
Meet Our Team
Here to Help® 24/7
SERVPRO of Fayetteville, Springdale South, North Washington County
Dave Jones
Dave Jones is the Owner/President of SERVPRO of Fayetteville/Springdale. He graduated from Arizona State University with a Bachelor of Science in Political Science. Dave has over 20 years of experience in the insurance and restoration industries. Over the course of his career with SERVPRO, Dave has obtained the IICRC Water Damage Restoration Certification, Applied Structural Drying Certification, Anti-Microbial Remediation Technician Certification, and the Commercial Drying Specialist Certification. He also holds a Lead Based Paint Certification.
Mace Ward
Mace Ward is Chief Operating Officer at SERVPRO of Fayetteville/Springdale. He is a proud graduate of Oklahoma State University, having earned a B.B.A. in Business Administration and Management. Mace is in his 7th year with us, and proves his commitment to his customers every single day. Mace's roots run deep in Oklahoma and loves raising his family here. Every year Mace puts together the Lincoln Ward Memorial Golf Tournament - be sure and ask him about it when you run across him!
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Kyle Alexander
Kyle Alexander is Vice President of Reconstruction Services for SERVPRO of Fayetteville/Springdale. Kyle has over 20 years experience in the construction industry and 17 years in Insurance Restoration. Kyle received his BA in Criminal Justice from Chapman University in 2002. Kyle moved from California to Oklahoma in 2008 and has been a vital part of the SERVPRO team during much of this time. Kyle is well experienced in residential and commercial reconstruction and remodel projects and will work diligently to complete your job in a timely manner.
Gerald Thomas
Gerald Thomas is the Director of Marketing and Business Development For SERVPRO Team Jones. He graduated from Alcorn State University and is a retired Army Officer in which 10 of those years were spent as a Corp of Engineer Officer which entailed the management of various construction and reconstruction projects. Gerald has over 20 years of experience in sales management and marketing experience. In his new role Gerald will be responsible for the development and growth of the sales team, sales and marketing strategy. He is active in the community and is a Board Member for Big Brothers Big Sisters of Oklahoma.
Armando Mendoza
Armando Mendoza is the Large Loss Project Manager for SERVPRO Team Jones. He has 20 years’ experience in fire, water, mold, HVAC cleaning, in residential and commercial projects. Previous roles he has held include Large Loss Coordinator of multiple storm events, Operations Manager of 75+ employee restoration company, and General Manager of 10 million+ a year restoration company. Notable projects include:
- Dupont Plant/Orange, TX-Hurricane Ike Document Recovery and Flood Cleanup
- Monahan’s Police Department/Monahans, TX-Fire Bomb Cleanup
- IRS-Echelon/Austin, TX-Plane Crash Personal Effects Recovery
- United Nations/Manhattan, NY-Tropical Sandy Flood Cleanup
- Crossroads Mall/Tulsa, OK-Tornado Cleanup
His accreditations include IICRC Applied Structural Drying, TDSH Mold Contractor, IICRC Carpet Cleaning, Air Duct Cleaning, Fire Recovery, IICRC Odor Removal, IICRC Smoke Removal, and Bloodborne Pathogen. Armando brings passion for customer service and project management and believes the most important job is yours!
Jordan S.
Jordan Smith is the Office Manager for SERVPRO of Fayetteville/Springdale. Jordan has over 5 years experience in the restoration industry and more than 10 years in managerial roles. She is IICRC certified in Water Mitigation. Her experience in a variety of management roles helps us effectively process residential and commercial insurance claims. Jordan was born and raised in Northwest Arkansas. While not at work, Jordan spends her time with family. She especially enjoys being a cheer mom.
What our
customers are saying
Keith was incredibly helpful getting everything set up for our (insurance) office!
"My washing machine flooded my house the night before leaving to go out of town. SERVPRO sent a team out and they had the mess cleaned up that night! They worked so well with my insurance (Farmers) and kept me up to date on the progress while out of town. I had absolutely NO problems during the clean up and restoration. SERVPRO got my house back to the way it was before flooding in no time. I would HIGHLY recommend SERVPRO!"
(SERVPRO's) Presentation was great! If you need any assistance for fire or water damage, call these guys!
"Kevin, Earl, Andrew and Terry were all absolutely wonderful! 10/10 experience for a condensation drip/leak. They showed up promptly at 0900, an left around 1230 after cutting out the soaked drywall, insulation, carpet, pulling out the ruined laminate, and setting up the air movers to run overnight. They were extremely polite, (honestly perfect gentlemen) and gave very concise aftercare instructions for the machines. Also, they were super kind to our dog Korra, and Korra loved them too!"
Thank you for everything. You helped us put our life back together. We really appreciate all of your friendly, caring workers.
"This local SERVPRO does a great job with our clients! I can always count on good follow up and outstanding customer service!"
"We were needing an estimate for some clean up on a family members house and when I contacted SERVPRO, Jordan was so easy to work with. She then sent Terry to us and it could not have been any better. He was SO helpful and super honest, he gave us so many options and we never once felt like he was trying to "sell us" a service we didn't need. My sisters and I were very thankful for that. I 10/10 recommend SERVPRO, they are professional, great communicators and always where they said they were going to be. Thanks again to Jordan and Terry!"
"I woke up one morning and part of my living room ceiling had fallen down and the floor was wet. Due to several storms surrounding the Rogers tornado I had a serious roof leak and it was still coming in. My insurance company gave me the name of several mitigation companies, so I picked SERVPRO not knowing any of them. Kenny Stevens with SERVPRO took the matter in hand like it was his own home and he and his great crew quickly took action to stop any further damage. Not only that, but he provided information and assistance for the follow up that was needed due to the scarcity of available roofers after the Rogers tornado. Kenny answers his phone, provides reassuring and prompt service, and he and his crew are always punctual, polite, and compassionate. Top notch company that we're lucky to have in our area. If disaster strikes, call the SERVPRO team, you'll be glad you did!"
"SERVPRO always has a fast response time and some of the best equipment. Not only is the work done correctly and efficiently but the customer service is superb. Definitely keep SERVPRO in mind for any of your restoration needs."
Keith was incredibly helpful getting everything set up for our (insurance) office!
"My washing machine flooded my house the night before leaving to go out of town. SERVPRO sent a team out and they had the mess cleaned up that night! They worked so well with my insurance (Farmers) and kept me up to date on the progress while out of town. I had absolutely NO problems during the clean up and restoration. SERVPRO got my house back to the way it was before flooding in no time. I would HIGHLY recommend SERVPRO!"
(SERVPRO's) Presentation was great! If you need any assistance for fire or water damage, call these guys!
"Kevin, Earl, Andrew and Terry were all absolutely wonderful! 10/10 experience for a condensation drip/leak. They showed up promptly at 0900, an left around 1230 after cutting out the soaked drywall, insulation, carpet, pulling out the ruined laminate, and setting up the air movers to run overnight. They were extremely polite, (honestly perfect gentlemen) and gave very concise aftercare instructions for the machines. Also, they were super kind to our dog Korra, and Korra loved them too!"
Thank you for everything. You helped us put our life back together. We really appreciate all of your friendly, caring workers.
"This local SERVPRO does a great job with our clients! I can always count on good follow up and outstanding customer service!"
"We were needing an estimate for some clean up on a family members house and when I contacted SERVPRO, Jordan was so easy to work with. She then sent Terry to us and it could not have been any better. He was SO helpful and super honest, he gave us so many options and we never once felt like he was trying to "sell us" a service we didn't need. My sisters and I were very thankful for that. I 10/10 recommend SERVPRO, they are professional, great communicators and always where they said they were going to be. Thanks again to Jordan and Terry!"
"I woke up one morning and part of my living room ceiling had fallen down and the floor was wet. Due to several storms surrounding the Rogers tornado I had a serious roof leak and it was still coming in. My insurance company gave me the name of several mitigation companies, so I picked SERVPRO not knowing any of them. Kenny Stevens with SERVPRO took the matter in hand like it was his own home and he and his great crew quickly took action to stop any further damage. Not only that, but he provided information and assistance for the follow up that was needed due to the scarcity of available roofers after the Rogers tornado. Kenny answers his phone, provides reassuring and prompt service, and he and his crew are always punctual, polite, and compassionate. Top notch company that we're lucky to have in our area. If disaster strikes, call the SERVPRO team, you'll be glad you did!"
"SERVPRO always has a fast response time and some of the best equipment. Not only is the work done correctly and efficiently but the customer service is superb. Definitely keep SERVPRO in mind for any of your restoration needs."
About Us
SERVPRO of Fayetteville/Springdale understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
SERVPRO Fayetteville/Springdale specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Fayetteville/Springdale can also mitigate mold and mildew from your home or business.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for Downtown Austin/Team Jones.
If you would like to schedule service for your home or business, please call today! (479) 419-5544
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust!
