Meet Our Team

SERVPRO of Virginia Beach Crew. Our entire team takes great pride in the work we do. We continuously receive training in different aspects of the job to ensure all staff are up-to-date on required skills.

Anna is an Owner and Brand Development Manager at SERVPRO of Virginia Beach. She was born in Annapolis, Maryland, moved around a bit when she was younger, and has lived in Virginia Beach since she was 5. She graduated from Cox High School and attended Tidewater Community College and Old Dominion University. She loves spending time with her husband Jason and 3 children; Ray, Maddox and Charlee and their 2 dogs; Bella and Molly. Anna was raised in the industry and bleeds SERVPRO green and orange. She has worked on & off at SERVPRO since she could fold an envelope and has been here full time since December 2007. She loves her life and career at SERVPRO of Virginia Beach and being able to help our customers in their time of need.

Certifications:

- Water Damage Restoration by The Institute of Inspection Cleaning and Restoration Certification (IICRC)

- Mold Remediation

- Subrogation

-SERVPRO Employee Certification Training Program (ECTP) in Crew Training, Water, Fire and Carpet & Upholstery

Katie Bolin is a Departmental Manager at SERVPRO of Virginia Beach. She grew up in Virginia Beach and attended Cox High School. She played soccer for 12 years and loves to hunt and fish whenever she possibly can. Katie is happily married to Austin Bolin and has 2 kids that constantly keep her moving but bring her such much happiness. SERVPRO has been a part of her life since she was born and she is ready to be a part of the next generation to take over a company her parents have built into such an amazing business.

Certifications:

- SERVPRO Employee Certification Training Program (ECTP) in Crew Training Water and Carpet & Upholstery

- Water Damage Restoration by the Institute of Inspection Cleaning and Restoration Certification (IICRC)

Jason Cheracles is General Manager at SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run. He was born and raised in Virginia Beach. He is happily married with 3 kids. He has worked at SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run since 2008. Jason grew up playing baseball, basketball, and football. He loves to golf and fish.

Certifications:

-Applied Structural Drying

-Fire and Smoke Restoration

- Trauma and Crime Scene

-Applied Microbial Restoration

- Lead Renovator -Water Damage Restoration by the Institute of Inspection Cleaning and Restoration Certification (IICRC)

- Commercial Drying Specialist (CDS)

- Subrogation

- SERVPRO Employee Certification Training Program (ECTP) in Crew Training, Water, Fire, and Carpet & Upholstery

- Adult and Child CPR Certified

Lisa Corley is the Office Manager at SERVPRO of Virginia Beach and has been with the company since October of 2012. She has three boys and her world revolves around them. Lisa was once featured on SERVPRO'S "Find the Best, Share the Best" series for Office Managers.

In her off time, she enjoys binge watching Netflix, being at the pool/beach and napping.

Certifications:

- SERVPRO Employee Certification Training Program (ECTP) in Crew Training.

- Water Damage Restoration (WRT) by the Institute of Inspection Cleaning and Restoration Certification (IICRC)

Duane Dickinson is the Operations Manager at SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run. He grew up in Virginia Beach and attended Bayside Elementary, Middle and High Schools. (Go Marlins). He played basketball his freshman and sophomore years. He attended Tidewater Community College. Duane is engaged to Lashonda Thompson. He is an Xbox fan and a Redskins fan (HTTR). Duane has worked at SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run since 2004. He is hardworking, a team player, and funny at times, helps others, and is smart.

Certifications:

- Water Damage Restoration by the Institute of Inspection Cleaning and Restoration Certification (IICRC)

- Mold Remediation Supervisor

- Microbial Contamination & Remediation

- SERVPRO Employee Certification Training Program (ECTP) in Crew Training, Water, Fire, and Carpet & Upholstery.

Austin Bolin is a Project Manager at SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run. He grew up in Virginia Beach and attended Cox High School. Austin has played competitive soccer all of his life. He is happily married to Katie Bolin and they have 2 kids he loves dearly.

Certifications:

- Water Restoration Damage (WTR) by the Institute of Inspection Cleaning & Restoration Certification (IICRC)

- Applied Structural Drying

Martez Thornton is a Production Technician at SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run.

Certifications:

- Water Damage Restoration (WRT) by the Institute of Inspection Cleaning and Restoration Certification (IICRC)

Mike Nash is our Warehouse Supervisor at SERVPRO of Virginia Beach.

Water Damage Restoration by the Institute of Inspection Cleaning and Restoration Certification (IICRC)

Esteban Casillas is our Monitoring Manager and has been with our SERVPRO^®; family since June of 2016. He was born in Brooklyn, NY and moved to Virginia Beach in 1998. He went to Green Run High School. Esteban has three kids. He is an outdoors person and loves the water.

Certifications:

- Water Damage Restoration (WRT) by the Institute of Inspection Cleaning and Restoration Certification (IICRC)

Pam Lawson is a Job File Coordinator, and Restoration Consultant at SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run. She has been with our SERVPRO^®; family since August of 2013. She grew up in Virginia Beach and has two children. Her work experience involves being in sales for over 20 years.

Certifications:

- SERVPRO^®; Employee Certification Training Program (ECTP)

Stefan Spell is the Warehouse Foreman at SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run. He makes sure our crews are all ready bright and early for all jobs and that our vehicles are all stocked and ready to go. He grew up in Virginia Beach and has worked at SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run since December of 2012. Stefan likes sports and is an active person. He is friendly, likeable and works hard. He likes to look good and stay positive about things. Stefan has two beautiful kids.

Certifications:

- SERVPRO Employee Certification Training Program (ECTP)

Kristofer Spell (prefers to be called Kris) is a Production Technician at SERVPRO of Virginia Beach. He is from Virginia Beach and has been in the restoration industry since 2011 and has been with our SERVPRO family since July 2015. He feels his job is a great learning experience and he is glad to be part of a team of dedicated and hard workers. Kris has two brothers and one sister. He likes to go to the beach, out of town and to go site-seeing.

Bella began working at SERVPRO of Virginia Beach in 2008 while she was just a puppy. She has taken on the role of guard dog and frequently growls to let us know when we need to get back to work. When Bella is not at the office she enjoys snuggling up on a pillow for long naps.

Lauren is a Job File Coordinator at SERVPRO of Virginia Beach. She is From Norfolk, va and attended Granby High. She played softball for 12 years. Her hobbies include watching murder documentaries and horror movies. Lauren has a teenage son. She has been with our SERVPRO of Virginia Beach since 2021. Lauren says the most interesting (weird) thing about her is that she does NOT like Chocolate

Carter Van Houten is a Crew Leader at SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run.

Certifications:

Water Damage Restoration by the Institute of Inspection Cleaning and Restoration Certification (IICRC)

Mary Mackie is a Crew Leader at SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run.

Certifications:

-Health and Safety Officer

-- Fire smoke and restoration technician (FSRT) by the Institute of Inspection Cleaning and Restoration Certification (IICRC)

Jerry Noell is a Production Crew Chief at SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run.

Certifications:

Water Damage Restoration by the Institute of Inspection Cleaning and Restoration Certification (IICRC)

Brian Waters is a Repair Manager at SERVPRO of Virginia Beach. He has been part of our team for almost 10 years. Brian is always ready to lend a hand to anyone who needs it.

Zak Parks is a Crew Leader at SERVPRO of Virginia Beach, Oceana, Dam Neck and Green Run.

Certifications:

- Water Damage Restoration (WRT) by the Institute of Inspection Cleaning and Restoration Certification (IICRC)

Jody Johnson is a Crew Leader at SERVPRO of Virginia Beach. She has been with SERVPRO for almost 20 years.

Certifications:

- Fire smoke and restoration technician (FSRT) by the Institute of Inspection Cleaning and Restoration Certification (IICRC)

Lyna brings a wealth of experience to our team as a Marketing and Sales Representative. Before joining us, she worked with Virginia Media/The Pilot and a North Carolina radio station, honing her skills in communications and outreach.

With over 30 years of experience in property development, including two decades in a property management. Lyna offers invaluable insight into construction processes and speaks the language of property managers fluently. Her deep industry knowledge makes her a tremendous asset to our clients and our team.

A native of Virginia Beach, Lyna has called the Outer Banks home for more than 10 years. She combines her professional expertise with a genuine passion for building relationships and delivering exceptional service.