SERVPRO of Madison County

It's things like this, I need and want to hear from our clients dealing with a loss. It always reassures me, your agent and our company that our clients are and remain to be in good hands by the vendors we have chosen.  

I would just like to tell you what a nice job the crew did for me this morning.  They arrived as scheduled, were very polite, came in and assessed the situation, brought all of their equipment in and got everything ready to go. The fireplace looks wonderful and is ready to be painted. The firedoors actually look better now than when I moved in. The ceiling looks like its been newly painted.

Had SERVPRO not been out there and verified this water damage my insurance may not have covered a lot of the damage. Jesse and crew kept me informed and offered assistance continuously throughout the job.  Jess was professional and I appreciate them all so very much for what they did. 

Fast. Professional. Friendly. Helpful. Highly recommend. [Update: it’s been several days now and I wish I could add a star. DeMarcus and his crew have been great. Myka from the front office contacted me multiple times to answer questions and help advise on the next steps. Brad, supervisor, has visited several times and provided a great understanding of the status and progress. They offer from minimal to robust levels of service, and supported my choices and provided recommendations for other services. My builder, who will handle the Reno, said right away, “Calling SERVPRO was the best decision.”

Excellent and very courteous and professional.  They worked very hard with a difficult job.  

After a sewage backup in our home we were at a lost what to do next. Brad with SERVPRO of Madison County was extremely helpful! He made sure to take the time to answer all of our questions and to guide us through the entire process start to finish. The great service didn't stop with just him. Tyrone was also so very helpful. He was training a new gentlemen during several of the visits to my home. He was very purposeful and professional even while training.

We will say until we are blue in the face just how truly thankful we are for Brad, Tyrone and everyone we have dealt with at SERVPRO of Madison County. The respect they showed us and our home was top notch. I was shocked to see people who genuinely seemed to care about our situation as much as we did, plus to care about getting our home right again. It is so rare now days to have a company show genuine concern. Too many are just out for the quick buck. Even Amanda answering the phones was helpful. The communication from everyone was excellent. No question of mine was unanswered and I NEVER felt as if I was bothering them.

We hope to not need their service again but believe if we do we will call them over anyone else. I wish more Brad could offer training classes on customer service to other businesses. Amazing!  

 

In our time of need your team was there to help.  It was a relief having the support of your team.  They approached the situation with the utmost attention to our satisfaction.  If ever in need in the future we will call you.  Thank you so much for your team.

I couldn't have asked for better customer service.  They seemed genuinely concerned about my home and time.  They took the time to answer any questions that I asked and even asked me if I had anymore questions and concerns.  Good customer service is hard to find these days, and it's good to know that there are still companies out there that care about the customer's satisfaction and opinion.  Considering the situation that happened to my home, you guys made it a lot easier for me to deal with it.  Thank you for all that you have done for me, the service was greatly appreciated.  

Please let their supervisor know that I've been in customer service for 16 years. I'm one of the lead representatives for Comcast cable company in a regional office; these guys are by far some of the most excellent individuals I've seen in displaying customer service to a t. Excellent work everything was done above and beyond my expectations and I will certainly recommend you to others.

It's things like this, I need and want to hear from our clients dealing with a loss. It always reassures me, your agent and our company that our clients are and remain to be in good hands by the vendors we have chosen.  

I would just like to tell you what a nice job the crew did for me this morning.  They arrived as scheduled, were very polite, came in and assessed the situation, brought all of their equipment in and got everything ready to go. The fireplace looks wonderful and is ready to be painted. The firedoors actually look better now than when I moved in. The ceiling looks like its been newly painted.