Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of New London

Our Google Reviews
(860) 443-2222
5.0
(18 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of New London we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Our four bedroom unit was flooded in every room due to a burst pipe. Within 1 hour of calling SERVPRO of New London they were able to come out, and help repair the water damage. They extracted all the water from our wet carpet, as well as removed our damaged carpets, underlay and joinery. The service provided was very professional, speedy and overall the team who was dispatched did a fantastic job! I highly recommend the services of SERVPRO of New London for water damage restoration.

Brian W.
North Stonington

Greatest team I’ve ever met. Very professional. They work hard and to perfection. These people should be considered an important asset to SERVPRO of New London. Thank you very much !

Josianne J
New London

I had the guys from SERVPRO of New London come and dry out my house due to a burst mains water pipe in my roof. My sheetrock walls , kitchen cupboards and lounge room carpets were completely soaked and water damaged. Most of my house was flooded. The guys from SERVPRO of New London put in a great effort and went above and beyond to reduce my heart ache and my stress.

Marco S.
Pawcatuck

I want to thank SERVPRO of New London , for their fantastic customer service & kindness to myself and my family. We were devastated when we experienced significant water damage to our entire home. It was reassuring to have such a professional, and dedicated team to help us get back in our home. The team was patient while dealing with my belongings & very sensitive to the situation I was in.  Their service was of the highest standard. They were here to help me every step of the way.

Raj G.
West Mystic

“Great job! My kitchen floor tiles look better than originally expected, like brand new. Detailed to perfection!”

Devon S.
Stonington

I have been very impressed with all areas of service i.e. phone call, water damage restoration, cleaning.. etc. Steve was very helpful, took time to inform us of all processes to be done and when they were to be done. Would highly recommend!

Sansone, R
New London

SERVPRO of New London worked in a very timely matter to help us with our emergency water damage. I will be recommending them to anyone I know in need of your services in the future!

Sophia I.
New London

All the workers who did the work at my house were all good, respectful and hard workers. I'm proud to recommend SERVPRO of New London and their workers to my friends and family. Thanks!

Lila B.
New London

A big thank you to SERVPRO of Branford for helping with water damage, Angel and Steven who all worked very professionally and helped answer all my questions. I would recommend this team to anyone who needs work done.

Sara Smith
New London

Our four bedroom unit was flooded in every room due to a burst pipe. Within 1 hour of calling SERVPRO of New London they were able to come out, and help repair the water damage. They extracted all the water from our wet carpet, as well as removed our damaged carpets, underlay and joinery. The service provided was very professional, speedy and overall the team who was dispatched did a fantastic job! I highly recommend the services of SERVPRO of New London for water damage restoration.

Brian W.
North Stonington

Greatest team I’ve ever met. Very professional. They work hard and to perfection. These people should be considered an important asset to SERVPRO of New London. Thank you very much !

Josianne J
New London

I had the guys from SERVPRO of New London come and dry out my house due to a burst mains water pipe in my roof. My sheetrock walls , kitchen cupboards and lounge room carpets were completely soaked and water damaged. Most of my house was flooded. The guys from SERVPRO of New London put in a great effort and went above and beyond to reduce my heart ache and my stress.

Marco S.
Pawcatuck

I want to thank SERVPRO of New London , for their fantastic customer service & kindness to myself and my family. We were devastated when we experienced significant water damage to our entire home. It was reassuring to have such a professional, and dedicated team to help us get back in our home. The team was patient while dealing with my belongings & very sensitive to the situation I was in.  Their service was of the highest standard. They were here to help me every step of the way.

Raj G.
West Mystic

“Great job! My kitchen floor tiles look better than originally expected, like brand new. Detailed to perfection!”

Devon S.
Stonington

I have been very impressed with all areas of service i.e. phone call, water damage restoration, cleaning.. etc. Steve was very helpful, took time to inform us of all processes to be done and when they were to be done. Would highly recommend!

Sansone, R
New London

SERVPRO of New London worked in a very timely matter to help us with our emergency water damage. I will be recommending them to anyone I know in need of your services in the future!

Sophia I.
New London

All the workers who did the work at my house were all good, respectful and hard workers. I'm proud to recommend SERVPRO of New London and their workers to my friends and family. Thanks!

Lila B.
New London

A big thank you to SERVPRO of Branford for helping with water damage, Angel and Steven who all worked very professionally and helped answer all my questions. I would recommend this team to anyone who needs work done.

Sara Smith
New London

About Us

Your Local Restoration Experts in New London, CT

At SERVPRO, we know New London like the back of our hand—from the sea spray on Pequot Avenue to the historic charm of Bank Street. When disaster strikes, whether it's a burst pipe during a winter nor’easter or storm damage from a sudden squall off the Sound, we’re the team your neighbors trust to restore not just your property, but your peace of mind.

We’re not some out-of-town outfit guessing at local conditions. We're proud to be part of this resilient Connecticut community, serving New London and nearby towns with a deep understanding of the unique challenges our coastal homes and businesses face. Salt air corrosion? Icy gutters in January? We’ve seen it all—and fixed it all.

What We Do Best

  • Water Damage Restoration: From flooded basements to leaky roofs, we dry, dehumidify, and restore.
  • Fire and Smoke Cleanup: When the smoke clears, we’re the first call to make it “Like it never even happened.”
  • Mold Remediation: Mold can cause health effects—our certified pros know how to stop it in its tracks.
  • Storm Response: Hurricanes, blizzards, and everything in between—we’re ready 24/7.

Think of our restoration crew like a pit crew for your home: fast, precise, and always prepared. We combine the latest technology with down-to-earth service. We even translate industry terms like “demolition containment” into “Don’t worry, we’ll clean it up and keep the mess out of your living room.”

Why New London Chooses SERVPRO

  • Locally owned, nationally backed.
  • Rapid response when every minute counts.
  • IICRC-certified technicians with real-world experience.
  • Friendly faces who actually pick up the phone.

Life’s messy—sometimes literally. But when chaos hits, you don’t have to face it alone. SERVPRO is here to help New London bounce back, one expertly restored home or business at a time.

Want to see how SERVPRO can restore your space and your peace of mind? Give us a shout—we’re just around the corner.

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John O'Sullivan Jr, John K. O'Sullivan III, Kevin P. O'Sullivan

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.