Meet Our Team
Here to Help® 24/7
SERVPRO of Hollywood Hills / Los Feliz
Joann Hermiz
As a Construction Project Manager, at SERVPRO Hollywood Hills/Los Feliz Joann Hermiz leads reconstruction projects with a focus on efficiency, quality, and clear communication. With a strong background in construction management and restoration, she oversee every stage of the process—from initial estimates and scheduling to subcontractor coordination and final project delivery.
Joann works closely with property owners, insurance adjusters, and our SERVPRO team to ensure each project runs smoothly and meets the highest standards. Known for her problem-solving skills and hands-on approach, Joann is dedicated to helping clients restore their homes and businesses quickly and with confidence.
John Gamburian
As a Restoration Project Manager, at SERVPRO Hollywood Hills/Los Feliz, John Gamburian brings leadership, expertise, and a strong commitment to guiding projects from start to finish. With years of experience in restoration and project management, John coordinates teams, resources, and timelines to ensure every job is completed efficiently and with the highest level of quality.
John works directly with homeowners, business owners, and insurance representatives to provide clear communication and seamless project execution. His detail-oriented approach and problem-solving skills help clients feel supported and confident throughout the restoration process.
Dedicated to customer satisfaction, John takes pride in helping clients get back to normal after unexpected disruptions.
Luis Zamora
As a Restoration Technician at SERVPRO Hollywood Hills/Los Feliz, Luis, specializes in mitigating water, fire, mold damage and restoring properties to their preloss condition. With training in industry best practices and the latest restoration technology, he handles everything from water extraction and drying to monitoring moisture levels and ensuring thorough cleanup.
Known for a strong work ethic and attention to detail, Luis works closely with the team to deliver fast, reliable service when clients need it most. Whether responding to an emergency call or following through on the final steps of a restoration project,he is committed to providing exceptional care and peace of mind to homeowners and business owners alike.
Alfonso Zamora
As a Crew Chief at SERVPRO Hollywood Hills/Los Feliz, Alfonso plays a key role in helping property owners recover from water, fire, and mold damage. Trained in industry standards and safety protocols, he assists with cleanup, mitigation, and restoration to ensure every project is completed efficiently and with care.
Alfonso, is known for his strong work ethic, attention to detail, and dedication to providing excellent service in difficult situations. By working hands-on in the field, Alfonso helps bring comfort and peace of mind to clients during the restoration process.
Cristian Velasquez
As a Restoration Technician at SERVPRO Hollywood Hills/Los Feliz, Cristian is trained to handle water, fire, and mold damage with skill and care. With IICRC certification and hands-on field experience, he assists in every stage of the restoration process—from initial cleanup and mitigation to final project completion.
Known for his strong work ethic, reliability, and attention to detail, Cristian works closely with the team to ensure each job is done right. He takes pride in helping homeowners and businesses recover quickly and safely after unexpected damage.
Roberto Gonzalez
As a Crew Chief at SERVPRO Hollywood Hills/Los Feliz Roberto leads restoration teams with expertise and precision, ensuring each project is handled safely and efficiently. IICRC certified in Water Damage Restoration, Applied Structural Drying, he applies industry best practices to deliver high-quality results on every job.
In this role, Roberto oversees technicians on-site, coordinates job progress, and communicates with clients to provide peace of mind throughout the restoration process. Known for his leadership, problem-solving skills, and commitment to customer satisfaction, Roberto takes pride in helping homes and businesses recover after water, fire, or mold damage.
John Wilson
As a Crew Chief at SERVPRO Hollywood Hills/Los Feliz, John combines technical expertise with strong leadership to ensure every restoration project runs smoothly from start to finish. IICRC certified and highly experienced in water, fire, and mold restoration, he leads jobsite teams with efficiency, precision, and a commitment to excellence.
John takes charge of coordinating daily operations, mentoring technicians, and maintaining direct communication with clients and project managers. Known for staying calm under pressure and finding solutions to complex challenges, he brings confidence and reassurance to property owners during times of crisis.
With a dedication to both quality workmanship and outstanding customer service, John plays a vital role in SERVPRO Hollywood Hills/Los Feliz reputation as the trusted leader in restoration.
Salvotore Cimone
Salvatore is a dedicated Restoration Technician at SERVPRO Hollywood Hills/Los Feliz, bringing energy, precision, and care to every project. IICRC certified in Water Damage Restoration / Fire & Smoke Restoration / Mold Remediation, he specialize in helping homes and businesses recover quickly after unexpected damage.
From water extraction and structural drying to fire cleanup and mold remediation, Salvatore takes pride in tackling tough jobs with a positive attitude and attention to detail. Known by both teammates and clients for his reliability and willingness to go the extra mile, Salvatore makes a stressful situation easier by ensuring every step of the restoration process is handled the right way.
Passionate about making a difference, Salvatore is proud to be part of the SERVPRO Hollywood Hills/Los Feliz team that helps restore comfort, safety, and peace of mind for the community.
Wendy Cuadra
As a Job File Coordinator at SERVPRO Hollywood Hills/Los Feliz, Wendy plays a critical role in keeping restoration projects organized and running smoothly. With a sharp eye for detail and strong organizational skills, she manages all project documentation, track job progress, and ensure accurate communication between clients, field teams, and project managers.
Wendy excels at coordinating schedules, verifying insurance paperwork, and maintaining compliance, making sure each project stays on track from start to finish. Known for her proactive approach and problem-solving mindset, Wendy keeps operations efficient while supporting both the field team and clients every step of the way.
By combining precision, communication skills, and dedication, Wendy helps SERVPRO Hollywood Hills/Los Feliz deliver seamless restoration services and outstanding customer experiences.
Marcos Mas Lopez
When disaster strikes, Marcos is on the front lines. As a Restoration Technician at SERVPRO Hollywood Hills/Los Feliz he combines technical expertise with a hands-on, problem-solving approach to bring homes and businesses back to life.
Known for staying calm under pressure and tackling challenges head-on,Marcos approaches every job with precision, efficiency, and a genuine care for the people affected. From water extraction and structural drying to fire damage cleanup, he ensures that every detail is handled correctly, every time.
Passionate about making a difference, Marcos thrives on helping clients recover quickly, turning stressful situations into smooth, reliable restoration experiences.
Marie Gutierrez
As the Office Manager at SERVPRO Hollywood Hills/Los Feliz, Marie is the organizational backbone of the team, ensuring that operations run smoothly and efficiently every day. With a keen eye for detail and exceptional leadership skills, she coordinates office processes, manage administrative tasks, and support both field teams and clients to create a seamless restoration experience.
Marie excels at keeping projects on track, handling scheduling, overseeing documentation, and ensuring compliance, all while fostering a positive and productive office environment. Known for her problem-solving mindset and ability to anticipate needs, Marie keeps the office running like a well-oiled machine—even during high-pressure restoration projects.
Dedicated to both the team and clients, Marie plays a critical role in delivering SERVPRO’s promise of fast, professional, and reliable service.
Liz Kitsinian
As the Owner of SERVPRO Hollywood Hills/Los Feliz, Liz Kitsinian oversees the financial, marketing, and business operations of the company, ensuring that every aspect of the business runs efficiently and strategically. With a sharp financial acumen, she manages budgets, monitors performance metrics, and ensures that resources are allocated effectively to support both field operations and growth initiatives.
On the marketing side, Liz leads brand development, community engagement, and lead generation efforts, leveraging both digital campaigns and local partnerships to strengthen SERVPRO’s presence and reputation. Her hands-on approach to business operations ensures seamless coordination between office administration, field teams, and client services.
Known for her leadership, strategic thinking, and commitment to excellence, Liz plays a pivotal role in driving SERVPRO Hollywood Hills/Los Feliz growth while maintaining the highest standards of service and customer satisfaction.
As Owner, Liz leads with energy, experience, and a no-nonsense approach to solving problems. Liz is passionate about creating results-driven solutions while keeping clients informed, confident, and cared for every step of the way.
Outside of restoration, she focuses on building a strong team culture and making a positive impact in the local community.
What our
customers are saying
Had a mid day water leak emergency..... I called these guys first since they came recommended from a friend, my call was answered on the first ring by a gentlemen named Rafi..... he immediately put my mind at ease and assured me his crew would arrive within an hour, just like clock work his crew arrived and took care of my water leak and all other necessary clean up and work.
Super professional and courteous, I will be using these guys and recommending them to everyone I know.
Hard to find honest and on time people to do work for you these days, these guys surpassed my expectations.
Thanks again.
Had a mid day water leak emergency..... I called these guys first since they came recommended from a friend, my call was answered on the first ring by a gentlemen named Rafi..... he immediately put my mind at ease and assured me his crew would arrive within an hour, just like clock work his crew arrived and took care of my water leak and all other necessary clean up and work.
Super professional and courteous, I will be using these guys and recommending them to everyone I know.
Hard to find honest and on time people to do work for you these days, these guys surpassed my expectations.
Thanks again.
We had a flood at my house late September due to a burst pipe underground. I contacted SERVPRO Hollywood Hills, and immediately Raffi came to my house and assessed the damage. Within hours Raffi and his amazing staff began to salvage my personal property and started the clean up process. Although dealing with the insurance was a major hassle, however SERVPRO made the experience as pleasant as it could be!
I would not hesitate to refer them to anyone who needs their services!
I wish I can give them 10 Stars! Nothing but positive things to say about the crew from SERVPRO Hollywood Hills. our house suffered water damage from a recent rain storm and they responded immediately containing the damage and mitigating it. The supervisor Raffi is very knowledgeable and polite and was very thorough, professional and meticulous in his approach. I will highly recommend them to all my friends and family! They get the job done!!!!!
Wow! Raffi was unbelievable! He came out to asses my situation and when he realized there was really nothing he could do for my problem, (after actually taking the time to identify the issue and offer possible solutions), he left without charging me a cent. This is a reputable person who I will recommend to anyone who has water damage issues. Thank you again Raffi for your time!
David Jessen
Thank you Raffi and the entire team at SERVPRO! Our building caught on fire and as you can imagine, it was an incredibly stressful situation. Raffi came in right away and provided so much personal care, professionalism and assistance throughout the entire process. He addressed my health concerns and accommodated my requests without batting an eye. Arlene and the rest of the team came in, carefully packed everything in my home, cleaned it on site, and returned it all exactly how they found it. I was amazed and impressed! It was a well oiled machine, thoughtfully coordinated and efficient. Thank you to everyone who made this experience easier every step of the way!
I am taking the time out of my schedule for the specific purpose of drawing attention to the exceptional service provided by one of your Franchises, SERVPRO of Hollywood Hills/Los Feliz. We are not strangers to reconstruction so were somewhat cynical having to face reconstruction after unexpected water damage to the entire first floor of our home. As unexpected as the damage was so was our experience with SERVPRO. From the first day to completion, the service was EXCEPTIONAL. The entire staff, crew, & service people were courteous and kind. They were understanding and patient, reliable & responsible. Every one of them went out of their way to make the situation as easy as possible for us under the circumstances. Everything was explained clearly and more importantly, carried out exactly as promised. We were extremely impressed with the way they all worked together, as a team, which I believe is a contributing factor why everything went so smoothly. We attribute this to Mr. Meroujan Kitsinian. The manner in which he directs his team and deals with situations is quite impressive. He seems to possess a special skill that allows him to extract the highest performance from his team. This is observable in his team’s response and the high quality of work they produce. We especially appreciated the immediate responses to our telephone calls and Mr. Kitsinian’s commitment to our project. Being able to lessen the impact of an unfortunate circumstance is truly EXCEPTIONAL. Thank you for your time and thank you for SERVPRO of Hollywood Hills/Los Feliz.
Great Job SERVPRO! Thank you, from all of us at Payless Shoe Source :)
Great service and communication during the entire fire clean-up!
About Us
SERVPRO of Hollywood Hills / Los Feliz
Locally Owned. Nationally Backed. Here to Help® 24/7.
When disaster strikes your home or business, you need a restoration company you can trust—one that responds quickly, works professionally, and understands the urgency of getting life back to normal. At SERVPRO of Hollywood Hills / Los Feliz, we specialize in water, fire, and mold damage restoration throughout the greater Los Angeles area.
Owned and operated by Raffi and Liz Kitsinian, our franchise is deeply rooted in the Hollywood Hills, Los Feliz, and Central Los Angeles communities. With years of hands-on experience and a commitment to customer care, our team has earned a reputation for professionalism, integrity, and reliability.
Our Mission
Our mission is simple: to restore your property and peace of mind—quickly, safely, and completely.
Every loss is personal, and every situation unique. That’s why our IICRC-certified technicians treat each job with the same care and precision as if it were their own property. From the first emergency call to the final walkthrough, we guide our clients through every step of the restoration process.
Our Services
At SERVPRO of Hollywood Hills / Los Feliz, we provide a full range of cleanup and restoration services for residential and commercial properties:
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Water Damage Restoration – Rapid water extraction, structural drying, and moisture control to prevent secondary damage.
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Fire & Smoke Damage Restoration – Complete cleanup, odor removal, and rebuild services after fire or smoke events.
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Mold Inspection & Remediation – Safe and thorough removal of mold with containment and air filtration to protect indoor air quality.
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Storm & Flood Damage Cleanup – Fast response after heavy rain, wind, or storm events to minimize structural impact.
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Commercial Cleaning & Restoration – Customized service plans for offices, retail spaces, property managers, and HOAs.
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Construction & Reconstruction Services – From mitigation to rebuild, we handle projects from start to finish.
We’re honored to serve the vibrant neighborhoods of:
Hollywood Hills, Los Feliz, East Hollywood, and Greater Los Angeles.As a locally owned and operated SERVPRO franchise, we understand the unique needs of Southern California properties—from hillside homes to historic buildings—and we bring specialized expertise to every job.
?? Call us today
?? Visit: www.SERVPROhollywoodhillslosfeliz.com
?? Proudly serving Hollywood Hills, Los Feliz, and surrounding Los Angeles communities.
