Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Edmonton Southside
Our Google Reviews
(780) 784-7777
4.8
(346 reviews)

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.

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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?


When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
346 Reviews
4.8
Leave Us A Review
Ghina Awwad
24 days ago

Highly recommend! Very reliable, respectful, and professional. They did exactly what they promised and made the whole process easy. Really satisfied with the results.

Andre Gagnon
30 days ago

We used SERVPRO on for many weeks this spring due to heavy rain and flooding in our basement, and throughout the flooding their service has been excellent. Their 24-hour emergency response has been extremely valuable. Even during major rain events when they were dealing with a significant volume of customers and emergency calls, their team was prompt, professional, and responsive. They helped us significantly with the water damage in our basement and did a great job communicating with us throughout the process. Their customer service has always been excellent, and we really appreciated how quickly they responded when we needed help. Based on our experiences, I would highly recommend SERVPRO to anyone dealing with flooding, water damage, or an emergency restoration situation.

Stephanie Wilkes
30 days ago

We had an excellent experience with SERVPRO after our basement experienced a flood. From the very beginning, their service was incredibly prompt, professional, and efficient. They responded quickly, arrived when they said they would, and immediately got to work assessing the damage and putting a plan in place. Every staff member we dealt with was knowledgeable, friendly, and professional. They took the time to explain what they were doing and why, which gave us a lot of confidence throughout the process. Their team worked efficiently and clearly knew exactly what they were doing. We were also very impressed with the equipment SERVPRO used. It was professional-grade and worked extremely well to dry out the affected areas and minimize further damage. A stressful situation like a basement flood can be overwhelming, but SERVPRO’s quick response, expertise, and professionalism made the entire process much easier for us. We would highly recommend SERVPRO to anyone who needs restoration services. Thank you to the entire team for the outstanding service!

Bailey MacPherson
about 1 month ago

Christian and his crew did a great job demoing our floors and dry wall. He was very thorough in checking for mold and keeping the area clean during and after.

Bill Adamoski
2 months ago

My Mother's house was flooded twice in a matter of a week. After phoning her insurance broker, we were assigned a restoration company, who said they could not make it for a couple of days. My Mom's neighbor gave us Servpro's number because they started their restoration immediately. I phoned Chris the next morning, and he arrived that afternoon. He gave us a fair and reasonable estimate. Upon accepting the quote, Chris has a crew removing the rugs withing hours. The crew did a wonderful job. Experiencing a second flood within days, Chris's honesty in handling this flood was impressive. What makes ServPro good, is their credibility. We look forward to working with them in repairing the basement.

Russell Shaw
3 months ago

Servpro came to our Tesla Edmonton location on the west side overnight to work on flooding from a storm yesterday. Great work! James Lafferty was polite, friendly, and knowledgable. Really appreciate the quick response and work provided!

Rach W
3 months ago

Posting for Rita K - “I had an outstanding experience with Servpro! My basement recently flooded, which was an incredibly stressful situation, but James stepped in and saved the day. He immediately coordinated the response and sent help to my home without delay. Danielle and Tory also provided expert advice and proved themselves to be true specialists in the restoration business for the Parkview area of Edmonton. Their technical knowledge, rapid response, and professionalism turned a nightmare situation around. I highly recommend James, Danielle, Tory, and the entire Servpro team!"

Alla Gurevich
6 months ago

We ( Sunny View Child Development Centre) had been pleased for Servpro to take care of our walls against the mold in our centre. Everyone was very respectful, orginized, promt and friendly. The quality of work is amazing. We would love to use that service again. Thanks to Servpro!!!

Justin Miousse
8 months ago

I had a great experience with ServPro - Edmonton Branch. Geoff kept us informed throughout the process and was available to answer questions. Their final walk through photos were very detailed and helpful as I was unable to attend in person. His team, including Will & Tom, did a great job throughout. They were personable and had a good attitude. Would recommend them in the future.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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