Meet Our Team
All it takes is one call to SERVPRO of Central and West Plano. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
SERVPRO of Central and West Plano
![Joseph Saponaro, team member at SERVPRO of Central and West Plano]()
Joseph Saponaro
Joseph Saponaro leads fire and smoke damage restoration for SERVPRO of Central Plano, serving homes and businesses across Plano and West Plano. He manages structural cleaning, soot and char removal, and advanced deodorization using hydroxyl generators and thermal foggers, restoring properties after kitchen, electrical, and large structure fires. Joseph holds IICRC Fire and Smoke Restoration and Odor Control certifications and coordinates directly with insurance carriers on every fire damage claim.
![Dakota Kirkpatrick, team member at SERVPRO of Central and West Plano]()
Dakota Kirkpatrick
Dakota Kirkpatrick directs large loss response for SERVPRO of Central Plano, coordinating the crews, equipment, and logistics that major commercial and institutional restoration projects demand across Plano and Collin County. He manages multi-building and multi-floor water and fire losses, mobilizes resources during regional storm events, and keeps complex projects on schedule while communicating clearly with property owners, facility managers, and insurance adjusters.
![Jessica Pickens, team member at SERVPRO of Central and West Plano]()
Jessica Pickens
Jessica Pickens oversees the insurance claims process for SERVPRO of Central Plano, guiding Plano area homeowners, business owners, and carriers through documentation, scope, and billing from the first call to the final invoice. She builds detailed, accurate scopes of work, manages claim paperwork, and serves as the point of contact between policyholders and adjusters so water, fire, and mold restoration projects move forward without delay.
![Zachary Beres , team member at SERVPRO of Central and West Plano]()
Zachary Beres
Zachary Beres manages water damage restoration projects for SERVPRO of Central Plano from initial assessment through completion, serving Plano and West Plano. He supervises water mitigation, structural drying, and reconstruction crews, monitors drying progress with moisture mapping and infrared cameras, and keeps customers informed at every stage. Zachary holds IICRC certifications in Water Damage Restoration and Applied Structural Drying.
![Britton Barnes, team member at SERVPRO of Central and West Plano]()
Britton Barnes
Britton Barnes serves as General Manager of SERVPRO of Central Plano, part of SERVPRO Team Shaw, leading daily operations across the franchise. He oversees production crews, project managers, and field operations, sets service standards, and ensures every water, fire, mold, and storm damage job across the Plano area meets SERVPRO quality and safety expectations. Britton keeps response times fast and results consistent across the market.
![Henry Garza, team member at SERVPRO of Central and West Plano]()
Henry Garza
Henry Garza manages large loss restoration projects for SERVPRO of Central Plano, handling the scale and complexity of commercial, institutional, and multifamily losses throughout Plano and Collin County. He coordinates equipment, crews, and timelines on major water, fire, and storm damage projects, working alongside the Director of Large Loss to keep sizable jobs organized, documented, and on track for property owners and their insurance carriers.
![Ashley Baker , team member at SERVPRO of Central and West Plano]()
Ashley Baker
Ashley Baker directs construction and reconstruction services for SERVPRO of Central Plano, leading the rebuild phase that returns damaged property to preloss condition. She manages build-back teams, coordinates trades and permits, and aligns the reconstruction scope with the mitigation work and the insurance estimate, so customers across Plano and West Plano have one team from the initial loss through the final repair.
![Tyler Shaw, team member at SERVPRO of Central and West Plano]()
Tyler Shaw
Tyler Shaw manages restoration and reconstruction projects for SERVPRO of Central Plano from assessment through completion, serving homes and businesses across Plano and West Plano. He leads crews on water, fire, and storm damage losses, tracks scope and schedule, and keeps homeowners, business owners, and adjusters informed throughout every project.
![Bo Smith, team member at SERVPRO of Central and West Plano]()
Bo Smith
Bo Smith manages field operations for SERVPRO of Central Plano, directing crews and equipment across the Plano area and making sure each 24/7 emergency response is staffed and dispatched quickly. He oversees on-site safety, equipment readiness, and crew performance, ensuring water, fire, mold, and storm damage losses are met with a fast, well-organized response around the clock.
What our
customers are saying
A recent hail storm caused some roof damage and broke our skylight. Water came into our master bedroom. We called our insurance and they recommended this company. Derek Keo and Jacorey Hood were right on the scene with all kinds of equipment checking things out. There was even more great people showing up over the next few days as they dried everything out with fan blowers and a huge dehumidifier. Professional and courteous expedient service. They see things you do not. Think Ghostbusters!
Great work and even better employees I wish to express my complete satisfaction with the great service performed at my home within the last two weeks. Even more importantly, I seek to commend Tyler Duke who performed that work with efficiency
Great work and even better employees I wish to express my complete satisfaction with the great work that was performed at my home within the last two weeks, and more importantly to commend Tyler Duke for performing that work with efficiency, with patience and with care and concern for our wellbeing. Tyler was a godsend that night. Our hot water heater had burst, and water soaked the carpet in the master bedroom. He evaluated the situation quickly, explained what he was going to do, and got right to work. His patient manner was just what my husband and I desperately needed at that point.Tyler has a remarkable ability to calm a situation and inspire complete confidence. Tyler returned to our home for four days following the incident to continue the cleanup. He was patient, kind and helpful through every encounter I cannot compliment this employee enough. We will forever be in his debt.
For
SERVPRO of Plano
Eileen Mattingly left a 5 star review on My Listing
I wish to express my complete satisfaction with the great work that was performed at my home within the last two weeks, and more importantly to commend Tyler Duke for performing that work with efficiency, with patience and with care and concern for our wellbeing. Tyler was a godsend that night. Our hot water heater had burst, and water soaked the carpet in the master bedroom. He evaluated the situation quickly, explained what he was going to do, and got right to work. His patient manner was just what my husband and I desperately needed at that point.Tyler has a remarkable ability to calm a situation and inspire complete confidence. Tyler returned to our home for four days following the incident to continue the cleanup. He was patient, kind and helpful through every encounter I cannot compliment this employee enough. We will forever be in his debt.
6/26/2018
I have referred several friends and clients to SERVPRO of Plano and am always happy to hear what a fast, friendly and easy solution they provide in some truly tough situations! As a homeowner, I trust the team at SERVPRO to take care of my home as if it is their own. If you're looking for a business with integrity and a quick response time, give SERVPRO of Plano a call!
- Write an update
5/10/2018
I had SERVPRO of Plano come out because my hot water heater broke in the middle of the night and flooded my entire home. Andrew and his crew were extremely helpful and very honest about what was needed. This company is honest and they do a fantastic job! If you ever need help with a flooded home I would highly recommend SERVPRO of Plano.
4/13/2018
These guys are fantastic. They came quick and cleaned everything up. Tyler and Tim are super personable and go above and beyond to make sure you are completely satisfied. Communication was great, work was fantastic, and they made the entire experience stress free. I would highly recommend SERVPRO of Plano!
We had a water leak in our house that spread very quickly. SERVPRO was there within an hour of us noticing it/creating the insurance claim, and they walked us through every step of the way. They have been prompt, courteous, and informative throughout this stressful experience. They have been very helpful in working with our insurance company. Thank you Dave, Noah, Kyle, Zach, Miguel, and Marcos for helping take care of our house!
Sean & Chance were very professional, friendly, careful, and thorough as they cleaned up a LOT of broken mirror glass that had very unexpectedly fallen and shattered in the master bath. They called ahead before arriving within the promised service window. They worked diligently on the cleanup. They had me inspect the cleanup before they signed off. All good!
Jessica who took my initial call late the night before was very knowledgeable, helpful, and quick with understanding the need and setting up the appointment. Like Sean & Chance, she is also a top professional.
Will call the people again if the need arises again. Thanks!
About Us
When water, fire, smoke, or mold damages your home or business anywhere in Plano, SERVPRO of Central Plano responds 24 hours a day, seven days a week, every day of the year. We serve Plano and West Plano along with the neighboring communities of Hunters Glen and nearby Hebron, from the historic downtown arts district and the corporate campuses of Legacy West to the established neighborhoods around Jack Carter Park and the upscale corridors near the Dallas North Tollway and Preston Road. Our certified local crews know this market, a fast-growing slice of Collin County built on master-planned subdivisions, corporate headquarters, retail centers, and medical campuses, and they know how fast North Texas weather, from the spring storms that drop large hail and spin up tornadoes to the hard winter freezes that burst pipes, can damage a property.
We provide water damage restoration, fire and smoke damage restoration, mold remediation, sewage and biohazard cleanup, storm and hail damage recovery, specialty and general cleaning, air duct and HVAC cleaning, contents packout, commercial restoration, and full reconstruction. Every project begins with a clear, documented scope of work for your insurance carrier and is explained to you at each step.
What sets SERVPRO of Central Plano apart is the combination of local knowledge and professional capability. Our crew chiefs and production managers are IICRC certified in Water Damage Restoration, Applied Structural Drying, Fire and Smoke Restoration, Odor Control, and Applied Microbial Remediation. We follow OSHA safety standards, including bloodborne pathogen, fall protection, and respirator protocols, and we carry American Bio Recovery Association certification for biohazard work. We work directly with all major insurance carriers, hold national account status with most, and communicate clearly with your adjuster so your claim keeps moving and closes quickly.
As part of the SERVPRO Team Shaw family and the acclaimed SERVPRO Disaster Recovery Team, with offices in all fifty states, we can scale our response to a single burst supply line or a regional event like the February 2021 winter storm, when ruptured pipes flooded homes and businesses across the Dallas-Fort Worth area in a single week, or the severe spring hailstorms and tornadoes that move through Collin County most years. From a West Plano office tower along the Tollway to a family home near Jack Carter Park, we bring the same certified crews and the same standards to every job. Whatever the size of the loss, our goal is the same. We work quickly and thoroughly to make your home or business “Like it never even happened.”