Call: (434) 977-5850
Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Charlottesville
Our Google Reviews
(434) 977-5850
4.8
(239 reviews)
(434) 977-5850

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Quick Links:

Storm DamageSewage CleanupContents Packout & StorageWater Damage

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.
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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?

When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
239 Reviews
4.8
Leave Us A Review
Michael DearHart
3 days ago

We are extremely grateful to SERVPRO of Charlottesville for how quickly and professionally they responded to an unexpected property-damage situation involving one of our customers. Their team promptly handled the cleanup and containment, kept us informed throughout the process, and helped coordinate the next stage of repairs. Megan Pimentel, Admin Assistant for Field Operations, was especially responsive, compassionate, and helpful in keeping communication moving between everyone involved. The entire team made a stressful situation much easier to manage, and we truly appreciate their professionalism, urgency, and care for the homeowner. We would highly recommend SERVPRO of Charlottesville.

Kathleen Quinn
11 days ago

We were very pleased with the services that Servpro provided after a house fire. Crew Chief Alonzo was exceptional - very detail oriented, lead the team very well on site, made sure the tasks at hand were carried out to his standards and he was a terrific communicator. He was also a patient and generous teacher - I learned a lot from him through this process. Technician extraordinaire Rashunn was wonderful. He takes such pride in his work! And his positive demeanor and sense of humor really helped to lighten the emotional load. And James was great - very responsive to queries, and very professional. Overall - a tough experience that was made bearable by the team at Servpro!

Tori Morris
about 2 months ago

Alonzo and Rashunn from Servpro did a great job removing the mold and affected drywall from my ceiling after water damage from my upstairs neighbor’s overflow. They had excellent communication, were polite, professional, and made the whole process easy. I really appreciate their hard work and would definitely recommend them!

Sherry Panas
2 months ago

Alonzo and Rashun came in and were so great to work with. They were respectful of our property and needs as well as being extremely thorough in their job. Everything was extremely clean when they left. Thanks!

L Davis
2 months ago

We are thrilled with the recent cleanup of our attic by the SERVPRO Charlottesville team! From the detailed proposal and drawings prepared by David Grant to the meticulous cleanup and insulation installation completed by Ben and Gabriel, every step of the process reflected the highest levels of professionalism, attention to detail, and quality workmanship. We are extremely pleased with the results and will definitely use SERVPRO Charlottesville’s services again. Highly recommended!

catherine rodgers
2 months ago

I can say this company is amazing extremely professional.They stepped in & immediately made me feel better about my situation. Starting with the remediation team Alonzo & Rahumm.They Calmed me down after a terrible experience. listening & payed attention to all my concerns and issues and explain everything to me that needed to be done & assured me they would do the job correctly. From start of remediation they prepped the areas for the safety of my health and our pets .closing off the area properly for the start of remediation. Setting up barriers and then bring in the equipment to process the drying , etc, including on being sure I was okay during the remediation & because of my health issues. While constantly working with there supervisor team & my self .There kindness,caring concerns for our health pets was greatfull appreciated. I would recommend this company to everyone I know it is definitely are a 5 star company that you can depend on to do the job from start to finish with professional & correctly. The crews are excellent, trustworthy,supportive & professional of there clients issue's and in my case, health & my pet issues. I would recommended them without hesitation. They Calmed me down and assured me everything would be done the right way. I would really give them a 10 star rating in my eyes . The whole company has been so supportive of my situation & my family health. I so grateful to finally find the right company to fix the problem. I am certainly in good hands .I am looking forward to the final project being done. Thank you, guys.

Carolyn Napier
2 months ago

I was very happy with the great service I received with water damage in my home. A team came to my house quickly and started the process. The team members were were very polite and worked well together to pack up my house and move everything out. They also did a great job with moving everything back in once the flooring and repairs were completed. Nick was the project manager and he kept me informed during the entire process. He was great with calling me and texting me to keep me informed with what was going on. I was really pleased with having him as a direct contact to alleviate any issues. I would recommend your company to others and use your services in the future if needed.

Paul Ellis
2 months ago

Alonzo and Rashunn have been able to deliver high quality work throughout the entire process of restoring my home. When I reached out to Servpro for the claim communication has been top tier from Alonzo and Rashunn. I'd definitely recommend their services from how well they've been able to handle everything!

Ann Egan POA
3 months ago

Grateful for service provided by Servpro. Shout out to Nick's team on the repairs. Details were thorough. Workmanship on the floor replacement was great and fast. Follow up was great. Thanks again!

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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SERVPRO of Charlottesville
1610 C Quail Run
Charlottesville, VA 22911
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