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Randy & Marlo Ray

Meet Our Team

All it takes is one call to SERVPRO of Milwaukee East and our service technicians will be onsite within one hour to help you when you need it. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Milwaukee East

Meet our Team. Here to Help 24/7
  • Nick, team member at SERVPRO of Milwaukee East

    Nick

    Nick is our Senior Construction Project Manager. He combines extensive construction experience with IICRC certification to oversee projects efficiently and ensure high-quality restoration and rebuild results delivering on time and on budget while working with insurance providers as required.

  • Carissa, team member at SERVPRO of Milwaukee East

    Carissa

    Carissa is our Shared Services Manager, dedicated to maintaining the highest levels of quality and compliance across every project. She ensures all restoration work meets IICRC standards and company protocols while keeping documentation accurate and consistent. With a strong focus on organization and performance, Carissa helps every team deliver reliable, high-quality results that meet both customer expectations and industry standards.

  • Ashley, team member at SERVPRO of Milwaukee East

    Ashley

    Ashley is our Construction Coordinator, dedicated to providing exceptional customer service and ensuring each project runs smoothly from start to finish. She serves as a key point of contact for clients and insurance providers, coordinating communication, scheduling, and documentation throughout the restoration process. With her strong organizational skills and commitment to clear communication, Ashley helps make every project efficient, transparent, and stress-free for our customers.

  • Kyle, team member at SERVPRO of Milwaukee East

    Kyle

    Kyle is our Project Manager and Trainer, bringing many years of hands-on restoration experience to the team. His deep knowledge of fire, water, and storm damage recovery, combined with multiple industry certifications, allows him to oversee projects with precision and professionalism. As a trainer, Kyle shares his expertise to develop team skills and ensure every project meets the highest restoration and safety standards.

  • Becky, team member at SERVPRO of Milwaukee East

    Becky

    Becky is our Finance Manager, ensuring every project is billed accurately and handled with transparency from start to finish. She combines strong attention to detail with a commitment to outstanding customer service, helping clients navigate the financial side of restoration with ease. Known for her professionalism and approachable nature, Becky works closely with both customers and team members to keep projects organized, efficient, and worry-free.

  • Melissa, team member at SERVPRO of Milwaukee East

    Melissa

    Melissa is our Job File Coordinator, ensuring every detail of each restoration project is accurately documented and organized. She maintains clear communication between customers, adjusters, and insurance providers to keep the claims process smooth and transparent. With her strong attention to detail and commitment to customer service, Melissa helps ensure every job runs efficiently from start to finish.

  • Alexander, team member at SERVPRO of Milwaukee East

    Alexander

    Alexander is a skilled Restoration Technician who brings hands-on experience and a strong commitment to customer satisfaction. He specializes in helping homeowners and businesses recover quickly from water, fire, and storm damage, always focusing on quality and efficiency. Known for his professionalism and attention to detail, Alexander ensures every customer feels supported and confident throughout the restoration process.

  • Dave, team member at SERVPRO of Milwaukee East

    Dave

    Dave serves as both a Restoration Technician and Warehouse Manager, ensuring projects run efficiently from preparation to completion. He keeps the warehouse organized, equipment ready, and materials stocked so the team can respond quickly to any restoration need. In the field, Dave applies his technical expertise and strong work ethic to help customers recover from water, fire, and storm damage with confidence and care.

About Us

RESTORATION IN MILWAUKEE EAST

When fire, water, flood, or storm damage impacts your home or business in Milwaukee’s East Side or Shorewood, quick response is essential. SERVPRO of Milwaukee East and Shorewood provides fast, professional fire damage cleanup, water and flood damage restoration, and storm recovery services for both residential and commercial properties.

Our restoration specialists combine advanced training, IICRC certifications, and hands-on experience to restore properties safely and efficiently. Using state-of-the-art equipment and proven techniques, our technicians expertly manage moisture detection, structural drying, soot and smoke cleanup, and odor removal.

We understand that property damage can disrupt your life or business. That’s why we focus on rapid response, clear communication, and high-quality workmanship throughout every project. Whether it’s a flooded basement, burst pipe, or fire cleanup, our team is available 24/7 to restore your property quickly and effectively.

Locally owned and operated, SERVPRO of Milwaukee East and Shorewood proudly serves homeowners and businesses throughout Milwaukee’s East Side, Shorewood, and nearby communities. When disaster strikes, you can depend on our trained restoration experts for fast, skilled, and professional service.

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Randy & Marlo Ray

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.