Meet Our Team
All it takes is one call to SERVPRO of North Highlands / Rio Linda. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![Troy J. Voss Sr., team member at SERVPRO of North Highlands / Rio Linda]()
Troy J. Voss Sr.
Troy Sr. is an Owner at SERVPRO of North Highlands / Rio Linda. Troy Sr. Holds IICRC certifications for water restoration, smoke restoration, fire restoration, applied structural drying, and applied microbial remediation. This knowledge allows for him to properly support and guide his employees with a hands-on approach of on-the-job training.
Troy came to be the owner of a SERVPRO in 2012. Moving on from 24 years in the printing industry where his forward drive placed him in the position of Electronic Pre-press Supervisor/Manager. He enjoys the feeling of helping others which largely affected his choice in SERVPRO, where he could apply his management, training, home renovation, and maintenance experience to helping others in times of need. During his off time he enjoys camping with his family.
![Jannel Voss, team member at SERVPRO of North Highlands / Rio Linda]()
Jannel Voss
Jan has been an Owner at SERVPRO of North Highlands / Rio Linda since we opened in 2012. She has also been a co-owner at Foothill Skate Inn, in Sacramento, for over 30 years. Jan is highly educated and experienced in employee management.
![Eleanor Garcia, team member at SERVPRO of North Highlands / Rio Linda]()
Eleanor Garcia
Eleanor is a Sales Marketing Representative at SERVPRO of North Highlands / Rio Linda and has been with us for 4 years. Eleanor’s strong attention to detail and listening skills make her a highly motivated SMR and a valued team member. Eleanor works closely with Jet Blue Airlines and volunteers in her community when possible.
![Sara Sotomayor, team member at SERVPRO of North Highlands / Rio Linda]()
Sara Sotomayor
Sara is a Sales Marketing Representative at SERVPRO of North Highlands / Rio Linda and has been with us for nearly 3 years. Sara’s high energy and drive to succeed have made her a great asset to our sales team and a valued team member. Along with being a valued sales team member, she is also IICRC certified in water restoration. Sara’s most recent accomplishment was bringing a beautiful baby girl into this world and into our Franchise.
What our
customers are saying
Extremely impressed with Troy. Provided me with a honest and thorough inspection of my home. No pressure, no gimmicks, no sales tactics. Just old fashioned honesty and integrity.
Troy came to inspect an inside wall, provided education and advice. Personable, professional and very knowledgeable. Thank you ServPro!
Troy Jr. responded quickly to my concerns and provided me with documentation to support the need for smoke remediation. Florina and her crew did an amazing job cleaning and making our rental like new again.
Arturo and Troy are true professionals Theyresponded immediately and were very helpful.v My water damaged was minimal due to their quick action and high powered equipment. My calls were promptly responded to. They came out daily to make sure the drying out was going well. You are in excellent hands with this company- they take pride in their work.
Troy sent Arturo and his crew out to our project right away. They were prompt and professional. They hauled away all the fire damage like it never happened.
I had an excellent experience with Servpro of North Highlands! The owner arrived the same day I called, which was incredibly timely and convenient. He was professional, courteous, and thorough in assessing our issue. Although he couldn’t resolve our problem directly, he recommended a solution and followed up the very next day as promised. His responsiveness and kindness made a big impression. I highly recommend Servpro of North Highlands for their outstanding service and dedication to customer care!
They did an incredibly thorough job packing up our house. The crew were very polite and worked very efficiently. I definitely appreciated their hard work on getting our house ready for construction.
Excellent service from SERVPRO of North Highlands/Rio Linda... They (SERV PRO) were prompt returning calls and texts, the estimates were spot on( no hidden fees) Very professional staff as well as personable, thank you, Arturo, you are the best! I would use this company again, if needed, in a heartbeat! I will note, before closing, that I did pay a 3 percent on-line payment service fee to pay the invoice on line, but in my experience over the years, this is a standard additional fee for many companies , especially local smaller businesses. The fee was small and I still had the option to pay by personal check or cash. Everything was explained to me before I made the choice that worked for me. Again, I would highly recommend this company! Thank you again Arturo! Ed K.
Servpro recently performed mold remediation work on my kitchen and entry way due to my refrigerator’s waterline leak. The effort, led by restoration specialist, Arturo, quickly set up a temporary containment structure in the affected areas (see photos), removed the damaged kitchen flooring/baseboards and an entryway drywall section, and eliminated mold near the refrigerator and entryway drywall. He also coordinated the post-mold mitigation air quality testing with a third-party site surveillance technician. Finally, Arturo set up and took down the large air mover and drying equipment and cleaned up the hazardous material. I appreciate Servpro’s experience and thorough, efficient processes, along with Arturo’s professionalism, so I could use my kitchen safely again. I highly recommend Servpro’s restoration services.
About Us
Did you ever wish to be a superhero when you were young? I’m sure many did at some point in their youth, but very few get to feel like they achieved that childhood wonder.
Troy J. Voss Sr. is the owner and face of SERVPRO of North Highlands / Rio Linda and he took the leap to make that dream a reality. He spent 24 years in the printing industry gaining the position of Electronic Pre-press Supervisor/Manager, but times were changing. The industry was moving away from print and everyone was focusing on becoming more eco-friendly. He saw this as nothing more than an opportunity.
He revisited that dream of becoming a Hero and made it a reality.
We need three basic necessities to survive; water, food, and shelter. A structure damage or loss takes one third of that away from a person or business, and he strived to understand and conquer that stress along with his customers. He wouldn’t stop pushing until he really did deliver our SERVPRO tagline, “Like it never even happened.”
He injected the same level of enthusiasm into the staff here a SERVPRO of North Highlands / Rio Linda. Every person on this staff follows his example, striving to be the Hero that Troy J. Voss Sr. believes every person is capable of being.
Be it fire, water, mold, bio, rain, sleet, snow, or that Holiday (that you may find yourself surprised to see the owner of the company right along with his staff) that no one else was willing to work. The work of a Hero comes any day at any time, and we are always ready, Hero Ready!
Do you need a Hero? Perhaps you are ready to be a Hero? Maybe you just have a quick question? Whatever it may be don’t hesitate to give us a call at 916-991-1522! We’re always open, and we always answer!
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.