SERVPRO of Sorrento Valley / University City Commercial Services

We had a wonderful experience working with this team during the restoration of our condo after a devastating fire about a year ago. Rebuilding after something like that can be an overwhelming process, but they made a difficult situation so much easier to navigate. Ryan was especially helpful throughout the entire project. He took the time to explain each step of the process, answer all of our questions, and keep the crews organized and the project moving forward. He was consistently kind, knowledgeable, and attentive, and we really appreciated the care he put into making sure everything was done properly and to a high standard. Sierra was also fantastic when it came to communication. She provided consistent weekly updates, kept us informed of progress, and was always helpful and responsive whenever we had questions. Having people who are not only good at what they do but also genuinely kind, organized, and communicative makes such a difference during a stressful experience. We are so grateful for Ryan, Sierra, and the entire team for helping us rebuild our home. We would absolutely recommend their services to anyone in need of restoration work!

Response to repair work done on condo due to water damage by Servo of Sorrento Valley. The final repair work was well done by their schedule workers. They did their work in a professional manner and kept the work areas clean as possible. Project Manager Xochitl Mrecardo did her best to keep us informed of the project status. I really appreciated her effort.

Oscar was terrific. Friendly, professional, communicative. He came up to our home in RB to replace the ceiling in our bathroom, after it was damaged due to a leaking roof. Oscar was the best!

Simply the best! Fortunately my insurance carrier selected SERVPRO in Orange County following a $100,000 water intrusion claim. From the beginning, the SERVPRO team was efficient, thorough, and supportive. As the work processes, they continue to be an outstanding company I recommend with confidence and gratitude.

Gilbert & Johnathan arrived as scheduled and were very quick and courteous. They did a professional job and left the affected area clean.

Nothing but praise for Valente Hernandez and his crew. He kept in communication and thoroughly answered our questions. He treated our concerns with respect and understanding. The drying and demolition were expertly done under his supervision. If Valente is representative of ServPro, it is an excellent company to work with. We highly recommend ServPro.

I wanted to take a moment to thank Gilbert Aguilar for the excellent moisture inspection at my property on 1OCT2026. Your professionalism and thorough approach were impressive. The details you provided was clear and helpful, highlighting key concerns and practical recommendations. I particularly appreciated the way you explained your findings in clear terms, making it easy for me to understand the implications and necessary next steps. I will gladly recommend your services to others. Thank you!

Thank you to the SERVPRO Team. I can't stress the importance of communication and they have gone above and beyond to communicate at every step, especially with a newborn at home. Thank you to Manny, Isabella, Leticia, and Vanessa…you have been awesome at keeping me informed and I appreciate it.