Emergency Water Extraction & Structural Drying Services

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  • 24/7 Emergency Water Removal 
  • Advanced Water Inspection, Extraction, and Drying Equipment 
  • Residential and Commercial Water Damage Restoration Near You

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SERVPRO of New London
Our Google Reviews
(860) 443-2222
5.0
(28 reviews)

Trusted Water Extraction and Structural Drying Specialists

From a small pipe leak to catastrophic flooding, water can damage the foundation, floors, and walls of your home or business, not to mention the belongings inside. And mold growth can begin in a couple days.   

There’s not a minute to lose. Quick response can keep a bad, potentially hazardous situation from getting worse. At SERVPRO, water extraction (also known as water removal) is a key part of our water damage restoration process. Using powerful pumps and truck-mounted vacuum units, we can quickly remove hundreds or thousands of gallons of water.  

From there, structural drying begins. Using the latest drying systems, from targeted heat to controlled airflow, we’ll make sure your property is dried to the industry standard to maintain structural stability and avoid further damage.

Why Water Extraction and Structural Drying?

Water extraction is exactly what it sounds like: removing excess water from your home or business after a water emergency like a flood, leak, or backup. Structural drying removes any excess, hidden moisture that has been absorbed by structural components throughout the home.  Water extraction and structural drying are essential to:

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Prevent Mold Growth

Mold can start growing in just 24 to 48 hours. Once that growth begins, spores can spread quickly, leading to health risks and expensive cleanup and restoration.

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Minimize Structural Damage

Standing water can weaken the structural integrity of your home or business. This can make your floors, walls, and ceilings warp, deteriorate, and even collapse. Structural repairs can be extremely expensive and disruptive.

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Prevent Odors

Thoroughly drying your home after water damage will reduce the chances of unhealthy mold and mildew, along with the persistent musty smells that come with them. 

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Preserve Your Belongings

After a water-related event, your furniture, electronics, valuables, and important papers can be damaged or ruined. It’s important to get the contents of your home out of harm’s way.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process  

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.    

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.    

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
28 Reviews
5.0
Leave Us A Review
D J Amor
21 days ago

Our basement and garage was destroyed by the historic 200-year flood that occurred last Sunday In lower Fairfield County. I immediately called ServPro and they came to the rescue, restoring everything perfectly ! They were quick, efficient, and fair priced. I highly recommend this company for your restoration needs!

Randolph Grimes
about 2 months ago

They are very nice to work with!

Marsha Comeau
7 months ago

Baylen, Julio & crew did a great job restoring my basement. I'm very pleased with the quality and professionalism. ServPro also handled everything with the insurance company.

Nina
7 months ago

I just wanna say the experience I had with servpro has been excellent. The two workers that came to my house.Jorge and Mauro were very professional. They arrived on time they cleaned up everything and explained everything they were doing I would definitely recommend Servpro For any mold, remediation needs that you may have.

Janet Lord
7 months ago

Jose and his crew did an outstanding job treating our house in two bathrooms and the kitchen for mold. They were here for three days and were very professional and thorough. They did everything they could to see that this job impacted our daily lives as little as possible and they addressed every concern that we had. We highly recommend Jose, his crew, and SERVPRO of New London.

Ruben Echandy
7 months ago

Amazing job cleaning basement after sewage backup. This team is a delight to work with. They are highly professional, highly skilled, and expedient. Their attention to details is superb.

Lisa Bernier
10 months ago

After our air handler gave out and flooded my special needs daughters room, we turned to Servpro, they came the same night we called Kevin who was amazing arranged the project with fans to dry everything and checking everything thoroughly through the almost two weeks, packed up furniture, they will also bring the furniture back after the repairs, they are the best company to work with, Jose, Dani Mar, Ruth and gerofge, were amazing wrapping and moving the furniture, removing the rug and padding , the walls and ceiling, our family is so appreciative

d g
12 months ago

Jose and Carlos were the idealism of customer service. I was at a doctor's appointment when they arrived at my apartment. I explained i was about 15-20 minutes away and wasn't aware they were coming. They politely replied " We can wait for you, we will clean the apartment so you can have your life restored " I was so overwhelmed.. you don't see customer service like this anymore... Servpro has stepped up in excellent service with outstanding employees like Jose and Carlos.

Chris Zerillo
about 1 year ago

We had water damage from wind-driven rain on our porch and Servpro was the best, from start to finish. They showed up right away and remediated the water damage, isolated the problem, demolished what was necessary, fixed the leak and remodeled everything. It was just like it never happened. The staff was courteous and careful and arrived on schedule for every appointment. We couldn’t be happier with their work. Kudos to Rory, John, Baylen, Eric, Ray and Julio and all the team.

SERVPRO Water Extraction & Structural Drying Knowledge Center

What equipment does SERVPRO use for water extraction?

When it comes to water extraction, SERVPRO technicians have both the very latest and the tried-and-true at their disposal: 

  • Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation. 
  • Infrared cameras find “hidden” water behind walls and ceilings. 
  • Submersible and gas-powered pumps are used for continuous pumping of high-level water. 
  • Truck-mounted and portable extraction units perform efficient water removal. 
After water damage, how long does it take for mold to grow?

It’s important to begin water extraction and drying immediately, since mold growth can begin just 24-48 hours after water was introduced to your home.

What’s a sump pump and what does it do?

A sump pump is a mechanical pump, often placed in a basement or crawlspace, to remove water as it accumulates in a sump pit. As the water level rises, it trips a float switch, turns on the pump, and sends the excess water away from the structure. Sump pumps help keep your basement dry and protect your home from water damage.

How long does water extraction take?

In most residential cases, water extraction takes one to three days. It depends on factors such as: 

  • The water source 
  • The amount of water 
  • How much of the home is affected 
  • Affected materials in the home like carpet, furniture, and drywall
What drying equipment does SERVPRO use?

SERVPRO technicians use industrial-grade dehumidifiers to help prevent secondary water damage like swelling and warping of floors, walls, and furniture. They use high-speed air movers to create airflow across walls, carpets, pads, and furniture, in order to accelerate the evaporation of moisture. Moisture mapping is also used to locate hidden areas that need drying. 

After water removal, how long does it take to dry out a home?

The drying process begins after standing water is removed. Drying typically takes three days to a week. But it can take longer, depending on:  

  • Type of material: wood, drywall, and other porous materials soak up more moisture and take longer to dry.  
  • Humidity levels: the higher the humidity, the longer the drying time.  
  • Saturation level: If the home is heavily saturated, drying will take longer (giving mold a chance to grow).  
Is structural drying needed after a small leak?

The amount of water you see may not be the entire picture. What’s important is not just the amount, but where the water went. A small amount of water that enters a wall, cabinetry, or flooring is often harder to detect and completely dry. Over time, that small amount of moisture can weaken the supporting materials in your home.

Should I open my windows to help with structural drying?

When the outside air is too humid, or the property needs to be kept secure, it’s best to keep the windows closed. In the case of a more humid area, such as Florida, opening windows might increase the drying time. 

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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