Emergency Water Extraction & Structural Drying Services

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  • 24/7 Emergency Water Removal 
  • Advanced Water Inspection, Extraction, and Drying Equipment 
  • Residential and Commercial Water Damage Restoration Near You

Here to Help® 24/7

SERVPRO of Mountain View, Los Altos
Our Google Reviews
(650) 770-2992
4.9
(166 reviews)

Trusted Water Extraction and Structural Drying Specialists

From a small pipe leak to catastrophic flooding, water can damage the foundation, floors, and walls of your home or business, not to mention the belongings inside. And mold growth can begin in a couple days.   

There’s not a minute to lose. Quick response can keep a bad, potentially hazardous situation from getting worse. At SERVPRO, water extraction (also known as water removal) is a key part of our water damage restoration process. Using powerful pumps and truck-mounted vacuum units, we can quickly remove hundreds or thousands of gallons of water.  

From there, structural drying begins. Using the latest drying systems, from targeted heat to controlled airflow, we’ll make sure your property is dried to the industry standard to maintain structural stability and avoid further damage.

Why Water Extraction and Structural Drying?

Water extraction is exactly what it sounds like: removing excess water from your home or business after a water emergency like a flood, leak, or backup. Structural drying removes any excess, hidden moisture that has been absorbed by structural components throughout the home.  Water extraction and structural drying are essential to:

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Prevent Mold Growth

Mold can start growing in just 24 to 48 hours. Once that growth begins, spores can spread quickly, leading to health risks and expensive cleanup and restoration.

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Minimize Structural Damage

Standing water can weaken the structural integrity of your home or business. This can make your floors, walls, and ceilings warp, deteriorate, and even collapse. Structural repairs can be extremely expensive and disruptive.

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Prevent Odors

Thoroughly drying your home after water damage will reduce the chances of unhealthy mold and mildew, along with the persistent musty smells that come with them. 

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Preserve Your Belongings

After a water-related event, your furniture, electronics, valuables, and important papers can be damaged or ruined. It’s important to get the contents of your home out of harm’s way.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process  

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.    

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.    

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
166 Reviews
4.9
Leave Us A Review
Dennis Reiter
24 days ago

We had an outstanding experience working with this company on a larger commercial project. From start to finish, their level of professionalism, communication, and organization was exceptional. This was a multi-day project that required a great deal of coordination, and their team handled everything flawlessly. A special shoutout to Edward (Eddie), the Marketing Manager, as well as Tuan and his entire team. Everyone was incredibly hardworking, diligent, thorough, and clearly took great pride in their work. They kept us informed throughout the entire process, worked extremely well with our team, and made what could have been a complicated project feel seamless. The final results were immaculate, and we could not have been more pleased with the quality of their work and attention to detail. We will absolutely continue our relationship with them for years to come. For any cleanup or restoration needs, these are the guys you want to call. Highly recommended!

Chad Power
28 days ago

Toan and team did an amazing job in cleaning up our mold issue! They were on time and worked quick to start the drying process and identify the source! Would for sure recommend them to anyone!

Susan Bothwell
about 1 month ago

We were initially referred to Servpro years ago to address a rat infestation in our attic. The SERVPRO team did an amazing job of cleaning and sanitizing the area and we have not had issue since!!! Recently, we again contacted SERVPRO to demolish a rat infested shed and to clean up and sanitize the surrounding area as well as throw garbage and wood from my father's old workshop & carport. Edward (Eddy H) arrived to assess our job & provide a quote. He was extremely professional and friendly and the quote was very reasonable for the job at hand. While walking the job site, he kindly offered to "throw in" a power washing of the workshop interior!!! WOW ... I was so grateful for this!!! Sergio, the crew lead, arrived the first day, of a 4-day job, smiling, friendly and enthusiastic. He was so easy to talk to and work with. The crew was hard working and thorough and the final result was beyond our expectations. We are SO grateful!!! We would highly recommend SERVPRO for any type of clean-up you might have. Don't hesitate to give them your toughest jobs. They'll treat you well and get the job done!!!

Lyndi
about 1 month ago

We had Toan over to help with our kitchen water leaking issue. He has been super professional and easy to communicate with. He fixed our issue very quickly. I’d highly recommended Toan and ServPro.

Hanna Harrush
about 2 months ago

Edward was fantastic from start to finish. He was incredibly professional, responsive, and helpful throughout the entire process. Within less than 24 hours, he came to inspect the issue, confirmed that it was mold, and arranged for everything to be taken care of the very next morning. He communicated clearly, answered all our questions, and made the entire process quick and easy. We’re very grateful for the excellent service and highly recommend Edward and his team!

Carla Dutra
about 2 months ago

These guys are the real deal! Getting home to a flooded home after a 3 week Europe vacation was no fun. They made me feel better about this unfortunate situation. My home was thoroughly cleaned and disinfected, fully prepared for the reconstruction!

Trang Pham
2 months ago

Tuan was very thorough and efficient to help us clean and disinfect our water sewage overflow in the entire house. We are so grateful especially with a 12 week old baby and toddler!

Dari Shalon
3 months ago

Ed and his team did an exceptional job managing the damage done by a water leak. Communication was excellent, the work was highly professional and thorough with a total focus on customer satisfaction. They really went above and beyond. Highly recommended!

Kunfan Cheng
3 months ago

We discovered mold on one of our bedroom ceilings and called them out. On the first day, Edward came by to inspect. Because he couldn't identify the root cause just by looking around, he offered to bring a technician back the next day to check the attic space at no extra cost. They arrived right on time the second day, and after a thorough check, everything looked good. Edward suggested they return to wipe and sanitize the mold for now and observe it—again, at no cost. On the third day, they came back and completely cleaned it up. Edward is incredibly friendly. To be honest, I got quotes from several places, and he was the only one who actually offered to climb into the attic to find the real issue. I really appreciate their thoroughness and highly recommend their work!

SERVPRO Water Extraction & Structural Drying Knowledge Center

What equipment does SERVPRO use for water extraction?

When it comes to water extraction, SERVPRO technicians have both the very latest and the tried-and-true at their disposal: 

  • Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation. 
  • Infrared cameras find “hidden” water behind walls and ceilings. 
  • Submersible and gas-powered pumps are used for continuous pumping of high-level water. 
  • Truck-mounted and portable extraction units perform efficient water removal. 
After water damage, how long does it take for mold to grow?

It’s important to begin water extraction and drying immediately, since mold growth can begin just 24-48 hours after water was introduced to your home.

What’s a sump pump and what does it do?

A sump pump is a mechanical pump, often placed in a basement or crawlspace, to remove water as it accumulates in a sump pit. As the water level rises, it trips a float switch, turns on the pump, and sends the excess water away from the structure. Sump pumps help keep your basement dry and protect your home from water damage.

How long does water extraction take?

In most residential cases, water extraction takes one to three days. It depends on factors such as: 

  • The water source 
  • The amount of water 
  • How much of the home is affected 
  • Affected materials in the home like carpet, furniture, and drywall
What drying equipment does SERVPRO use?

SERVPRO technicians use industrial-grade dehumidifiers to help prevent secondary water damage like swelling and warping of floors, walls, and furniture. They use high-speed air movers to create airflow across walls, carpets, pads, and furniture, in order to accelerate the evaporation of moisture. Moisture mapping is also used to locate hidden areas that need drying. 

After water removal, how long does it take to dry out a home?

The drying process begins after standing water is removed. Drying typically takes three days to a week. But it can take longer, depending on:  

  • Type of material: wood, drywall, and other porous materials soak up more moisture and take longer to dry.  
  • Humidity levels: the higher the humidity, the longer the drying time.  
  • Saturation level: If the home is heavily saturated, drying will take longer (giving mold a chance to grow).  
Is structural drying needed after a small leak?

The amount of water you see may not be the entire picture. What’s important is not just the amount, but where the water went. A small amount of water that enters a wall, cabinetry, or flooring is often harder to detect and completely dry. Over time, that small amount of moisture can weaken the supporting materials in your home.

Should I open my windows to help with structural drying?

When the outside air is too humid, or the property needs to be kept secure, it’s best to keep the windows closed. In the case of a more humid area, such as Florida, opening windows might increase the drying time. 

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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