Juan & Alison Zelaya
Juan & Alison Zelaya
Owners of SERVPRO of Park Cities

Meet Our Team

All it takes is one call to SERVPRO of Park Cities. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Park Cities
Our Google Reviews
(214) 522-3000
4.7
(84 reviews)
Meet our Team. Here to Help 24/7
  • Jose Guerrero, team member at SERVPRO of Park Cities

    Jose Guerrero

    Jose is a Construction Estimator who plays a critical role in providing accurate & competitive cost estimates. He also aides in effective project planning and decision-making! He is professional and compassionate and takes excellent care of customers.

  • Ajay Mistry, team member at SERVPRO of Park Cities

    Ajay Mistry

    As our Reconstruction Project Manager, Ajay is responsible for overseeing and coordinating all aspects of a project. His role is crucial in successfully executing and completing reconstruction projects. We appreciate his professionalism!

  • Aaron Smith, team member at SERVPRO of Park Cities

    Aaron Smith

    Aaron is a Construction Estimator. His in depth knowledge of both Restoration and construction needs has made him a valuable asset to the team. He is professional and compassionate and takes excellent care of customers.

  • Doris Williams, team member at SERVPRO of Park Cities

    Doris Williams

    Doris is our Production Manager who brings 5+ years of restoration experience to the team. She is very detail oriented and understands the importance of good communication. She is IICRC Certified in Water Damage and Restoration as well as Fire & Smoke Restoration and OSHA 30.

  • Mindi Parker, team member at SERVPRO of Park Cities

    Mindi Parker

    Mindi Parker is a Production Manager at SERVPRO of Park Cities. Mindi is responsible for restoration of water damage, fire damage, and many of the other services that we offer. Mindi has years of experience of in the industry and is a great leader out in the field with our technicians. She is a valued part of the team who always provides the best service to our customers.

  • Rhonda Lesman, team member at SERVPRO of Park Cities

    Rhonda Lesman

    Rhonda is a Job File Coordinator. She creates detailed estimates, keeps the teams on track and manages both internal and external communications.. Rhonda is certified through the IICRC in (WRT) Water Damage Restoration

  • Melissa Olivera, team member at SERVPRO of Park Cities

    Melissa Olivera

    Melissa is a Job File Coordinator with an eye for detail and a passion for customer satisfaction. She helps with estimates and timeline management and always has a smile on her face when you visit the office.

  • Jorge Ramirez, team member at SERVPRO of Park Cities

    Jorge Ramirez

    We're happy to welcome Jorge back to our SERVPRO family, he was with us a few years ago. He is a Crew Chief with loads of experience on the Restoration side so getting reacquainted with the work flow took him no time at all. Jorge is friendly, and enjoys listening to music to motivate him throughout the work day.

  • Skylar LaBounty, team member at SERVPRO of Park Cities

    Skylar LaBounty

    Skylar joined us as a Crew Chief with 10 years of work experience in the restoration industry. He enjoys working with his hands and his extensive knowledge of all things mitigation has been essential in making sure all projects run smoothly.

  • Guillemo “Memo” Villafana, team member at SERVPRO of Park Cities

    Guillemo “Memo” Villafana

    Guillermo has been working with us since 2019 and was promoted to Crew Chief because of the quality of his work. He is a certified Water Damage Restoration Technician with great attention to detail and customers appreciate his calm leadership on-site.

  • Francisco Velazquez, team member at SERVPRO of Park Cities

    Francisco Velazquez

    Francisco is one of our Restoration Technicians with great work ethic. He works primarily in Contents, but is always willing to lend a helping hand wherever needed. His coworkers enjoy his polite helpful nature.

  • Byron Patterson, team member at SERVPRO of Park Cities

    Byron Patterson

    Byron recently re-joined us as a Crew-Chief. He is hard-working, eager to learn, and ready to provide assistance whenever his crewmates need it. You can expect a job well done when Byron is on your team.

  • Willie Vonner, team member at SERVPRO of Park Cities

    Willie Vonner

    Willie is our newest Restoration Technician, but he has been affiliated with SERVPRO for some time. Our crew chiefs appreciate having Willie on their team because of his good natured attitude and his strong work ethic.

  • Jose Luis Lopez, team member at SERVPRO of Park Cities

    Jose Luis Lopez

    Jose Luis is known for being a hard-working Technician. His kind nature and industriousness make him a pleasure to crewmates and Crew-Chiefs.

  • Patricia Escobar, team member at SERVPRO of Park Cities

    Patricia Escobar

    "Patty," as she is affectionately called, has been an invaluable resource as a Crew-Chief in Contents. She is known for providing guidance and support to her crew members as well as addressing challenges that arise during restoration projects.

  • Maria Escobar, team member at SERVPRO of Park Cities

    Maria Escobar

    As a Crew-Chief in our Contents department, Maria makes sure that her crew stays on task in restoring and cleaning items damaged by various incidents. You can find her working closely with her technicians, ensuring a job well done!

  • Vicente Sanchez, team member at SERVPRO of Park Cities

    Vicente Sanchez

    Vicente is our newest Technician. We appreciate his dependable and resourceful character, and cannot wait to see how he grows here at SERVPRO!

  • Elmer "Saul" Parada, team member at SERVPRO of Park Cities

    Elmer "Saul" Parada

    Saul is a Water Technician who is a team player! You can often hear him asking what other tasks need to be completed before he heads out for the day. Welcome to the team, Saul!


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What our
customers are saying

I was very happy with the work that was done - fast and efficient! Jose was great communicating with me and I would highly recommend them! He was able to locate a roofer to help find the source of the leak and then made the room look like new!

Erika Spinazzola

Trent Timmons and Kendrick Claiborne were the best! They were very polite, professional and just plain nice and courteous. Their demeanor was calm, comforting and attentive. They explained in detail all questions I had about their work and this process. They were very careful when moving furniture and other items. They were very kind and understanding with the issues I had in my home, and they were so polite at all times. They were very soft spoken and thorough with my many questions and answered and explained everything to me in language I understood . I was totally comfortable and pleased with their work, work ethic, and their professionalism. I unconditionally recommend these young men for the work they do for this company!

Linda Sorrells

SERVPRO did a fantastic job on the work on my house. George and his colleague did a fantastic job inspecting the hole that was in my ceiling due to a leak. After the assessment, Aaron was so kind and knowledgable about what it would take to patch up the hole and repaint the affected area. He walked me through the different options and was able to get me scheduled very quickly. On the day of repair, Nelson and his Team did a wonderful job on the ceiling. It was originally estimated to take two days (already very quick turnaround) and the Team was able to complete it all (drywall and painting) in one day! From beginning to end, great professional work, would highly recommend.

Kourtney Kern

Aaron Smith was project mgr on my move and his was excellent and most responsible and cooperative.

Sara Crismon

ServPro of Park Cities gave us the assistance we needed from mitigation to completion of repairs. Ajay Mistry made many trips to our home during this process. Ajay was informative, punctual, knowledgeable and courteous. Workers were hard working and courteous.

Sherri Chennault

Aaron Smith was in charge of my situation and he did a wonderful job. He answered all my questions and made a stressful time much easier! He knows his business and is highly efficient.

Sandra McKay

From day one, Aaron Smith with the RECONSTRUCTION side of ServPro was the best thing sent in my direction; he went above and beyond in every possible way. He set foot on the property daily to make sure the tradesmen were moving along with the repairs and that everything was up to par. There were days he might be at my property and there was a package on the doorstep; he would take it inside and send me a picture of where he left the package. Being out of the home physically, I appreciated that. The whole process took just over four months, of which during that time Aaron was joined by Jose Guerrero when it was realized there was also roof damage. When he was here inspecting the roof, Jose realized there was trouble in my swimming pool with the filter that he called to my attention. He made me aware of it, as I wasn't at the property to see it myself; even though it was outside of his scope, because that is just who he is. Aaron Smith and Jose Guerrero made all the difference in how things turned out. Although I used ServPro for the entire claim from water mitigation to reconstruction, the service I would highly recommend is all about the reconstruction project managers. Aaron and Jose take their jobs seriously and wish to see the customer happy. They were honest and upfront throughout the entire process and went above and beyond to ensure the project was completed to my satisfaction. I give five stars, but only to Aaron and Jose; the other departments were not as honest, thorough or knowledgable, in my opinion, which was disappointing. Aaron and Jose are the brightest stars in the ServPro galaxy!

Toni Jackson

Thank you omg Servpro, this was quick and easy service!!

Sebastian Pecina

Bailey helped me out a lot, I will be returning and referring to my family about ServPro! Thank you !!

Sebastian Pecina

About Us

Why SERVPRO of Park Cities?

SERVPRO of Park Cities understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." Our primary focus is to accommodate our customers in their time of need, being faster to any size disaster. We provide 24-hour emergency relief service that assures our highly trained technicians will respond immediately to any restoration or cleaning crisis.

What We Do

SERVPRO of Park Cities specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Park Cities can also mitigate mold and mildew from your home or business.

Our People

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Park Cities.

Locally Owned and Operated

Juan and Alison Zelaya are the owners of SERVPRO of Park Cities. They both have lived in Dallas for more than 15 years. Our customers can rest assured knowing that SERVPRO of Park Cities is locally owned and operated by owners and managers that care about the community. SERVPRO of Park Cities strives to set a positive example of how a company should operate in the fire and water damage restoration industry. We value service, honesty, and mutual respect and strive to live these values each day.

Call Us Today if We Can Serve You

If you would like to schedule service for your home or business, please call today at 214-522-3000.

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

Juan & Alison Zelaya
Juan & Alison Zelaya
Owners of SERVPRO of Park Cities

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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