Meet Our Team

James Landers is the CEO and Owner of our SERVPRO franchise, bringing decades of experience in the construction industry to the restoration field. Since 2019, he has led the business with a passion for people and business, building strong teams, delivering exceptional service, and helping clients recover from property damage with confidence and care.

Chafika Landers is an Owner and Senior Business Development Manager of our SERVPRO franchise, where she focuses on growing the business and building lasting relationships with key clients across our territories. With a passion for helping businesses and individuals during challenging times, Chafika is deeply invested in the success of the company and the communities we serve.

Seth Cooper is the Chief Operating Officer of our SERVPRO franchise, where he plays a vital role in overseeing daily operations and driving organizational growth. With a passion for business, continuous improvement, and streamlined processes, Seth focuses on implementing systems that enhance efficiency, strengthen team performance, and deliver outstanding results for our clients.

Mat Singer is the VP of Integrated Services at our SERVPRO franchise, overseeing both our reconstruction and abatement divisions. A seasoned business professional with decades of experience in construction and restoration, Mat takes a holistic approach to growing the business while ensuring the customer experience remains at the forefront of everything we do.

Kate Pagano is the Controller of our SERVPRO franchise, overseeing the company’s financials, accounts receivable, and payroll. With a dedication to her craft, Kate ensures the company’s success through meticulous processes, accuracy, and transparency. She has a passion for both business and supporting employees, playing a key role in the organization’s overall growth and stability.

Luke Carpenter is the Director of Contents at our SERVPRO franchise, overseeing the success of our contents division. A highly dedicated professional, Luke thrives on helping those in need and elevating his team to achieve their best. He is passionate about caring for people and protecting their personal belongings during the restoration process.

Tristin Phillips is the Director of Marketing at our SERVPRO franchise, overseeing the success of our Priority Response program and digital marketing efforts. Tristin is passionate about growing the business and elevating his team to be among the best in the country, driving innovation and visibility across all marketing channels.

Ryan Isham is the Director of Estimating at our SERVPRO franchise and has played a vital role in the company’s growth. With a highly technical approach to his craft, Ryan has elevated operational efficiencies and helped streamline processes. He is passionate about teamwork and dedicated to building strong, high-performing teams that drive success.

Cindy Helmstead is the VP of Commercial Sales at our SERVPRO franchise, overseeing commercial and residential damaged property and contents restoration with over 20 years of experience. Her extensive background spans the full spectrum of restoration services, giving her an unparalleled understanding of client needs and the complexities of both commercial and residential recovery projects. Known for her results-driven approach and commitment to excellence, Cindy leads with integrity and a passion for helping clients navigate some of their most challenging moments.

Spencer Landers is the Quality Assurance Coordinator at our SERVPRO franchise, overseeing quality assurance across all offices. Spencer has been with the franchise for 6 years, beginning as a Production Technician and advancing through multiple roles including Crew Chief, Project Manager, and Production Manager. His hands-on experience at every level of production gives him a comprehensive understanding of operations and an unwavering commitment to delivering the highest standards of service to every client.

Cody Taubert is the Area Mitigation Manager of our SERVPRO franchise, overseeing mitigation operations for the Vancouver/Washington area. Cody brings a hands-on leadership style and a relentless commitment to quality to every project he oversees. His ability to keep teams focused and clients confident throughout the restoration process makes him a standout leader and a trusted asset to our franchise in the Vancouver area.

Quinn Ailes is the Quality Assurance Coordinator of our SERVPRO franchise, ensuring the highest standards of quality and consistency across all office locations. Quinn's attention to detail and commitment to excellence play a critical role in maintaining the level of service our clients have come to expect from every team we deploy. His dedication to continuous improvement and operational integrity make him an essential part of what keeps our franchise running at its best.

Jessica Estrada is the Accounts Receivable Manager of our SERVPRO franchise, overseeing billing and collections across all office locations. Jessica's meticulous attention to detail and strong organizational skills ensure the financial side of every project is handled with accuracy and professionalism. Her dedication to keeping operations running smoothly behind the scenes makes her an invaluable part of the team.

Christopher Brogdon is the Director of Reconstruction Operations of our SERVPRO franchise, overseeing reconstruction efforts across all office locations. Christopher brings strong leadership and a comprehensive understanding of the reconstruction process to his role, ensuring every project is completed with the highest level of craftsmanship and care. His ability to coordinate complex operations while maintaining clear communication with clients and teams alike makes him a cornerstone of our franchise's reconstruction division.

Rob Wagner is the Director of the Commercial Division of our SERVPRO franchise, leading commercial operations across all office locations. Curtis brings a wealth of industry knowledge and a strategic mindset to his role, ensuring our commercial clients receive the highest level of service and expertise on every project. His ability to manage large-scale operations while maintaining the personal attention each client deserves makes him a driving force behind the continued growth and success of our commercial division.

Grace Landers is the Media Coordinator of our SERVPRO franchise, managing media and communications across all office locations. Grace brings a creative eye and a strategic approach to her role, ensuring our brand is represented with consistency and professionalism across every platform. Her dedication to telling our story and connecting with our communities makes her an integral part of the team.

Rocio Cano is the Intake Manager of our SERVPRO franchise, overseeing the intake process across all office locations. Rocio is often the first point of contact for clients navigating some of their most stressful moments, and she handles every interaction with professionalism, empathy, and efficiency. Her ability to keep things organized and moving from the very first call sets the tone for the exceptional service our clients receive throughout the entire restoration process.

Colette Ramsdell is the Director of Customer Experience of our SERVPRO^®; franchise, overseeing the client journey across all office locations. Andrea is passionate about ensuring every client feels heard, supported, and valued from the first point of contact through the completion of their project. Her commitment to building lasting relationships and delivering a seamless experience reflects the standard of care that sets our franchise apart.