Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Hollywood Hills / Los Feliz
Our Google Reviews
(323) 667-3100
5.0
(48 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
48 Reviews
5.0
Leave Us A Review
Joey Abram
6 months ago

My mother in law worked with Rafi, and had an exceptional experience! She mentioned their team was very professional, did a great job with the mold remediation provided, and overall impressed with the service delivery efforts. Thank you Rafi and team.

Raymond Fouladian
7 months ago

I highly recommend SERVPRO of Hollywood Hills/Los Feliz. Raffi came to my home and helped resolve my mold issue quickly and for far less than I expected. What really stood out was his honesty, he did not try to oversell unnecessary services, which I really appreciated. Raffi and his team were professional, knowledgeable, and easy to work with throughout the process. I would absolutely recommend them to anyone in need of mold or other remediation services.

Veronica Eastling
7 months ago

Raffi and his ServPro team was top notch from the get go! My partner and I were evacuees from the January 2025 fires and relocated five times. So blessed our house survived, recently returning home. The week before returning home we realized that aside from only two small side tables, the move back home would be physically daunting. Our insurance adjuster referred three contractors to assist us with our move. My calls to the alternate contractors immediately went to voicemail, but I immediately reached Raffi's assistant who was extremely courteous and efficient, asking for all the necessary information and very soon after, I received a call from Raffi. Despite the very short notice, Raffi was fortunately able to fit our move into his schedule. Raffi also provided me with several boxes, packing paper & tape in advance when he arrived for the initial walk-thru. And then when his team arrived in the day of the move, they were so quick packing up our entire 2-bedroom apartment and so careful as well with all our breakables and more precious items -- I've moved crisis country as well as to & from Asia, and never have I experienced such efficiency, proficiency, attention to being careful with breakable, precious items, so trustworthy and all with such amazing professionalism! And that includes the unpacking of all of our kitchen items, etc! Plus the crew was extremely friendly and easygoing, willing to go the extra mile, removing all manner of refuse from all the unpacking. I would highly recommend Raffi and his team for your next move and/or any of your remediation needs, they are the best of the best!

Parvin Parineh
8 months ago

Raffi and his team are the best! We've reached out to them on a few unfortunate occasions (roof leak, mold issue in bathroom, etc.) and they've always been extremely responsive, kind, efficient and helpful. They assess the situation, communicate well and with transparency, take care of the problem quickly, and all with reasonable pricing. Water intrusion, damage and mold are never fun but you can have peace of mind knowing Raffi is trustworthy and cares to help, he honestly goes the extra mile every time to ensure full satisfaction! I will always use them going forward and highly recommend them to anyone needing their services.

Barak Lock & Security Solutions LLC
8 months ago

I had an excellent experience working with Rafi and his team at Servpro of Hollywood. From the very first interaction, their customer service stood out—clear communication, fast response times, and a genuine effort to make a stressful water damage situation manageable. Joann, one of their managers, was especially professional and organized throughout the process. She made sure everything was explained clearly, timelines were followed, and no details were overlooked. It’s rare to find a team that combines strong technical knowledge with such a high level of care and professionalism. Their expertise in water damage mitigation and construction repair is obvious. The issue was handled efficiently, correctly, and with long-term results in mind—not shortcuts. The job was done right, and the follow-through was just as solid as the initial response. If you’re looking for a company you can truly trust for water damage restoration and construction work, Servpro of Hollywood delivers on every level. Highly recommended.

John Troll
8 months ago

Our home was not completely destroyed in the Pacific Palisades fire but it required both interior and exterior remediation. We used Servpro of Hollywood Hills/Los Feliz (Raffi Kitsinian - excellent!). We cannot recommend them highly enough. They were professional, informative and detailed orientated. They explained the process, provided a detailed estimate and delivered on time and budget. In fact, they went above and beyond what was expected of them. During the entire process there was never any issue that they did not address. As noted, we highly recommend them, especially Raffi. They did a fantastic job.

Max Aaronson
8 months ago

Servpro assisted me with a restoration effort I needed. From start to finish they handled everything incredibly professionally and efficiently. Both the management team and on the ground team were excellent and communication was stellar. I highly recommend Raffi and his team!

CAG
9 months ago

Had an amazing experience with this Servpro and the owner himself immediately responded to a concern, and came out to my house in OC within 24 hours. He conducted some tests and gave his expert opinion right on the spot. I really appreciated his knowledge and service and they definitely have a lifetime customer with us.

GG D
9 months ago

Raffi and his team were my rocks after the Palisades fire in Southern California. My home remained standing with only mild structural damage, but every inch of it was marinated in smoke. An enormous, overwhelming amount of work was necessary to remediate and repair my home and its contents. I needed a company that had a broad array of skills to meet the many demands of the project. Equally as important, I needed a provider like Raffi who is honest and straightforward—because it’s really difficult to know what you should do and there is a lot of misinformation flying around after a fire. In addition to being extraordinarily capable and multi-talented, Raffi and his team were superb communicators, keeping me apprised every step of the way and available to me on a moment’s notice for any questions or to let me know about any unexpected developments. They also worked very closely with my insurer to be certain that required things were reimbursed. I am extremely fortunate to have found Raffi and the Team at Servpro and recommend them completely.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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