Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Northwest San Antonio

Our Google Reviews
(210) 521-3313
4.9
(588 reviews)

Service Areas

San Antonio, TX

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Northwest San Antonio we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

I had an issue with my son overflowing a friend's toilet which caused some damage to their home.  SERVPRO Northwest showed up immediately and repaired the damage to the drywall and floor and fixed it up brand new.  The service was excellent and the friendliness of the staff made it a pleasant experience that could have been a nightmare.  I will definitely call them again in the future!

Kylie
San Antonio

SERVPRO of Northwest San Antonio provided excellent customer service when they helped us resolve our recent water damage problem. The technician was extremely personable and professional. He was competent, pleasant, easy to communicate with, and always on time. The company's quick response enabled us to keep our hardwood floors, saving us thousands and a costly, time-consuming insurance claim. Everyone we spoke with was kind, professional and helpful. I highly recommend SERVPRO of Northwest San Antonio. Thank you so much.

Amy
San Antonio

I used SERVPRO for an issue that involved an overflowing toilet that did damage to flooring, ceiling and drywall. SERVPRO showed up immediately and took care of the issue and made it look as if nothing ever happened. It was like new. More than anything the staff was so nice and easy to work with. I will call them in the future for sure!

Patti
San Antonio

We recently had the unfortunate situation that our home flooded due to the failure of one of our attic hot water heaters. I was out of town (couple hours away) at the time and immediately made a call to SERVPRO of Northwest San Antonio. I was able to provide them access to my home and they immediately got to work. By the time my family and I made it home, they had already removed carpet and installed industrial blowers throughout our home. I can say that this quick action helped prevent more catastrophic damage to our home. Throughout the process they kept us informed while meeting all the deadlines they had provided to us. Kudos to Greg and his team for converting a very difficult time for our family into a palatable experience. I now have continued to use them for various services and they always provide exceptional service. Thanks Team SERVPRO NWSA!

John
San Antonio

Xavier and Francisco were the best! So professional, so kind, hardworking!! I will be recommending this company to everyone!!!!

David T.
San Antonio

Raul and Andrew provided excellent service. They were very responsive and informative. Left a very clean work site. Would definitely recommend!

Roger H.
San Antoniot

Eddie arrived at my home and was ready to work! His professionalism was very comforting as he explained everything that he was going to do in great detail. My master bedroom flooded due to a backup and he did an amazing job in getting the water out and getting it clean. Highly recommend them!

Riko G,
San Antonio

Thank goodness for SERVPRO! We had some pipes bust and I still don't know how we would have gotten all the water out if it wasn't for SERVPRO. They sucked the water out and dried the area. They made cuts so that our insurance adjuster could see what needed to be replaced. Let's hope this doesn't happen again, but if so I will call NWSA.

Cody
San Antonio

We were referred by a former employee that we know. Good people!

Deniss
San Antonio

I had an issue with my son overflowing a friend's toilet which caused some damage to their home.  SERVPRO Northwest showed up immediately and repaired the damage to the drywall and floor and fixed it up brand new.  The service was excellent and the friendliness of the staff made it a pleasant experience that could have been a nightmare.  I will definitely call them again in the future!

Kylie
San Antonio

SERVPRO of Northwest San Antonio provided excellent customer service when they helped us resolve our recent water damage problem. The technician was extremely personable and professional. He was competent, pleasant, easy to communicate with, and always on time. The company's quick response enabled us to keep our hardwood floors, saving us thousands and a costly, time-consuming insurance claim. Everyone we spoke with was kind, professional and helpful. I highly recommend SERVPRO of Northwest San Antonio. Thank you so much.

Amy
San Antonio

I used SERVPRO for an issue that involved an overflowing toilet that did damage to flooring, ceiling and drywall. SERVPRO showed up immediately and took care of the issue and made it look as if nothing ever happened. It was like new. More than anything the staff was so nice and easy to work with. I will call them in the future for sure!

Patti
San Antonio

We recently had the unfortunate situation that our home flooded due to the failure of one of our attic hot water heaters. I was out of town (couple hours away) at the time and immediately made a call to SERVPRO of Northwest San Antonio. I was able to provide them access to my home and they immediately got to work. By the time my family and I made it home, they had already removed carpet and installed industrial blowers throughout our home. I can say that this quick action helped prevent more catastrophic damage to our home. Throughout the process they kept us informed while meeting all the deadlines they had provided to us. Kudos to Greg and his team for converting a very difficult time for our family into a palatable experience. I now have continued to use them for various services and they always provide exceptional service. Thanks Team SERVPRO NWSA!

John
San Antonio

Xavier and Francisco were the best! So professional, so kind, hardworking!! I will be recommending this company to everyone!!!!

David T.
San Antonio

Raul and Andrew provided excellent service. They were very responsive and informative. Left a very clean work site. Would definitely recommend!

Roger H.
San Antoniot

Eddie arrived at my home and was ready to work! His professionalism was very comforting as he explained everything that he was going to do in great detail. My master bedroom flooded due to a backup and he did an amazing job in getting the water out and getting it clean. Highly recommend them!

Riko G,
San Antonio

Thank goodness for SERVPRO! We had some pipes bust and I still don't know how we would have gotten all the water out if it wasn't for SERVPRO. They sucked the water out and dried the area. They made cuts so that our insurance adjuster could see what needed to be replaced. Let's hope this doesn't happen again, but if so I will call NWSA.

Cody
San Antonio

We were referred by a former employee that we know. Good people!

Deniss
San Antonio

About Us

Since 2000, SERVPRO of Northwest San Antonio has proudly served San Antonio and the surrounding communities, bringing a servant’s heart approach to every project. We specialize in the cleanup and restoration of residential and commercial properties that have been impacted by fire, smoke, water, or storm damage. Our comprehensive services also include mold and mildew remediation, vandalism cleanup, and advanced disinfecting solutions.

We understand that property damage can be overwhelming, no matter the size or scope. That’s why we’re available 24/7, every day of the year, to respond quickly and effectively to your emergency. Whether you’re dealing with a small water leak or significant storm damage, our highly trained team is here to help you restore your property and peace of mind.

All of our technicians are IICRC Certified, ensuring that our work consistently meets industry standards for quality and safety. With extensive hands-on training and years of experience, our team is equipped to handle even the most challenging restoration and cleanup tasks. We also stay up-to-date on the latest technology and techniques, so you can trust that your property is in capable hands after any disaster.

At SERVPRO of Northwest San Antonio, we are committed to being your trusted partner in restoration. From the initial emergency response to the final stages of cleanup and reconstruction, our team is with you every step of the way. With our dedication to excellent service and a community-centered approach, we’re Here to Help® when you need it most.

Greg & Tammie Hall
Greg & Tammie Hall
Owners of SERVPRO of Northwest San Antonio

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.