SERVPRO of Chino / Chino Hills

Extremely thankful to the chino team! I had a burst water line and didn't know what to do. I had a lot of questions and concerns and thankfully Fernando was able to answer everything and reassure me Kevin was the supervisor who managed the demo teams and they did a great job during demo. Everyday they left the house clean before leaving

Thank you to Fernando from Servpro. He was extremely helpful during the water damage that occurred at my house! I went ahead with the reconstruction team at Servpro. I was informed throughout the entire steps Felipe and Kevin Did an excellent job during the remediation

We recently experienced a fire at our home, and thankfully it was our first time ever dealing with something like this. The SERVPRO team from Chino, sent by our insurance company, was extremely helpful and made a difficult situation much easier for us. A big thank you to the General Manager, Ferdinand, for guiding me throughout the entire process and keeping me informed every step of the way. His communication and support were greatly appreciated. Kevin D. was also very kind and helpful. He did a great job guiding the technicians and making sure everything was handled properly. Thank you to Ferdinand, Kevin D., and the entire SERVPRO team for your professionalism, communication, and support during such a stressful time. I truly appreciate everything you did for our family and would definitely recommend your team.

(Translated by Google) Excellent service from SERVPRO. Fernand, the manager, was very professional, attentive, and kept a close eye on the entire project. The technicians Juan, Kevin, Deallen, and Reginald did an excellent job with the remediation; they were always respectful, hardworking, and very careful with our house. Many thanks to the entire team for their great work! (Original) Excelente servicio de SERVPRO. Fernand, el gerente, fue muy profesional, atento y estuvo pendiente de todo el trabajo. Los técnicos Juan, Kevin, Deallen y Reginald hicieron un excelente trabajo con la remediación, siempre fueron respetuosos, trabajadores y muy cuidadosos con nuestra casa. ¡Muchas gracias a todo el equipo por su gran trabajo!

I honestly don’t know where to begin. After having a major fire at our home, we were completely overwhelmed and didn’t know what the next steps were going to look like. Losing part of your home to a fire is something you can’t really prepare yourself for, and the process can be stressful from every direction. Fernando the manager was one of the biggest reasons we felt comfortable throughout the entire process. From our first interaction with him, he was calm, professional, and extremely knowledgeable. He never made us feel rushed, and whenever we had questions, he took the time to actually explain what was going on instead of just giving us a quick answer. He was also very hands-on and continued checking in on the project rather than simply sending his crew out and disappearing. What I appreciated most about Fernando was that he seemed to genuinely care about doing the job correctly. He paid attention to the little things, communicated with us about what the crew was doing, and made sure we understood what to expect next. During a situation where there is already so much uncertainty, having someone like that overseeing the project made a huge difference. Kevin was very thorough and seemed to always be looking for the things that could easily be overlooked. Deallen and Felipe were extremely hardworking and stayed focused throughout the project. Juan was friendly, professional, and always willing to answer questions. Reggie was also a great addition to the crew and worked hard to keep everything moving. Thank you to the entire team for helping us get through one of the hardest experiences we’ve ever had. You guys made a terrible situation a lot easier to deal with.

I highly recommend this company. I had a water leak that ruined my floor, from day, one, these gentlemen were courteous, professional And very knowledgeable they walked me through the process and kept me in the loop as far as my Insurance carrier and kept it all in a timely manner , I also appreciate when they make an appointment they keep it on time which also helps the process to move along I’d like to thank this company for Their integrity and their hard work thank you Fernand Kevin dee Felipe Reggie Juan

Having the entire first floor of my home flood was honestly one of the most stressful and overwhelming things I’ve ever experienced. This was my first time dealing with an insurance claim, and I really didn’t know what to expect or where to even begin. Thankfully, Servpro sent Felipe out to my home. From the moment he arrived, he took the time to walk me through everything, explain the process, and answer all of my questions. He was extremely detailed, professional, and patient throughout the entire process. Felipe and his manager, Fernandin, truly went above and beyond. They made sure everything was handled correctly and that my home was taken care of. When you’re already stressed and overwhelmed from something happening to your home, having people who genuinely care and take the time to help you makes such a big difference. I’m extremely thankful for the entire team and all the hard work they put in. A special shoutout to Kevin, Deallen, Juan, and Reginald. You guys worked incredibly hard and treated my home with care and respect.

Our family experienced a fire at our home, and thankfully we were assigned SERVPRO of Chino. From the moment we met their manager, Fernand, we immediately felt that we were in good hands. Fernand was extremely detailed throughout the entire process and took the time to explain everything to us along the way. He also helped us navigate the process with our insurance company, which made a very stressful situation much easier for our family. One thing that really stood out to us was the day the insurance adjuster came out. Fernand was there to meet with the adjuster, go over his recommendations, and make sure everyone was on the same page. It honestly felt like we had someone representing us and looking out for our best interest throughout the process. The entire team was great as well. Deallen, Kevin, D, Felipe, Juan, and Reggie all took great care of our home and treated our family with professionalism and respect.