Meet Our Team

Joseph Saponaro leads fire and smoke damage restoration for SERVPRO of Downtown Houston/Team Shaw, serving homes and businesses across Downtown Houston and the inner loop. He manages structural cleaning, soot and char removal, and advanced deodorization using hydroxyl generators and thermal foggers, restoring high-rise residences, offices, and ground-floor businesses after kitchen, electrical, and large structure fires. Joseph holds IICRC Fire and Smoke Restoration and Odor Control certifications and coordinates directly with insurance carriers on every fire damage claim.

Dakota Kirkpatrick directs large loss response for SERVPRO of Downtown Houston/Team Shaw, coordinating the crews, equipment, and logistics that major commercial and institutional restoration projects demand across Downtown Houston, including high-rise towers, hotels, and the convention and entertainment districts. He manages multi-building and multi-floor water and fire losses, mobilizes resources during regional storm events, and keeps complex projects on schedule while communicating clearly with property owners, facility managers, and insurance adjusters.

Jessica Pickens oversees the insurance claims process for SERVPRO of Downtown Houston/Team Shaw, guiding downtown homeowners, business owners, building managers, and carriers through documentation, scope, and billing from the first call to the final invoice. She builds detailed, accurate scopes of work, manages claim paperwork, and serves as the point of contact between policyholders and adjusters so water, fire, and mold restoration projects across the Downtown Houston area move forward without delay.

Zachary Beres manages water damage restoration projects for SERVPRO of Downtown Houston/Team Shaw from initial assessment through completion, serving the high-rises and businesses of Downtown Houston. He supervises water mitigation, structural drying, and reconstruction crews, monitors drying progress with moisture mapping and infrared cameras, and keeps customers informed at every stage. Zachary holds IICRC certifications in Water Damage Restoration and Applied Structural Drying.

Britton Barnes serves as General Manager of SERVPRO of Downtown Houston/Team Shaw, part of SERVPRO Team Shaw, leading daily operations across the franchise. He oversees production crews, project managers, and field operations, sets service standards, and ensures every water, fire, mold, and storm damage job across the Downtown Houston area meets SERVPRO quality and safety expectations. Britton keeps response times fast and results consistent across the market.

Henry Garza manages large loss restoration projects for SERVPRO of Downtown Houston/Team Shaw, handling the scale and complexity of commercial, institutional, and multifamily losses throughout Downtown Houston, from office towers and hotels to high-rise residential buildings. He coordinates equipment, crews, and timelines on major water, fire, and storm damage projects, working alongside the Director of Large Loss to keep sizable jobs organized, documented, and on track for property owners and their insurance carriers.

Ashley Baker directs construction and reconstruction services for SERVPRO of Downtown Houston/Team Shaw, leading the rebuild phase that returns damaged property to preloss condition. She manages build-back teams, coordinates trades and permits, and aligns the reconstruction scope with the mitigation work and the insurance estimate, so customers across the Downtown Houston area have one team from the initial loss through the final repair.

Tyler Shaw manages restoration and reconstruction projects for SERVPRO of Downtown Houston/Team Shaw from assessment through completion, serving homes and businesses across Downtown Houston and the inner loop. He leads crews on water, fire, and storm damage losses, tracks scope and schedule, and keeps homeowners, business owners, and adjusters informed throughout every project.

Bo Smith manages field operations for SERVPRO of Downtown Houston/Team Shaw, directing crews and equipment across the Downtown Houston area and making sure each 24/7 emergency response is staffed and dispatched quickly. He oversees on-site safety, equipment readiness, and crew performance, ensuring water, fire, mold, and storm damage losses are met with a fast, well-organized response around the clock.