Meet Our Team

As General Manager for our Minnesota and Wisconsin locations, Thomas leads both residential and commercial operations with a focus on performance, accountability, and service excellence. He oversees large loss response, storm recovery efforts, and day-to-day restoration services, ensuring consistent quality standards across all markets. Thomas is committed to building strong teams, supporting customers during critical situations, and driving operational efficiency to deliver reliable, professional restoration solutions.

Carissa is our Shared Services Manager, dedicated to maintaining the highest levels of quality and compliance across every project. She ensures all restoration work meets IICRC standards and company protocols while keeping documentation accurate and consistent. With a strong focus on organization and performance, Carissa helps every team deliver reliable, high-quality results that meet both customer expectations and industry standards.

Alex, Crew Chief, leads restoration crews with a focus on safety, efficiency, and quality workmanship. He ensures every project is completed to SERVPRO standards while supporting customers through fire, water, and storm recovery.

As a Crew Chief, Tray leads restoration teams through fire, water, and storm damage projects with a focus on safety, organization, and quality workmanship. He ensures each job is completed efficiently while delivering dependable service to residential and commercial customers.

Becky is our Finance Manager, ensuring every project is billed accurately and handled with transparency from start to finish. She combines strong attention to detail with a commitment to outstanding customer service, helping clients navigate the financial side of restoration with ease. Known for her professionalism and approachable nature, Becky works closely with both customers and team members to keep projects organized, efficient, and worry-free.

Ashley is our Construction Coordinator, dedicated to providing exceptional customer service and ensuring each project runs smoothly from start to finish. She serves as a key point of contact for clients and insurance providers, coordinating communication, scheduling, and documentation throughout the restoration process. With her strong organizational skills and commitment to clear communication, Ashley helps make every project efficient, transparent, and stress-free for our customers.

Melissa is our Job File Coordinator, ensuring every detail of each restoration project is accurately documented and organized. She maintains clear communication between customers, adjusters, and insurance providers to keep the claims process smooth and transparent. With her strong attention to detail and commitment to customer service, Melissa helps ensure every job runs efficiently from start to finish.