matt oversees construction projects from start to finish, ensuring quality control and efficient workflow. His hands-on experience and leadership guarantee that every job meets SERVPRO’s high standards.

Nick Gomez is the Customer Experience Specialist in the Sales and Marketing Department at SERVPRO of Fort Walton Beach. With a strong background in construction coordination, Nick brings a unique blend of technical expertise and customer-focused insights to his role, enhancing SERVPRO’s commitment to exceptional client experiences. He works to ensure that SERVPRO’s projects not only meet but exceed customer expectations, aligning service delivery with strategic goals.

Gillis is a Construction Technician in the Construction Department at SERVPRO of Fort Walton Beach, where he supports Superintendents with a strong foundation in construction and mitigation. His hands-on experience and attention to detail make him an asset to the team, contributing to the successful execution of projects and SERVPRO’s high standards in restoration and construction services.

Kristen is the Assistant General Manager - Residential at SERVPRO of Fort Walton Beach, where she leads and coordinates all aspects of residential mitigation operations. She plays a key role in managing project timelines, team performance, and customer satisfaction to ensure every home restoration meets SERVPRO’s high standards. With a strong focus on operational efficiency and service excellence, Kristen helps drive the success of residential projects from start to finish.

As Mitigation Inspector, Isaiah Turner is responsible for assessing damage and ensuring proper mitigation procedures are followed. His expertise helps protect properties from further damage, ensuring timely and effective restoration.

Nairoxi serves as a dedicated Mitigation Technician at SERVPRO of Fort Walton Beach. Armed with extensive training and hands-on experience, she specializes in mitigating damage caused by water, fire, mold, and other disasters, ensuring properties are restored to their preloss condition.

Rolando is a Mitigation Technician at SERVPRO of Fort Walton Beach. He is an essential part of our emergency response team. He is well versed in demolition and deep cleaning practices. Rolando says that it has been a blessing to be part of the SERVPRO family and to be able to learn something different every day.

Jorge is a Mitigation Technician at SERVPRO of Fort Walton Beach, Jorge is responsible for executing restoration and cleaning projects from start to finish. He has expertise in a wide range of services, including water damage restoration, fire damage restoration, mold remediation, and more. His attention to detail and commitment to quality ensure that each project is completed to the highest standards.

As Asset Protection Manager, Vinnie, our friendly four-legged team member, ensures that assets on job sites are secure. A valuable part of the SERVPRO family, Vinnie brings a sense of calm and security to the team.